BMW of Escondido

I had been researching buying a Used BMW for four months. I knew exactly what I was looking for and the price I wanted to pay. After three failed negotiations with other dealerships I decided to stop by Brec I knew exactly what I was looking for and the price I wanted to pay. After three failed negotiations with other dealerships I decided to stop by Brecht BMW in Escondido. I initially sent in an internet inquiry and the internet sales person Richelle Wolleson contacted me. Although at the time their dealership didn't have the exact car I was looking for she continued to follow up with me to see how my car shopping was going and if she could help me out at all. It was her friendly and persistant attention that got me in the door. The day I arrived to the dealership Oscar Acosta helped me find the car I was looking for. He was warm and friendly and not agressive at all. I immediately felt comfortable! He only had to show me one car. It was pretty much everything I was looking for. I told him I had been agressively shopping and I knew exactly how much I was willing to pay. Without any haggling he put me in my new vehicle! I didn't feel pressured to add on any extras. I felt the attention to details was completely there. Oscar suggested an insurance company to me, he took the time to show me how all the options and gadgets in the car worked. He even escorted me over to their service center which is located down the street so that I would know where to go when my first service date was due. I got a complimentary pit pass for free weekly car washes for the life of the vehicle. I honestly just couldn't be happier with the entire experience! Thank you Brecht BMW of Escondido! More

I had bought several BMW's over the years from Brecht. Their people are professional and pay attention to your needs. I also have purchased a MINI Cooper from Brecht as well. They are family owned and I t Their people are professional and pay attention to your needs. I also have purchased a MINI Cooper from Brecht as well. They are family owned and I think that makes a big difference. Save yourself time and hassel.Go to Brecht. More

I took my car in for an oil change, and because it was pulling to the right. I was told the reason the car was pulling to the right was that the ball joint had gone bad, and needed to be replaced for $750 pulling to the right. I was told the reason the car was pulling to the right was that the ball joint had gone bad, and needed to be replaced for $750, even though the car only had 41,000 miles. I asked the service advisor if the ball joint could be tightened, and he told me that ball joints could not ever be tightened. When I got home I turned the bolt on the ball joint 2 turns, and the car no longer pulled to the right. By the time I got home from the dealer the car had lost 1 quart of oil from the oil filter seal. When the dealer changed the oil, they either used the old oil seal or cut the new seal when they put the oil filer on. When they finished the oil change, they didn't take the time to run the car and check for oil leaks. More

They dont operate like a BMW dealership or maybe its just a California thing not make you feel welcome, Also i wouldnt recommend buying a BMW certified car from them, they seem to me too laid back and unwill a California thing not make you feel welcome, Also i wouldnt recommend buying a BMW certified car from them, they seem to me too laid back and unwilling to serve the customer, they give you an impression that they are doing you a favor by selling you a BMW rather then the other way round, i looked at a so-called gently used bmw certified vehicle and it seemed a lot older and beat up then it should be. More

I have a 2004 330XI that is well maintained and in very good condition with all recomended services performed. About six months ago my A/C began to act funny, ie - blow hot air out of one vent and cold ai good condition with all recomended services performed. About six months ago my A/C began to act funny, ie - blow hot air out of one vent and cold air out of the others. I took it to Brecht 4 times to try to solve the problem and each time a Brecht service writer said "oh . . we know what that is" and made repairs and charged me for the repairs and each time when I drove away the problem was still there. When I complained to the service manager James Baumer he was unproffesional and rude to me, and refused to take any responsibility for the fact that they had charged me lots of money for repairs that were not required, and yet made anyway but did not solve the problem. I was shocked that the "best engineered car in the world" was willing to allow a problem go unchecked. More

I went to buy a certified car that they told me was very clean and in great shape. When I got there, after driving 2 hours, I found out the car had a ton of damage. The paint was in horrible shape, the door clean and in great shape. When I got there, after driving 2 hours, I found out the car had a ton of damage. The paint was in horrible shape, the door handle on the driver's side was broken, the cup holder popped off when I pushed it and one of the headlights was in really bad shape. The Sales manager took no responsibility and told me that "apparently we don't have a deal." be careful when dealing with this dealership. More

Customer service is awful. The service department takes no responsibility for anything that they do wrong. We were delivered a car with damage and when the service dept was to fix the damage it took 10 day no responsibility for anything that they do wrong. We were delivered a car with damage and when the service dept was to fix the damage it took 10 days longer than we were told. They did not apologize and we were not compensated at all. We were also given a loaner car that broke down and they did not help us get a new car or give any assistance to us the day it broke down on the freeway. In fact, they even charged our credit card for gas without our consent. More

Don't use BMW financial for your financing needs. They are the most unprofessional company I have ever dealt with. The folks at Brecht did not help at all with my issues. Very arrogant! I financed a pa are the most unprofessional company I have ever dealt with. The folks at Brecht did not help at all with my issues. Very arrogant! I financed a part of my recent purchase though BMW financial, signed up for auto debit for my monthly payment. BMW kept calling me telling me that my bank account was closed...it isn't. I repeatedly gave them the account info every day when they called and was still told that the account was closed. Every day I got calls saying that my payment was late, sometimes twice a day! Terrible customer service and folow-up. Brecht management wouldn't do anything to help. I never got a return call from BMW Financial after repeated messages left. All in all a very stressful experience. More

I was looking at the new 1 series BMW cars i was told by the manager Mike Lewis in a derogatory way : “Maybe BMW is not a car for you; maybe a Mini is more for you. the manager Mike Lewis in a derogatory way : “Maybe BMW is not a car for you; maybe a Mini is more for you. More

I took my car to Brecht BMW (closest dealership to my house). I was met by Mike (Sales Associate). He refused to take the car back. He wouldn't give me a reason other than I didn't buy the car from them. house). I was met by Mike (Sales Associate). He refused to take the car back. He wouldn't give me a reason other than I didn't buy the car from them. I continued to push telling them that I was told by the lender used by Brecht and the dealer I did purchase my car with, that I was doing everything I was told to do by the lender. I was told that I could take it anywhere / anytime and that if I didn't turn it in that day I would be fined. I was told that the process was simple and that I could wait until the last day no problem (I checked with the lender on two seperate ocassions before I turned it in). I also explained to Mike that I lived and worked 45 miles away. The only reason I waited until the last day was because I was trying to sell the car since and had a buyer looking at it that afternoon. I had put $6k down and the blue book was higher then the buyout amount. I was hoping to re-coup some of my down payment. Mike still refused to help me. All the dealers first question, is always were did you buy the car? That is how they determine what level of treatment you are going to receive. I continued to question why they wouldn't sign the mileage verification form, since I knew it was something they could do. I tried to explain to them all the problems I had in the past, hoping this would make them realize they could provide some good customer care (for BMW as a whole since they do represent the BMW name) and retain me as a customer. Mike (Sales Manager) then came out -- he said my sales associate has already told you we are not taking the car back, leave or I will call the police. I then said, I couldn't believe he was not willing to help me. I said that when I owned my VW in college, they seemed more concerned with treating their customers well then he did. He said, "I should go back to VW because I don't deserve to own a BMW." I asked his name and he THREW his card at me. His threats scared my children. We all left in tears. The next day my brother and his business partner came to retrieve the car. They again were met with hostility and lack of customer care this time by the GM (it is apparent that poor customer service comes from the top down). If the GM doesn't care about his customers then why would the sales staff? My brother picked up the car, drove it across the street to the Mercedes dealership and they took it, no questions asked. The whole turn in process at Mercedes took literally 3 minutes. Why could Mercedes take back a BMW lease while BMW couldn't/wouldn't??? This doesn't make sense. During this whole situation, no one at Brecht has ever apologized for treating me so poorly and still to this day no one has given me any reason why the car was not accepted. Brecht even lists "Authorized Lease Turn in Facility" on the front page of their website. I will say though, my husband has been in contact (for his BMW) with the financial group & has talked to a financial manager there that has apologized and gone out of his way to help us out! He said we should have never been treated like that and he is embarassed any dealer would treat a customer that way -- no matter what the circumstances. I know all dealers are not bad; but Brecht has an attitude that we as customers are lucky to own a BMW versus they are lucky to have us as customers. More