BMW of Escondido

Needed 3 things fixed on my car. Lock, window, and molding. Brecht had fixed all three of these items before. I was told that everything would be covered under the warrenty. After going through a few molding. Brecht had fixed all three of these items before. I was told that everything would be covered under the warrenty. After going through a few steps, I was also told that I would be rented a car. I drive 30 minutes to the dealership and spoke with Kenji. His first attempt at "helping" me was, "I don't think that any of this will be covered under your warrenty and I can't rent you a car." Luckily I still had the name and number of the girl who said that I could get a rental. I called her and she was able to get him to do his job, something that he's not so good at on his own. So I got the rental and left. Get a call on Tuesday from Kenji saying they had fixed the window and needed a week to order the lock from Germany. Then, he asked me to pick up the car, which doesn't lock mind you. When I replied he wasn't finished with the car, he said, "Well, I can't rent you a car while we're waiting for the part to arrive." I replied, "So you're giving me a car that won't lock?" He said, "Well, you BROUGHT me a car that won't lock." At that point, I asked to speak to his manager, James Baumer. Now, remember that I have had all of these items fixed at Brecht before, a little over two years ago. The last time that I was there, the service dude took pity on me (I related all of the bad experiances with Brecht I'd had) and let me have a loaner while I was waiting for the lock to ship from Germany. James said, "I know that the last guy let you have the loaner and his heart was in the right place but I can't rent you a car while we're waiting for the key." So I go to pick up my car and they DEMAND that I pay a $50 detucatable to release my car. I didn't have $50 on me. I asked them, "You're not finished with the work on the car. Can't you just give me my car and I'll pay you the $50 next week when you're finished?" They wouldn't do this for me. It was 7:00pm and here I am, no money and no car. They called the service manager who, again, would not allow me to take the car without paying them the money. I had to call a friend to give them their credit card over the phone. I was so frustrated and humiliated, I left very upset. Bottom Line: Brecht BMW wouldn't spit on their customers if they were on FIRE!!!! I would NEVER, NEVER, NEVER buy a car from or use this dealership in anyway, ever again. The people at the rental place said that Brecht customers are ALWAYS upset and angry when they see them. More

Sold me a ertified Pre-Owned With SALVAGE Title And said it was my problem know. it was my problem know. More

Do not do business with this dealership! My sister and I went to this dealership to return her lease as directed by BMW North America and the leasing company. We were told that if we did not lease from tha went to this dealership to return her lease as directed by BMW North America and the leasing company. We were told that if we did not lease from that particular dealership they would not accept it until the following day because they wanted to go home. we were there 35 minutes before closing. One of the managers threw his business card at my sister and told us to leave. The doors were locked and the gate to the exit was locked also. we were trapped until the manager finally unlocked the gate 20 minutes later and threatened us. Terrible Terrible experience! More

I'm a stickler for customer service, and will not purchase anything from anyone who treats me with disrespect or disregard. Conversely, I'm happy to buy from a salesperson who really works to find a purchase anything from anyone who treats me with disrespect or disregard. Conversely, I'm happy to buy from a salesperson who really works to find a product which meets my requirements, particularly if s/he does it in a manner which is pleasant and in accordance with MY style, and on MY time. I was pleased with the service I received from salesman Dusan Kurta at Brecht BMW. He was helpful, informative, never tried to pressure me, and never practiced that annoying habit of criticizing any rival products I was also considering (Lexus, Acura, etc.). He cheerfully agreed to all of my requests for test drives, and I was pleased to buy a car from him at a price I felt was fair. One thing I wonder about ALL dealerships is why the salesperson is not empowered to negotiate the price. I assume it's a negotiation tactic, but if I run out of time waiting for a Finance Manager to accept or reject my price after numerous offers and counteroffers, I *WILL* walk away. I see that process as a time waster for all parties involved. Any good negotiator (whether buyer or seller) has done his/her research and comes into the deal with three acceptable price points: optimal, anticipated, and minimum acceptable. If each salesperson were armed with that 'secret' information for every car on the lot, it'd save us all a lot of time. Just my $.02... More

When looking into a Lease, I was given contradictory information than what I'd received from other dealerships about the same BMW lease program. I was given misinformation from the salesman. When I esca information than what I'd received from other dealerships about the same BMW lease program. I was given misinformation from the salesman. When I escalated the matter to management, I was basically blown off. I have heard similar complaints from numerous other people. This used to be a decent dealership, but under the new ownership, it has gone downhill. More

I had a problem that was supposed to be taken care of 4 months ago and still has not.. after purchasing a $50K car. This was a problem that Brecht should have caught and didnt until I took the car to be i months ago and still has not.. after purchasing a $50K car. This was a problem that Brecht should have caught and didnt until I took the car to be inspected by AAA. I'd left numerous messages with top manangement and nobody returned my call. Absolutley ridiculous!! It came to the point where I was on the verge of taking legal action. Good upfront, the WORST customer service I have ever dealt with. I reccommend South Bay BMW. More

BEWARE!!! I would not reccomend this dealership at all. BEWARE!!! I would not reccomend this dealership at all. I was assured the payoff price of my trade-in was one price before I signed the contract. Sev BEWARE!!! I would not reccomend this dealership at all. I was assured the payoff price of my trade-in was one price before I signed the contract. Several weeks later, I was sent a demand letter by the dealer seeking more money because the payoff was a higher amount. They are now suing me because I refuse to pay. "A deal is not a deal at Brecht BMW". More

Long story short - CPO car was a lemon, service desk HORRIBLE, must show up in person and raise stink before they will lift a finger, shoddy worksmanship, disrespectful attitudes, the works. Stonewalli HORRIBLE, must show up in person and raise stink before they will lift a finger, shoddy worksmanship, disrespectful attitudes, the works. Stonewalling over the phone then capitulating once customer shows backbone is NOT CUSTOMER SERVICE.<br><br>Never again. More

i had a great experience here - they took a ton of time with me to get me in the right car, and were super helpful throughout the entire process. i highly recommend this dealership in general, and my sale with me to get me in the right car, and were super helpful throughout the entire process. i highly recommend this dealership in general, and my salesperson (kimberley koch) in particular. More

The Brecht people have taken care of our numerous BMW vehicles for about 14 years; they are consistently friendly, attentive, knowledgeable, and thorough. They also save us money, time, and grief wheneve vehicles for about 14 years; they are consistently friendly, attentive, knowledgeable, and thorough. They also save us money, time, and grief whenever they can, and, because they are also racers, they advise us on how to setup our cars properly so that we can get the most out of them when we take them out on a track. I can't move away from here...they are simply the best! More