BMW of El Cajon - Service Center

My BMW X3 was near the expiration of CPO warranty and I started having some issues with transmission and 4x4 system. I took it to BMW of El Cajon for repairs. It was easy to make an appointment. They do ha started having some issues with transmission and 4x4 system. I took it to BMW of El Cajon for repairs. It was easy to make an appointment. They do have free loaners, however, I did not need one so they could schedule me in the next day. The 4x4 issue was fixed on the first visit, however, it took a couple of more visits to fix the shifting issue. The problem was not very defined and intermittent so was not that easy to diagnose. The techs would do certain repairs and I would drive the car to see if shifting improves. Eventually it was reprogrammed and that took care of the problem. I did have to be persistent to convince the techs of the problem, since it was not so evident and would happen under certain driving conditions. They were attentive to my requests and patient. Overall a professional experience. More

I had the most amazing 5star experience ever! David is a true professional. I strongly recommend this dealership. it's especially for the service department. true professional. I strongly recommend this dealership. it's especially for the service department. More

They were awesome to work with. Service is done quickly and always available to answer questions or help with things. Entire team at that dealership is great. and always available to answer questions or help with things. Entire team at that dealership is great. More

the wait is way shorter than any other dealer. everyone working in the dealer is really nice to talk to, special the customers relations. they understand what you want and they perform high quality service working in the dealer is really nice to talk to, special the customers relations. they understand what you want and they perform high quality service. More

Have never had a bad experience at this dealership, I drive by a few other bmw dealerships to go to BMW South County. Natasha is great, she always gets me an appointment quickly and notifies about whats drive by a few other bmw dealerships to go to BMW South County. Natasha is great, she always gets me an appointment quickly and notifies about whats happening with my car as it progresses. . Definitely recommend this dealership for servicing. More

Natasha is a great service adviser and has kept us informed of our vehicle status while in the shop. She goes above and beyond and ensures that your experience at South County is amenable. I have us informed of our vehicle status while in the shop. She goes above and beyond and ensures that your experience at South County is amenable. I have used Natasha a few times for both of our vehicles and she has surpassed the expectations that I have, and that were formed from using other San Diego local dealers. If you live within 40 miles of BMW South County, you don't have an excuse...take your vehicle to South County and ask for Natasha, and Nick Owen (technician)! More

Natasha is simply amazing... Thank you for working everything out for us, we really appreciate all your hard work and most of all your honesty! Thank you to the service technician's you are all top no everything out for us, we really appreciate all your hard work and most of all your honesty! Thank you to the service technician's you are all top notch! More

I have come to this dealership for a couple of years now and have always had a great experience with BMW South County, whether its their sales or service department. Recently, I had my car towed in. To get and have always had a great experience with BMW South County, whether its their sales or service department. Recently, I had my car towed in. To get straight to the point, I had to leave my car for a couple of days, so I was need of a loaner car, which are free courtesy cars provided by BMW South County, a huge plus. The young man that helped me that, Joseph, was very polite and helpful. He helped me carry and transfer stuff from my car into the loaner, which he did it with a genuine smile. I say genuine because he kept it for the whole time. WHOLE TIME! He helped with the paperwork, pointed out a few scratches on the car I would have never NEVER saw, and hooked it up with a 335D. Also after I returned the vehicle, I had left a check in the loaner which I called Joseph, (he picked up the phone) and a gave a sigh of relief knowing he had found it in the glovebox while checking it in and he said he actually was about a second away from giving me a call that he found it!! Just a shout-out to Joseph!! More

I got some traction control and brake malfunctions pop up on my M3's iDrive screen, so I gave Natasha (Sales Advisor) a call around noon the same day. I let her know that I had an Autocross event the next da on my M3's iDrive screen, so I gave Natasha (Sales Advisor) a call around noon the same day. I let her know that I had an Autocross event the next day, and if she could just run the codes to see if I should cancel or go ahead with my event. Without prior notice, and even though she was busy, she allowed me to bring my car in right away and handed it to the technician (Marco) for him to take a look. They quickly found the problem as being a faulty steering angle sensor and replaced it. They both went out of their way to make sure I had my car fixed and ready for my autocross tomorrow. All in all, from the time I called Natasha to the time I left the dealership with my car fixed, It took no more than 2 hours and I was on my way. Now I can enjoy the Autocross, which coincidentally BMW South County are sponsoring! Great dealership, and even better service. More

I give South County BMW an A+ for service and quality. Everyone is so very nice and courteous. The eagerness to please is evident in every person I dealt with. Also enjoyable to work with. Everyone is so very nice and courteous. The eagerness to please is evident in every person I dealt with. Also enjoyable to work with. More