BMW of El Paso

Not a great experience buying here. I was originally told the out-the-door price was around $30,200. I understood GAP coverage and was told that was about $1,600, which I was okay with I was originally told the out-the-door price was around $30,200. I understood GAP coverage and was told that was about $1,600, which I was okay with, so naturally I expected the final total to be somewhere around $32,000–$33,000. Instead, I ended up at approximately $38,600, which left me with serious questions because the final numbers did not seem to match what was originally explained to me. On top of that, after getting the vehicle home I noticed cosmetic issues that were never clearly addressed, including damage to the center console, a crack on the rear bumper, and a small dent on the passenger side. For the amount of money being spent, I expected more transparency, better communication, and more attention to detail. Based on my experience, this did not feel like a trustworthy or smooth buying process. More

This dealership is always clean and has great coffee and other drink selection while we wait other drink selection while we wait More

The dealership is very organized, fully stocked with water, sodas and snacks for the guests. They were efficient and friendly. water, sodas and snacks for the guests. They were efficient and friendly. More

Carlos is amazing . . Every time I take my m850 always provides me immaculate customer service . Every time I take my m850 always provides me immaculate customer service More

The service counter lady is extremely rude. She thinks we don’t speak Spanish, so she talks smack in front of us. We saw her be quite rude to several customers. The clientele who buy BMWs expe She thinks we don’t speak Spanish, so she talks smack in front of us. We saw her be quite rude to several customers. The clientele who buy BMWs expect far far better service. Additionally, we were told it’d be a quick trip in, and we were there for almost five hours. More

Very professional and informative about any repair issues that need to be resolved. Friendly interaction that need to be resolved. Friendly interaction More

Personnel were friendly and really like on how they kept me updated through text. Car was ready in reasonable time, thank you me updated through text. Car was ready in reasonable time, thank you More

Excellent service, made an appointment and Jahaira from the service department did an excellent job in making sure my car was taken care of properly and kept me informed during the service. She went above the service department did an excellent job in making sure my car was taken care of properly and kept me informed during the service. She went above and beyond to ensure I received the service provided was the best it could possibly be. More

Karina did an outstanding job helping with a difficult problem. Great customer service. See you in September. problem. Great customer service. See you in September. More

I have two BMWs, a 2022 750 and a 2024 X 5, when the need to take either for service I can always expect prompt and attentive service. to take either for service I can always expect prompt and attentive service. More