BMW of El Cajon - Service Center

Great People! Took my car in and met with David Ponce the "BWW Genius" to better understand the bells and whistles in my car. David was fantastic - polite, profess Took my car in and met with David Ponce the "BWW Genius" to better understand the bells and whistles in my car. David was fantastic - polite, professional and a really nice guy. More

Terrible Experience, Poor Workmanship The service center left me feeling angry and mistreated. Recently I took my car in for repairs that required the exhaust to be removed. Once everyt The service center left me feeling angry and mistreated. Recently I took my car in for repairs that required the exhaust to be removed. Once everything was "fixed" I got a call to pick up my car and I was told everything is working great and it was being washed as we speak. I arrive and pick up the car it is filthy and has a terrible exhaust noise I never heard before. It took me 3 different occasions to get my car in order and no sort of true apology from my service managers (no reimbursement for gas or car wash). I was treated like a child and I was told I didn't know what I was talking about. On the 3rd visit they found the exhaust leak and fixed it. I never felt welcome nor treated fair at this dealership, perhaps I must buy a new car to be treated with respect? I'm very dissatisfied with the type of service I was given even after giving them over $5,000 of work. Never again will I visit this dealership for anything. More

BMW Genius desk is an excellent service! Purchased my car at a different dealership in Los Angeles County due to car availability. Called BMW El Cajon Genius desk for assistance in getting f Purchased my car at a different dealership in Los Angeles County due to car availability. Called BMW El Cajon Genius desk for assistance in getting familiar with some of the features of my new 550i. David from the genius bar came to my house and was very helpful. He configured my garage door opener and helped me schedule a service visit for the same week with a BMW loaner car as there were some software glitches in my car's operating system which required servicing. The Genius desk at BMW El Cajon is great; I highly recommend David at the Genius desk! More

Great customer service I took my car in to go over the functions of a BMW. David was very helpful! Very knowledgable about BMWs, very friendly and professional. He answered I took my car in to go over the functions of a BMW. David was very helpful! Very knowledgable about BMWs, very friendly and professional. He answered all my questions thoroughly and he was very pleasant to deal with, I definitely feel comfortable calling him for any questions! Everytime I've been to the El Cajon, I've had a great experience! More

BEST SERVICE EVER! WILL NOT GO ANYWHERE ELSE. I FEEL SPOILED WHEN I'M THERE. EVERYONE TAKES CARE OF ALL MY NEEDS. I LOVE THE FLOWERS I GET EVERY TIME I PICK UP MY WASHED WILL NOT GO ANYWHERE ELSE. I FEEL SPOILED WHEN I'M THERE. EVERYONE TAKES CARE OF ALL MY NEEDS. I LOVE THE FLOWERS I GET EVERY TIME I PICK UP MY WASHED TIP TOP SHAPE BIMMER TOO. :-D!!! More

My BMW Genius rocked Great to work with on learning my new x3. Thank you for showing me the ins and outs of my car & great customer service. Thank you Great to work with on learning my new x3. Thank you for showing me the ins and outs of my car & great customer service. Thank you More

Great customer rep, cannot say enough about this guy! Totally hooked it up, and was just a genuine person at a dealership that i actually had a shaky start with. Joseph renewed my confidence in BMW of El Totally hooked it up, and was just a genuine person at a dealership that i actually had a shaky start with. Joseph renewed my confidence in BMW of El Cajon proving to me that this dealership definitely provides the ultimate customer experience! Keep it up Joe! More

My BMW X3 was near the expiration of CPO warranty and I started having some issues with transmission and 4x4 system. I took it to BMW of El Cajon for repairs. It was easy to make an appointment. They do ha started having some issues with transmission and 4x4 system. I took it to BMW of El Cajon for repairs. It was easy to make an appointment. They do have free loaners, however, I did not need one so they could schedule me in the next day. The 4x4 issue was fixed on the first visit, however, it took a couple of more visits to fix the shifting issue. The problem was not very defined and intermittent so was not that easy to diagnose. The techs would do certain repairs and I would drive the car to see if shifting improves. Eventually it was reprogrammed and that took care of the problem. I did have to be persistent to convince the techs of the problem, since it was not so evident and would happen under certain driving conditions. They were attentive to my requests and patient. Overall a professional experience. More