BMW of El Cajon

Michael Rush made my day big time yesterday. I made an appointment to come see him to look at a used vehicle. Since it was going to take me over an hour to get to the store, he helped me right a I made an appointment to come see him to look at a used vehicle. Since it was going to take me over an hour to get to the store, he helped me right away answering several questions along with sending me a carfax to make sure I knew everything about the car before making the long drive. When I arrived, Michael was ready for me. The car was washed, detailed and sitting in front ready for me to see and test drive. As comparison to at least 7 other appointments I made with other dealers, no one else was ready for me. Their cars were either dirty or stuffed somewhere in a parking lot that they had to go find and in a few cases it was both! Michael Rush was amazing! He made the process so easy for me. He also was selling me a used MB (not BMW) and absolutely knew everything about the car. He went over every feature and even set up my bluetooth so I can listen to music on my iphone. I've purchased and leased a few cars through MB dealers and Michael knew way more than any other MB dealer. To top everything off, when I was leaving the store, I found my car filled with a full tank of gas and a sweet huge red bow. Thank you Michael Rush! You made my day big time yesterday! I can't say enough great things about working with you! More

Extremely Disappointing Experience with BMW of El Cajon. When attempting to trade in my car. The dealership failed to honor the Kelly Blue Book (KBB) instant cash offer for my trade-in, leading to a frus When attempting to trade in my car. The dealership failed to honor the Kelly Blue Book (KBB) instant cash offer for my trade-in, leading to a frustrating and ultimately unsatisfactory transaction. I had received a fair instant cash offer from KBB through BMW of El Cajon for my vehicle. Excited about the prospect of a smooth trade-in process, I headed to BMW of El Cajon with the expectation that they would uphold the value provided by KBB. Unfortunately, my experience at the dealership fell far short of these expectations. Upon presenting the KBB offer to the dealership, I was met with resistance and a series of excuses. The staff at BMW of El Cajon claimed that the KBB offer was not accurate or reflective of the current market conditions. This contradictory stance left me bewildered and frustrated, as I had relied on KBB's reputation for providing reliable and fair market values. The used car sales manager was only willing to offer 8,000 dollars below the established KBB instant cash offer trade-in value. Despite my efforts to communicate and negotiate with the dealership, they remained obstinate in their refusal to honor the KBB offer. This lack of transparency and unwillingness to adhere to industry-recognized valuation tools left me feeling deceived and taken advantage of. Moreover, the overall customer service during this process was subpar. The staff seemed more interested in making excuses than in addressing my concerns and finding a mutually beneficial resolution. The entire experience left a sour taste in my mouth and has compelled me to share my negative experience. I strongly advise potential customers to exercise caution when considering BMW of El Cajon for their automotive needs. The dealership's failure to honor a reputable valuation tool that is advertised on their site and is supposed to be honored at the dealership raises questions about their commitment to fair and transparent business practices. In my opinion, there are better options available that prioritize customer satisfaction and uphold the integrity of the trade-in process. More

bought my 3rd BMW and Mike Rush helped me out, i originally asked for Albi since he helped us get our X5 a couple of years back and had an amazing car buying experience. but Mike provided great cust originally asked for Albi since he helped us get our X5 a couple of years back and had an amazing car buying experience. but Mike provided great customer service as well. will definitely come back here for future purchases. More

Just bought a new BMW 230i from Michael Rush at BMW of El Cajon. I had a great experience; Michael was easy to talk to and answered all my questions. He was very professional and made the whole process eas Cajon. I had a great experience; Michael was easy to talk to and answered all my questions. He was very professional and made the whole process easy. If you are shopping for a new BMW I definitely recommend visiting BMW of El Cajon and talking with Michael! More

I am writing to you because your Sales Manager, Enzo Giron, whom I was just on the phone with, is no longer available and per the receptionist, he is gone for the day… 4:16PM on Monday. We had a brief c Giron, whom I was just on the phone with, is no longer available and per the receptionist, he is gone for the day… 4:16PM on Monday. We had a brief conversation where I wanted to explain a few things on my end, as the customer, and well, quite frankly, he was not available to offer any solutions for me, and hung up on me while I was still on the line. Speaking from all of my pleasurable years of experience at BMW, I have to say, that I have never had this issue. Matt was always super gracious and treated clients with respect and value, sadly, this manager did not show me the same, and I am really disappointed. With that aside, what I understand is that immediately after I picked up my vehicle Friday, it was clearly unsafe to drive with the message (attached here – CHASSIS FUNCTION RESTRICTED). The vehicle felt as if I was off roading at 10 MPH. I called the dealership, panicked and with major stress, I could not understand how my car “was ready” and was something I have never felt before. Usually when I pick up my vechile from El Cajon, everything is under control. This did not feel under control. `Your foreman drove it back to the dealership, and said it was fine, there was nothing apparently wrong with it in his opinion, but would keep it over the weekend to see what could (have) been the issue. I am leaning to thinking that the shocks were not recalibrated properly, because it felt as if there were no shocks in the vehicle. Today, I was notified that it appears that a diagnostic is needed to “know more”. I asked my representative is this is something management can take care of in one way or another due to the situation from Friday, and well, honestly, I was not happy…. It just doesn’t make sense to me, that my car was ready to be picked up, and “A Okay”, and now, it isn’t. I further don’t understand when the salespeople tell me that there is something “pinging” that is old from 43,000 miles… I have never had this issue, to my recollection something this serious has not been brought to my attention thru the vehicle message or thru sales. I really don’t understand, how is that possible when I have serviced my vehicle anytime the light indicates to do so? Anyhow, If you can give me a call, I am sure we can come up with a solution. I felt really disrespected with Enzo’s tone, and lack of empathy to what happened to me on Friday. And on top of that, I have been a client so long, servicing my 328, M4 and X6M at your dealership. Honestly, it really made me feel as if I am not a valued client, and quite honestly, I felt discriminated upon for being a woman. I do not think that he would have hung up on a man, and well, to be honest, any client who has spent over $300,000 on vehicles and tens of thousands on service, should be treated as such. More

Mike Rush was awesome. Low pressure. Great customer service. Highly recommend. Bought a used car and they treated me like I was buying new. Low pressure. Great customer service. Highly recommend. Bought a used car and they treated me like I was buying new. More

Best BMW dealership in San Diego! Mike Rush professionally worked with me on achieving the best solution. Highly recommended. Mike Rush professionally worked with me on achieving the best solution. Highly recommended. More

Michael Rush, was personable without being pushy very professional which I appreciate, Michael provided the car I wanted, he and his supervisor provided the deal I wanted, negotiated in a friendly profes professional which I appreciate, Michael provided the car I wanted, he and his supervisor provided the deal I wanted, negotiated in a friendly professional manner. My experience with the sales staff at BMW of El Cajon was a good one, they are recommended. More

Michael Rush is an excellent client advisor and I highly recommend him if you’re looking for your new BMW. recommend him if you’re looking for your new BMW. More

Last Saturday we went to the BMW dealership to look for a car and we were immediately greeted by Michael Rush. He sat us down and giving us the information regarding the vehicle. Once Michael was done show car and we were immediately greeted by Michael Rush. He sat us down and giving us the information regarding the vehicle. Once Michael was done showing me the car and providing all the details, I was transferred to finance department. Robert was the one assisting me with the finance paperwork and did an amazing job. Both employees were very professional and demonstrated excellent customer service. I am very thankful for their worth ethic. Thank you, Michael and Robert!! Nice Work!!! Betty Sanchez, More