BMW of Escondido

As others have noted, this dealership is horrible. They tell you what you want to hear during sales. For instance, the sales person told me service for three years was included in my lease deal, but t They tell you what you want to hear during sales. For instance, the sales person told me service for three years was included in my lease deal, but this turned out to be untrue. I have also been waiting for the check for my trade in for over three weeks now. Both the sales rep and finance have been ignoring my calls and not called me back. Absolutely horrendous experience. More

Purchased a new X5 at BMW Escondido. All went well during the initial purchase. Noticed there was no First Aid Kit in the pocket in the back area. Salesperson stated that he would get All went well during the initial purchase. Noticed there was no First Aid Kit in the pocket in the back area. Salesperson stated that he would get one and mail it to us. He went on vacation for which we were not aware of. Another salesperson answered his e-mail and said he would be back on a certain date. A couple of times after the salesperson was supposed to be back from vacation I emailed asking as to the first aid kit. No reply was ever forthcoming. During a hand wash of the vehicle I noticed the valve cap covers on the stems for the tires were missing. I again tried to call the salesperson. Again no reply. I then called the salesmanager. He had the sales person call me. One of my concerns besides those two issues was while driving the car in cruise control I almost ran into the back of another vehicle as the cruise control did not slow the car down. After reading the manual many times I could not get the distance control to work as is standard on cruise control functions. I mentioned this to the salesperson and he stated it was not turned on. He sent me a U Tube on how to turn it on. What he sent was for collision control not distance control. He asked me to send a video of the dash when the cruise control was activated and then he would call me back. He never called back. I tried again to call him. He never answered his phone and never returned my call. I sent them an e-mail and informed them I have purchased four BMW vehicles in the past. All had cruise control with distance control. We just assumed this very expensive vehicle had distance control from our past experience with BMW's. A major mistake as we discovered after googling that it is an option. When we were with the finance manager she stated that once we signed the paperwork that there were no options to return the car. That was an overlooked clue on our part. When she stated that I should of got up and walked out. Once you sign the paperwork the dealer can now decide to totally ignore you and provide absolutely no service if they feel so inclined. This is obvious what the Escondido BMW dealer is doing. When you spend close to $90,000 dollars on a vehicle you would think that once the salesperson said he would get you a first aid kit, valve cap covers for tire stems and you assume distance control would be automatically included in a premium vehicle. No they are options and since the paperwork was signed you are out of luck. I would think twice about purchasing a vehicle from this dealership. More

Excellent service buying our BMW with Richard Martinez and Serg!! Took great care of us and went above and beyond. Will definitely continue to buy our cars with them. and Serg!! Took great care of us and went above and beyond. Will definitely continue to buy our cars with them. More

Helpful, respectful, cooperative and knowledgeable salesman, good selection of desirable cars at good prices, no pressure to buy, nice facility. I would certainly go back for my next BMW. salesman, good selection of desirable cars at good prices, no pressure to buy, nice facility. I would certainly go back for my next BMW. More

Hector analista is very friendly, integrity and professional. It’s not easy to find someone with those characters. I m happy with his works, will refer with no doubt. professional. It’s not easy to find someone with those characters. I m happy with his works, will refer with no doubt. More