BMW of Escondido

The dealership was clean,everyone was friendly. Michael Duplessis was professional and helpful. He was informative about my car and explaining the services due. Would recommend this dealership to others. Duplessis was professional and helpful. He was informative about my car and explaining the services due. Would recommend this dealership to others. Very happy with my visit and with my advisor. More

I brought my BMW 323 in for a recall notice I received in the mail. I was able to be seen promptly & was completely satisfied with the service I received. John was very knowledgeable & even took the extra ti the mail. I was able to be seen promptly & was completely satisfied with the service I received. John was very knowledgeable & even took the extra time to answer other questions I had not concerning the recall. More

I had an emergency with my M3 convertible. The top had a part break off, so I needed to have the car seen immediately. I called Michael in the morning and he had me come over within 2 hours. He had the se part break off, so I needed to have the car seen immediately. I called Michael in the morning and he had me come over within 2 hours. He had the service foreman come make sure my top would go back up into place. Mike was a real life saver for me and I greatly appreciate the prompt and excellent service he provided to me. More

The Dealership is both friendly and clean. John Coons is my Service Advisor and has been so for about the past 6 years. I'm on my second 7Series and John has taken care of both. He is always friendly, profe my Service Advisor and has been so for about the past 6 years. I'm on my second 7Series and John has taken care of both. He is always friendly, professional and very knowledgeable. My appointment is always acknowledged and my vehicle ready as promised. I almost always wait for my vehicle since John gets me in and out in 2 hours or less. I use the Internet lounge and work on my laptop while waiting for my vehicle. I would continue using John's great services. He is a real asset to the dealership. If he transferred to another dealer, I would follow him within a 2 hour drive. I highly recommend John to anyone who is looking for a truly great Service Advisor. More

I have always been impressed with the service at BMW of Escondido. My service person michael duplessis is a really cool guy, he always helps me out and does whatevers possible to get me in and take care of Escondido. My service person michael duplessis is a really cool guy, he always helps me out and does whatevers possible to get me in and take care of me and my car. I especially like how professional all the employees are and how polite they are when I drive in for service. I would definitely recommend this dealership to all my BMW friends. More

I brought in my car fir service, John Coons was my advisor. He was very friendly and talked me through what my car needed and how long it would take for it to be ready. Gave me recommendations on how advisor. He was very friendly and talked me through what my car needed and how long it would take for it to be ready. Gave me recommendations on how to keep my car running smoothly. Was very happy with my visit. He was great. More

The customer service is superior! I always leave happy and satisfied. I recommend this dealership service department to any BMW owner. The facility is always clean, and the staff are always professiona and satisfied. I recommend this dealership service department to any BMW owner. The facility is always clean, and the staff are always professional and helpful. I will continue my business with this service department. More

Harris always provides excellent service, and he's very helpful and friendly. I've worked with him for several years, and he's always delightful. I also like the dealership very much. They're easy to helpful and friendly. I've worked with him for several years, and he's always delightful. I also like the dealership very much. They're easy to work with, very customer oriented, do excellent work and hire good people. The service is consistent and always excellent. More

I have had a wonderful experience at BMW of Escondido over the past years. Having purchased many cars throughout my life, I honestly feel this dealership exceeds all of my expectations. Purchasing a new over the past years. Having purchased many cars throughout my life, I honestly feel this dealership exceeds all of my expectations. Purchasing a new or used BMW from "my" salesperson-Don Heine, has been an effortless experience. I always receive prices that are more than fair without having to negotiate for hours. The experience I have with my service rep-John Coons, has been nothing short of miraculous. Aside from treating us with his usual professional expertise he has taken the "BMW Experience" to another level, let me explain. I am fortunate enough to give each of my 3 children their own BMW. As a parent I want them to drive what I consider the safest cars available. John has given all of us, my wife and I included his personal cell phone number. The comfort in knowing he is always there for me and my children cannot be measured if something "comes up" out of the ordinary. He has come in on his day off to help my son who had a problem-this type of dedication keeps me returning to BMW of Escondido. I would wish all perspective purchasers to experience this type of a relationship-I would NEVER think of going elsewhere! Sincerely, Neil Miller More

I had an excellent experience with Harris. He went above and beyond what he needed to do to help me feel at ease with my car's servicing. I have never walked away feeling so good about whose hands my car wa and beyond what he needed to do to help me feel at ease with my car's servicing. I have never walked away feeling so good about whose hands my car was in. I will never do to another dealership again. More