BMW of El Cajon

I am writing to you because your Sales Manager, Enzo Giron, whom I was just on the phone with, is no longer available and per the receptionist, he is gone for the day… 4:16PM on Monday. We had a brief c Giron, whom I was just on the phone with, is no longer available and per the receptionist, he is gone for the day… 4:16PM on Monday. We had a brief conversation where I wanted to explain a few things on my end, as the customer, and well, quite frankly, he was not available to offer any solutions for me, and hung up on me while I was still on the line. Speaking from all of my pleasurable years of experience at BMW, I have to say, that I have never had this issue. Matt was always super gracious and treated clients with respect and value, sadly, this manager did not show me the same, and I am really disappointed. With that aside, what I understand is that immediately after I picked up my vehicle Friday, it was clearly unsafe to drive with the message (attached here – CHASSIS FUNCTION RESTRICTED). The vehicle felt as if I was off roading at 10 MPH. I called the dealership, panicked and with major stress, I could not understand how my car “was ready” and was something I have never felt before. Usually when I pick up my vechile from El Cajon, everything is under control. This did not feel under control. `Your foreman drove it back to the dealership, and said it was fine, there was nothing apparently wrong with it in his opinion, but would keep it over the weekend to see what could (have) been the issue. I am leaning to thinking that the shocks were not recalibrated properly, because it felt as if there were no shocks in the vehicle. Today, I was notified that it appears that a diagnostic is needed to “know more”. I asked my representative is this is something management can take care of in one way or another due to the situation from Friday, and well, honestly, I was not happy…. It just doesn’t make sense to me, that my car was ready to be picked up, and “A Okay”, and now, it isn’t. I further don’t understand when the salespeople tell me that there is something “pinging” that is old from 43,000 miles… I have never had this issue, to my recollection something this serious has not been brought to my attention thru the vehicle message or thru sales. I really don’t understand, how is that possible when I have serviced my vehicle anytime the light indicates to do so? Anyhow, If you can give me a call, I am sure we can come up with a solution. I felt really disrespected with Enzo’s tone, and lack of empathy to what happened to me on Friday. And on top of that, I have been a client so long, servicing my 328, M4 and X6M at your dealership. Honestly, it really made me feel as if I am not a valued client, and quite honestly, I felt discriminated upon for being a woman. I do not think that he would have hung up on a man, and well, to be honest, any client who has spent over $300,000 on vehicles and tens of thousands on service, should be treated as such. More

Mike Rush was awesome. Low pressure. Great customer service. Highly recommend. Bought a used car and they treated me like I was buying new. Low pressure. Great customer service. Highly recommend. Bought a used car and they treated me like I was buying new. More

Best BMW dealership in San Diego! Mike Rush professionally worked with me on achieving the best solution. Highly recommended. Mike Rush professionally worked with me on achieving the best solution. Highly recommended. More

Michael Rush, was personable without being pushy very professional which I appreciate, Michael provided the car I wanted, he and his supervisor provided the deal I wanted, negotiated in a friendly profes professional which I appreciate, Michael provided the car I wanted, he and his supervisor provided the deal I wanted, negotiated in a friendly professional manner. My experience with the sales staff at BMW of El Cajon was a good one, they are recommended. More

Michael Rush is an excellent client advisor and I highly recommend him if you’re looking for your new BMW. recommend him if you’re looking for your new BMW. More

Last Saturday we went to the BMW dealership to look for a car and we were immediately greeted by Michael Rush. He sat us down and giving us the information regarding the vehicle. Once Michael was done show car and we were immediately greeted by Michael Rush. He sat us down and giving us the information regarding the vehicle. Once Michael was done showing me the car and providing all the details, I was transferred to finance department. Robert was the one assisting me with the finance paperwork and did an amazing job. Both employees were very professional and demonstrated excellent customer service. I am very thankful for their worth ethic. Thank you, Michael and Robert!! Nice Work!!! Betty Sanchez, More

It was such a breath of fresh air to be treated as valued customers regardless of if we were ready to make a purchase that evening or not. Our advisor Michael Rush was very courteous and educated us on the customers regardless of if we were ready to make a purchase that evening or not. Our advisor Michael Rush was very courteous and educated us on the EV we were interested in while always listening to our concerns. We went to El Cajon BMW to compare the BMW EV to a Tesla Performance Model 3, we left the dealership with a 2023 i4 e40 and very satisfied. More

Mike Rush was amazing in helping me complete a trade in and get situated in a car I have been eyeing for a very long time. The car I wanted wasn’t at the location, so he went to get it, we test drove it an and get situated in a car I have been eyeing for a very long time. The car I wanted wasn’t at the location, so he went to get it, we test drove it and he worked diligently to get me the payments I needed for the car. Thank you for all of your hard work! All the way down to helping me move out of the old car and into the new one! More

On Monday, April 24th I took my 2017, BMW 540i to the dealership because I had a coolant leak, and I needed my brakes inspected. In the afternoon on the same day, Art, my service advisor called me and to dealership because I had a coolant leak, and I needed my brakes inspected. In the afternoon on the same day, Art, my service advisor called me and told me I had a coolant leak and that they had ordered the part. Art advised me that my brakes were measured at 5mm which is a concern because just 4 months ago they were measured at 4mm. When I told Art this info he immediately back tracked and said "oh, they are between 4-5mm. I then wait 2 more days for the repair to be complete and I send a text asking the status of my vehicle where Art then told me that my brake pads were now 9mm. So, in the span of 2 days, I have now gained 5mm on my brake pads. I believe the reason is that I have a maintenance plan that expires in June, and they are avoiding paying for the repairs. I now have to take my car to an outside repair shop because the inconsistencies with the BMW dealership are too great. It took me three times to call and speak with the manager. Speaking with the manager changed nothing. I was given the excuse that Art confused the front and back measurements but that doesn’t explain how I got three different numbers. Every time I have brought my car to this dealership I have received a text to post a review. They didn’t send me one this time. I feel that I always post when I have had a good experience that it’s only fair to do the same regarding a negative experience. I think it’s safe to say that I will never go back to this dealership. More

I had an outstanding experience purchasing a car from BMW of El Cajon. The staff was friendly, knowledgeable, and attentive to my needs. From the moment I walked in, I felt welcomed and valued as a customer. of El Cajon. The staff was friendly, knowledgeable, and attentive to my needs. From the moment I walked in, I felt welcomed and valued as a customer. My sales representative, Michael Rush, was patient and helpful in answering all of my questions and guiding me through the car-buying process. He made sure I found the perfect car that fit my budget and preferences. The financing process was also smooth and hassle-free, thanks to the team's professionalism and efficiency. I highly recommend BMW of El Cajon for anyone in the market for a luxury vehicle. They truly go above and beyond to provide exceptional customer service. More