79 Reviews of BMW of El Cajon - Service Center
Excellent service. I've had nothing but great service from this dealership. I bought my 2007 335i coupe from them (Albi P was my sales guy) and have had it serviced the I've had nothing but great service from this dealership. I bought my 2007 335i coupe from them (Albi P was my sales guy) and have had it serviced there (Brent M. is my service writer) for as long as I've owned it. I live in Clairemont and could easily take my vehicle to another BMW dealer within a few miles of my house but Brent has won my car heart with excellent service each time I come. Correspondence, either over the phone or through email is always prompt (within 24hrs and usually much less) and the service department has always fixed things right the first time. If they think my vehicle might be in for an extended period of time, I'm always offered a loaner. There's something be said for building a rapport with the people who take care of you and that's what I've done with the team at El Cajon BMW. Side note about the dealership...it was recently renovated and the showroom is immaculate. I've always been greeted with offers of some sort of cold beverage. If you purchase your car there, you get free unlimited car washes. Looking forward to my next visit!! Thanks El Cajon BMW! More
Extremely happy customer. I was there for a schedule free oil change for my BMW. Everyone was very courteous and polite and helpful, the service was done defore the given time I was there for a schedule free oil change for my BMW. Everyone was very courteous and polite and helpful, the service was done defore the given time and waiting for my car was enjoyable, waiting room had a flat TV, a small fridge with cold water and of course a very high tech coffee maker that can prepare you anything you need by a touch of a finger. Another impressive detail is that they have a basket filled with fresh beautiful flowers for customers, given to them when they leave. Because of this and more I've been with BMW for several years and will probably continue there for many more. More
Fantastic Customer Service I've been going to BMW of El Cajon for a number of years. I have never been disappointed with my service advisor or the service on my vehicle. Danie I've been going to BMW of El Cajon for a number of years. I have never been disappointed with my service advisor or the service on my vehicle. Daniel provided me with an honest evaluation of what my service would cost, and the service always completed promptly. I have recommended this dealership to my friends because I know they would be taken care of on each and every visit. More
645ci Service If you want excellent service, go to Terry Vestal, he is the most honest, helpful and courteous guy in town. You are awesome Terry! Thank you!! You de If you want excellent service, go to Terry Vestal, he is the most honest, helpful and courteous guy in town. You are awesome Terry! Thank you!! You deserve a pay raise for the type of excellent customer skills you offer! More
Terry Vestal On my last visit I learned that I will always go to Terry Vestal to get service, the most helpful and courteous guy in town. Thank you Terry for gett On my last visit I learned that I will always go to Terry Vestal to get service, the most helpful and courteous guy in town. Thank you Terry for getting things done! More
Excellent service As soon as I arrived, Terry walked over to provide assistance. Terry was very articulate to resolving issues with my bmw. Kudos to Terry & the servi As soon as I arrived, Terry walked over to provide assistance. Terry was very articulate to resolving issues with my bmw. Kudos to Terry & the service dept. Sincerely, Philipp G Lim Major USAF Retired More
service took BMW in due to screw in tire - had to buy new tire - service provided was prompt, courteous and even got the car washed - nice group of people took BMW in due to screw in tire - had to buy new tire - service provided was prompt, courteous and even got the car washed - nice group of people More
Friendly and timely manner The best dealership so far for us, clean and relaxing environment while waiting, all personnel are very cordial and courteous, service was always exce The best dealership so far for us, clean and relaxing environment while waiting, all personnel are very cordial and courteous, service was always excellent and when you drive your car out of the dealership you have peace of mind that they gave you the bra and honest service More
BMW of El Cajon I brought my 2013 328i in for servicing because the hood release stopped working. While the car was in I also wanted an oil change since the last one I brought my 2013 328i in for servicing because the hood release stopped working. While the car was in I also wanted an oil change since the last one occurred a year prior. Brent Mattraw was my service advisor. Brent checked the service advisories and found a recall for a thermostat so this was added to the work order. I was called later in the day and advised to replace the two front tires that were run flats. I authorized the additional work. I was called the next morning and the car was completed and had been washed and vacuumed. Overall I was very satisfied with both Brent and the car service. Tom of Spring Valley. More
First Service Excellent service and turn around time. My Advisor Garrett was prompt with calling me when my car was complete and made sure I was offered refreshment Excellent service and turn around time. My Advisor Garrett was prompt with calling me when my car was complete and made sure I was offered refreshments while I was waiting. More