BMW of Eugene

Takes care of their/BMW customers I was very impressed by the service at BMW of Eugene. Unfortunately, I did not buy my CPO last December at this dealership (I will next time), but the I was very impressed by the service at BMW of Eugene. Unfortunately, I did not buy my CPO last December at this dealership (I will next time), but they took care of me in a way that seems to be a rarity. Despite BMW denying an issue that should have been covered under warrenty, they honored it anyway and did the minor repair with no charge to me. Not only have they earned my respect, they saved my impression of BMW. I do love my car, and the service here really was reputable and excellent, as I would expect a BMW dealership should be. More

Service I took my car into the dealership in Eugene in which I had an extended insurance coverage policy, management and the service Department worked dilige I took my car into the dealership in Eugene in which I had an extended insurance coverage policy, management and the service Department worked diligently to address my repairs and worked with the insurance company to attain successful result in repairing my vehicle.. More

Small part replacement Sometime in June a portion of exterior strip molding disappeared from the side of my 1999 BMW and BMW of Eugene was able to replace it within just a f Sometime in June a portion of exterior strip molding disappeared from the side of my 1999 BMW and BMW of Eugene was able to replace it within just a few days of my phone call. The wait time (one hour) for the work to be done was a little too long but was very forgivable as the total cost of the work was s substantially less than the quoted phone estimate. Thank you BMW of Eugene for the happy ending. More

Maintenance service on Z4. The service department personal were very friendly and helpful. The sales people we talked to while waiting were all friendly and ready to help or ans The service department personal were very friendly and helpful. The sales people we talked to while waiting were all friendly and ready to help or answer any questions we had. Overall a great experience. We will definitely come back for future service as needed. More

World Class Service Our financials are in a word, complicated. As a business owner sometimes things are challenging when it comes to fleet sales and business leases. Our financials are in a word, complicated. As a business owner sometimes things are challenging when it comes to fleet sales and business leases. This team stuck with me for the whole ride, and got me squared away. A+ More

Fair trade, great customer service After an online chat with the sales department we were trading our old car the same day. They treated us well, respected our time, made our kids comfo After an online chat with the sales department we were trading our old car the same day. They treated us well, respected our time, made our kids comfortable while waiting and gave a fair value for our trade. Even the extended warranty was a great deal on a used car. We will definitely go back in then future. More

Ashley is the best Great service! Love that they give me a loaner car and clean it when they are done ! Very easy to make an appointment Service is done when they say Great service! Love that they give me a loaner car and clean it when they are done ! Very easy to make an appointment Service is done when they say. More

Big recall hastle. I took my car in for an airbag recall, but when I got it back, the horn didn't work. I called to get it fixed, but when I came in they didn't have a l I took my car in for an airbag recall, but when I got it back, the horn didn't work. I called to get it fixed, but when I came in they didn't have a loaner available and said I was supposed to ask for one. I didn't ask for one before, and my husband said they always asked him if he needed one when he would make appointments. I was there because they messed something up and they didn't seem to care whatsoever. They said I could get me dropped off somewhere or come in several days later. I was already feeling unsafe without a horn, but they didn't care. I'm just sitting here for who knows how long while they 'diagnose' what's wrong with it. Terrible, uncaring service. More

Oil change We had a service at 21,700 miles. Were told we need new tires soon. Not good news at only 21,700 miles. A warning light came on as we reached home. S We had a service at 21,700 miles. Were told we need new tires soon. Not good news at only 21,700 miles. A warning light came on as we reached home. Said all our tires were low on air and to pull over. Had to take it tight back to dealer. Not a great car wash on the outside. Rubber mats ahold have been washed as well. More

Routine service. We were looking for a service center closer to home. Visited Eugene BMW, and were very pleased with their service. Thank you Ashley, Thanks to Samu We were looking for a service center closer to home. Visited Eugene BMW, and were very pleased with their service. Thank you Ashley, Thanks to Samuel to keeping us company during our wait, and Adam for welcoming us to the dealership. We will be back! More