BMW of Escondido

Be-aware...be very aware. Please check all of your paperwork, do not sign anything nor take their word (regardless of smiles and friendliness); even if you are tired from getti Please check all of your paperwork, do not sign anything nor take their word (regardless of smiles and friendliness); even if you are tired from getting worked for over four hours. Management will not be accommodating and tell you “you bought the car!?” They indeed got me! I hope they enjoy my $50K. However, I would not return for any future service nor endorse this business to anyone I know. One star to this Hotel California of Dealerships. You can check in, but once they got you, you can’t get out. More

Great service center Have been working with Mike for 8 years now and he had always made sure that my cars are taken well care of! I get professional advice and service, an Have been working with Mike for 8 years now and he had always made sure that my cars are taken well care of! I get professional advice and service, and a quality loaner car so I can get back to business quickly. I happily drive the extra mile to Escondido knowing that Mike will go the extra mile for my car! It’s a great facility as well. More

Exceptional, Outstanding service! Michael was our Service Advisor and I have a friend for life. Friendly, knowledgeable, strong guest service skills.I'll be back! Thanks & God Bless! Michael was our Service Advisor and I have a friend for life. Friendly, knowledgeable, strong guest service skills.I'll be back! Thanks & God Bless! Bryan More

Customer Service Review Airbag Recall We were taken to the service department and introduced to Michael who filled out paperwork and gave us an approximate time for work to Airbag Recall We were taken to the service department and introduced to Michael who filled out paperwork and gave us an approximate time for work to be completed. We met Michael ‘s beautiful dog Daisy . There was a very comfortable lounge area to wait . Car was washed after service and ready to go on time. Michael’s customer service skills and great personality are an asset to your dealership and Daisy really does put a smile on your face and your heart! More

A big thank you to Hector! Hector is absolutely wonderful. Very professional, patient and courteous. He took good care of my X3. At the time of billing, there was a mistake and Hector is absolutely wonderful. Very professional, patient and courteous. He took good care of my X3. At the time of billing, there was a mistake and I was charged more than I was promised. Hector went out of his way to fix it. More

Hector is awesome I'd like to extend my sincere thank you to Hector for taking care of all my BMWs. He's extremely professional, courteous and always on top of his game I'd like to extend my sincere thank you to Hector for taking care of all my BMWs. He's extremely professional, courteous and always on top of his game. A definite asset to the BMW of Escondido service department. Thank you again, Hector. More

Great service from start to finish From the drop off to the return of our loaner car, the customer service was great! Things went quick & easy and our problem was diagnosed and repaired From the drop off to the return of our loaner car, the customer service was great! Things went quick & easy and our problem was diagnosed and repaired within a couple days. Plus, you get your vehicle back all cleaned up. A special thanks to Harrison for the smooth transition and communication during the process. More

Outstanding Servise My service advisor Hector was very hospitable and knowledgeable about the services my vehicle needed. I enjoyed Hector keeping informed on the progres My service advisor Hector was very hospitable and knowledgeable about the services my vehicle needed. I enjoyed Hector keeping informed on the progress of my vehicle repairs, specially the video text messaging he provided to inform me of other issues they found on my vehicle. More

M4 Oil change, and new front tires Always outstanding service and professionalism. The one thing I especially noticed this time was how well they washed the car. It didn't have a wat Always outstanding service and professionalism. The one thing I especially noticed this time was how well they washed the car. It didn't have a water mark or anything on it. Thanks again Harris, please pass along to the rest of the staff. More

Fantastic customer service. I wish everything else we buy came with the same attention to detail and respect that I find at this dealership. Highly recommended. I wish everything else we buy came with the same attention to detail and respect that I find at this dealership. Highly recommended. More