BMW of Escondido

Excellent service Just purchased a 535i at another dealership but BMW Escondido was closer so took my car there for service. I had heard about BMW service but was a lit Just purchased a 535i at another dealership but BMW Escondido was closer so took my car there for service. I had heard about BMW service but was a little skeptical. I was pleasantly surprised at my experience. Michael Duplessis is an EXCELLENT advisor! He was very understanding of my concerns and took care to explain what repairs were done and why. His concern for his customers is exemplary and he is a credit to BMW Escondido. I can't recommend him enough. On a side note, Amanda was also EXCELLENTLY to work with. The only reason I bought my car elsewhere was they didn't have the car I was looking for; if they had I would have gladly bought a car from her! More

ONE OF THE BEST CAR BUYING EXPERIENCES EVER! Absolute 5* Service! I would highley reccomend this BMW Dealer over any in San Diego County. I Started my day at another luxury non BMW dealer in the Absolute 5* Service! I would highley reccomend this BMW Dealer over any in San Diego County. I Started my day at another luxury non BMW dealer in the area that had me so disapointed by the lack of customer service and "Run Around". When I walked into BMW of Escondido I was greated right away and actually given the opportunity to ask questions about finance and lease options without being pushed away to go run and pick a car first. I felt like I was bening listened to and like they actually wanted me to be completly pleased rather than just make another sale. I was so blown away with my sales man Mark, The Sales Manager Peter, and the Finance Manager Cliff. I walked away with a gorgeous 535I with a better payment that I could have asked for all because of the hard work of these 3 fantastic gentlemen! Do not let this smaller BMW dealer fool you they play hard and fit right in with the big boys all while giving you A+ Service! ~Brandy More

Sirius Recently I traded a 2014 328i which I was leasing for a 2014 low mileage X1, similarly equipped. The Sirius radio had to activated. Since I bought the Recently I traded a 2014 328i which I was leasing for a 2014 low mileage X1, similarly equipped. The Sirius radio had to activated. Since I bought the car on a Saturday I had to come back during the following week for the activation. Made an appointment for Tuesday and was out of there by 2 pm. More

I had an excellent experience buying a new car at BMW of Escondido! Amanda Kelly was wonderful to work with. In my emails I described to Amanda what I was looking for. A convenient time was set up for me Escondido! Amanda Kelly was wonderful to work with. In my emails I described to Amanda what I was looking for. A convenient time was set up for me to come look at cars. I test drove a 328d, 320i and X1. Throughout my visit, Amanda remained chipper and was more than happy to answer my many questions. She was easy to converse with. After driving the three cars, I was set on the (blue) X1. The first offer given to me wasn't one I'd be able to consider. A second offer was made. This offer was reasonable. I told Amanda that I would like a day to think it over. This was not a problem nor was I given any grief for it. I thanked Amanda and went on my way. I wasn't able to return the following day but kept in contact with Amanda. Again, Amanda was willing and able to answer all of my questions. I returned a couple days later to purchase the car. The day that worked best for me to pick up the car was Amanda's day off so I worked with Jon Walker. Jon was also great to work with and was happy to answer any questions and help me complete final paperwork. Kim in finance was direct and to the point. She was more than willing to fix a minor error that I noticed shortly before leaving. I wasn't pressured to buy a car nor was I forced to consider something I didn't want. I cannot say the same about a nearby competitor. This was a great experience all around. More

Very Disappointed!! I just moved to the area and decided to take my car to the local dealer which is BMW of Escondido but I can assure you this will be the first and the last time I ever take my car to thei to take my car to the local dealer which is BMW of Escondido but I can assure you this will be the first and the last time I ever take my car to their service department.. I had an error message come on, I dropped my car off and asked to have a full diagnostic done (which they never did) and also asked if they could take a look at the control knob for the radio and navigation and let me know if it was something an update could fix or if it needed to be replaced.... It came back the engine thermostat was bad and needed to be replaced and as far as the radio he said I would need a whole new unit. No one ever called to tell me the vehicle was ready and when I called the next day to find out it was ready, I had other questions and was told that the service guy I was working with and the tech were off for the day and I would have to wait until the next day when he returned to have my questions/ concerns addressed so now I was going to be without my car for another day. The next day I called to talk to the service guy I was working with and asked about the radio/ control knob and he had quoted me $700.00 to replace the radio but I found on line that it is actually called the idrive knob. The fact is I don't think anyone even looked to see what the problem was nor does it seem like the service sales people care if they make a sale or help the customer.... Crappy attitudes and Crappy customer service!! I will never have my car serviced at this dealer again or purchase a car from them. More

John was the service advisor on the 325i recall of the tail lights. He was very friendly & courteous. Most of all, he was very helpful with the recall service. Thank you. tail lights. He was very friendly & courteous. Most of all, he was very helpful with the recall service. Thank you. More

Amanda Kelly (sales) and Shawn Quinn (financing) were friendly, knowledgable, responsive, respectful, and resourceful. What's not to like? I had a good experience here. friendly, knowledgable, responsive, respectful, and resourceful. What's not to like? I had a good experience here. More

I am really impressed with the BMW Escondido Service Department. John Coons (service) provides a truly personal experience, and is very knowledgable, responsive, and friendly. Department. John Coons (service) provides a truly personal experience, and is very knowledgable, responsive, and friendly. More