BMW of El Cajon

I had a great experience purchasing my first BMW. Michael Rush was nothing short of spectacular! Mike was very knowledgeable, attentive, and answered our questions honestly and thoroughly. Not pushy at all. Rush was nothing short of spectacular! Mike was very knowledgeable, attentive, and answered our questions honestly and thoroughly. Not pushy at all. Not once did I feel any pressure to buy. We went over different vehicle options and he made sure I got a car that fit all my criteria. I thought I would drive off the lot in a used X1 but because of Mike, I got a fantastic deal on a certified preowned X3! I would definitely recommend BMW of El Cajon based on my experience. Ask for MICHAEL RUSH! Thank you again for helping me make the right choice! More

Repair work on my 2012 328i Laralyn made my vehicle repair (including working with a third party warranty) extremely easy. She was so competent and helpful it was unbelievable. Laralyn made my vehicle repair (including working with a third party warranty) extremely easy. She was so competent and helpful it was unbelievable. Thank you More

waste of time i found the car i was looking for online,started texting the sales person erica i explained to her my situation. filled out an application online.got i found the car i was looking for online,started texting the sales person erica i explained to her my situation. filled out an application online.got "approved" ,started talking numbers. came to an agreement,i told her i could not make it in until a couople days but can send deposit. genaeral manager approved deposit hold.she said we will overnight the contract. 30 minutes later she says she sold the car.WASTE OF TIME !! More

Overall sales experience and satisfaction I was pleased with my recent experience in purchasing a 2014 535D at the BMW of El,Cajon. With the help of Erica Trujillo and her Sales Manager, Mike I was pleased with my recent experience in purchasing a 2014 535D at the BMW of El,Cajon. With the help of Erica Trujillo and her Sales Manager, Mike Harrity, I was able test drive the vehicle, inspect the car and get answers to all my questions on the maintenance history. A special thanks to Erica, for her diligence and ability to close the transaction with me. Even after the sale, she personally followed up with me in addition to sending the car manuals and getting the last piece of the finance documents to me. Overall, great customer service. More

Lying xxxxxxxx!!! 1 photo Share review Embed review 11/26/2019 1 photo This dealership is absolute xxxx. They're lying scamming xxxxxxxx! I brought 1 photo Share review Embed review 11/26/2019 1 photo This dealership is absolute xxxx. They're lying scamming xxxxxxxx! I brought my BMW M235I into this dealership to get diagnosed after my vehicle went into limp mode, I was given a list of repairs totaling over 7000 dollars to replace the fuel injectors I discussed the diagnosis throughly with the service representative and he assured me the repairs listed were the problem with the vehicle. After that devastating news and no money to pay for the repairs. My car sat in my driveway for 6 weeks. I finally saved enough money to have an independent garage repair the vehicle The tech at the new repair station informed me the diagnosis I got from the trust BMW dealership of El Cajon was pathetic! He further elaborated he Truly believed they tried to scam me for repairs that weren't needed. Turns out, all my vehicle needed was spark plugs!! How pathetic ! I called BMW of El Cajon and ask how could they of been so wrong . They had nothing to say but to try blame it on the same diagnostic equipment issued by BMW that the new mechanic uses as well UNREAL!! I informed them the mechanic DID A FUEL INJECTOR TEST and in 15 min knew it was t the injectors. This dealership needs to be investigate! I can only Imagine how many other customer's especially women and young people have been robbed by this dealership!! If u take ur car here for repairs your an absolute MORON!! More

Michael Rush is very kind, helpful and professional. He is the best salesman I’ve ever met. I will go to him next time I buy another BMW is the best salesman I’ve ever met. I will go to him next time I buy another BMW More

Michael Rush is the Best Salesman in the world! So professional, kind and patient! Thank you very much to make my dream come true! Now I own a BMW in the world! So professional, kind and patient! Thank you very much to make my dream come true! Now I own a BMW More

Broke starter. I drove my car in for an oil change after I installed a new battery. The car started fine. When I tried to start there car to leave, it doesn’t start. I drove my car in for an oil change after I installed a new battery. The car started fine. When I tried to start there car to leave, it doesn’t start. They broke my starter and then charged me to tell me they broke it..... they will break your car just to have you pay to fix it. Be careful!!! More

Worst experience ever I took my 2017 BMW 440i with 3800 total miles on it to the dealership for service recently and they damaged my car during the process. I noticed th I took my 2017 BMW 440i with 3800 total miles on it to the dealership for service recently and they damaged my car during the process. I noticed the damage on my own and the dealership initially did not mention any issue when approaching me after the service. I approached the GM about the issue and was told that they would review their own internal photos to determine whether they had caused the damage, which would take about 4 days. The dealership never followed up on the issue so I did. During that conversation, I asked about the photos of the vehicle, which the dealership did not have. The dealership said that they wanted me to bring the car back in for inspection, but I refused as they had already inspected it during service and I did not see a need to drag on that side of the process. I was hoping for a more swift resolution. They finally admitted responsibility and told me to bring the car back in to fix the admitted damages. I initially said yes and went to the dealership to drop off my vehicle, but the Service Manager named Matt Moore refused to provide me with a loaner vehicle, because I was planning to go to Mexico for work during that time. He continued pressing me with unnecessary questions regarding the damages, even after the dealership admitted responsibilities. He was unreasonable and apathetic to my situation and left a sour taste on top of the actual damages caused to my car. He offered me an unreasonably useless resolution by offering to solely pay the deductible on my own insurance for the damage and I obviously refused. Finally, he offered to fix the damages but would not allow me to use a loaner vehicle. I even mentioned that the dealership could pay for my car rental in mexico if the loaner situation wouldn't work and he still refused. More

Laralyn and Marcelino reaffirmed my commitment to BMW. I am on my 5th BMW and have been to BMW service centers up and down California. I was getting nervous that the customer service at BMW was gone in the I am on my 5th BMW and have been to BMW service centers up and down California. I was getting nervous that the customer service at BMW was gone in the times. I brought my car in to El Cajon BMW Aug. 2019 for a recall and did not have a great experience. The first service guy was not the nicest and I have had him in the past and has not improved. I mean come on you work for bmw and you say you are an AUDI man!!!! Well, the next day my service light came on and I tried to contact him and no response. So I came in the next Saturday and I was greeted with a warm smile and a wave from Laralyn. She greeted me with a friendly hello and remembered that I came in a couple days prior and I told her my problems. She quickly made suggestions that I come in with the technician that comes in on Monday and will do a complete work through. She set up an appointment and set my mind at ease and really was kind. Something I haven’t been receiving at BMW’s in awhile. I came in on Monday and I get Marcelino, he was amazing. He was kind and honest and he was so helpful. He and the technician went through my car, found out exactly what was wrong and it was warranty work. It was things that I was told would cost me thousands a week prior now is covered under warranty. He told me that the reason why the lights came on was not a computer issue that would have costed me a few hundred was actually something simple. I was so glad that I received the help from Laralyn and Marcelino!!! My car came out better and healthier than it has been in a couple of years. They were kind to me and it wasn’t because I had the nicest car it was because I was a person. Thank you so much. That is why I am a loyal BMW customer. More