BMW of Escondido

Convertible Awesome experience. Painless. So appreciated the knowledge and low pressure during the sale. I appreciated finding what I was looking for even though Awesome experience. Painless. So appreciated the knowledge and low pressure during the sale. I appreciated finding what I was looking for even though it wasn't red 😀 More

Very attentive and professional Our salesperson, Felipe, listened carefully and was attentive to every detail. After I described the car I wanted, he went to work finding it for me, Our salesperson, Felipe, listened carefully and was attentive to every detail. After I described the car I wanted, he went to work finding it for me, and I had it within 24 hours! I also have to say that the "geniuses" were equally as nice and amazing. I also appreciated Peter, the sales manager, being so easily accessible and helpful. So far, I would highly recommend Escondido BMW . . . that is, if you appreciate concierge service . . . More

Incompetent Service and Technitisn Bought my 5 series new been coming in here for service it was ok. But for the past 5 yrs. I took my BMW for service 4 times and the last time for rout Bought my 5 series new been coming in here for service it was ok. But for the past 5 yrs. I took my BMW for service 4 times and the last time for routine coolant leak, estimated for $200. To make long story short and 5 days later it costs me over $4,000. Due to advisor's lie and unnecessary repairs simply bec. I need my car to go to work asap I agreed . But I know my BMW doesn't need those other repairs .this dealership is a scam and liars. Also the call center and receptionist are unfriendly and very unprofessional if you have and accent in English they'll connect to other party just to get rid of you . I hope my experienced to them won't happen to anyone, there worst of the worst. More

Great Dealership First time buying a BMW and Im not sure I’d ever do it another way! Sales Manager Vinnie promptly responded to my online inquiry for a certified pre-o First time buying a BMW and Im not sure I’d ever do it another way! Sales Manager Vinnie promptly responded to my online inquiry for a certified pre-owned car that the group had on their lot. He quickly scheduled a meeting with me the next day. When he had to leave the lot early due to a family situation, he handed me off to Pierre and remained in touch during the introduction and transfer. From there, I took the car for a test drive with one of their Sales Specialists who explained all the features of the car and encouraged me to continue testing its integrity during the test drive. When it came time to purchase, I met with Peter Brecht who helped me get a great price out the door on the car well inside of the vehicle’s BlueBook value right off the bat. All in all, great service, hospitality, and product from the team at BMW Escondido. More

Terrible Service Center - Manager is Terrible Terrible Service Center, tire pressure sensors keep going off, 1st reason it was in transport mode, next 2nd time it was a hole in tire but tire never Terrible Service Center, tire pressure sensors keep going off, 1st reason it was in transport mode, next 2nd time it was a hole in tire but tire never deflates. They want me to buy a new tire to test out their theory. Still taking it in for the same reason as the 1st time, stuck in conformt mode. Rediculous Trading this garbage in More

Amazing! I interacted with 3 employees during my visit. Pierre, Moe, and Dan C. All were amazing! I actually went in with my heart set on another brand car. Th I interacted with 3 employees during my visit. Pierre, Moe, and Dan C. All were amazing! I actually went in with my heart set on another brand car. The customer service I received was nothing short of perfection. They were patient, respectful, courteous, knowledgeable, and actually managed to get me into a 340i. Thanks BMW of Escondido. I am glad I went with BMW. I will be recommending them to family and friends for sure. More

Good service, but need free car wash back! The service is great and everyone has been friendly. The only thing I am upset about is that I drive all the way there only to be told that they no l The service is great and everyone has been friendly. The only thing I am upset about is that I drive all the way there only to be told that they no longer do the free car washes. The Mazda dealership gives free car washes! BMW should step it up. That is why I gave it an average review. For what we all spend on our cars, the free car washes should still be offered. More

Honest and great customer service!! Great experience!! I went in looking for a M235i and Vinnie and Peter took great care of me. I was a first time buyer but my family has bought from th Great experience!! I went in looking for a M235i and Vinnie and Peter took great care of me. I was a first time buyer but my family has bought from there and peter took all that into consideration and gave me a great deal. Couldn't be happier! Thank you BMW of Escondido!! More

Amazing experiance and great customer service I would recommend this dealer ship to any of my friends and family. My wife and I bought two cars from here and leased them both! Look forward to givi I would recommend this dealer ship to any of my friends and family. My wife and I bought two cars from here and leased them both! Look forward to giving them my business in the future. More

Mislead to make a sell - DONT TRUST ANYTHING THEY SAY! I recently purchased a 2014 BMW M5 from this dealer. I live in east coast and my first impression was that the sales rep (neil) and sales manager (Pe I recently purchased a 2014 BMW M5 from this dealer. I live in east coast and my first impression was that the sales rep (neil) and sales manager (Peter who is also relative to owner of dealership) were pretty nice and being honest when they interacted over the phone with me. I traveled to California to check the car out and notice it had a lot of carbon fiber parts on it. Knowing how expensive it is to replace these items if damaged I asked the sale rep (Neil) if they were covered under the remaining 2.5 years MFG warranty. He stated YES flat out. All documents that was provided never showed that parts on car were not covered therefore I trusted them and purchased the car (not cheap car either). When I received the car a week later and drove it for couple of days I notice the mirror caps that were carbon fiber were coming loose. I took the car to local dealer and was informed they needed to be replaced and they were not part of car covered by BMW warranty. I reached out to Mo (General manager of dealer), Neil (sale rep), Peter (sales manager) and even Barbara who was their customer relationship owner ... none would take my call or return on my messages. I now am stuck with paying out of pocket $1100 to fix the problem - The people and dealership here are not trust worthy or professional. All they care about is transaction and $$$ from you. I personally would never recommend to friend or family to every purchase a car from these people and If I were you reading this review - AVOID them or you will be sorry. More