BMW of El Cajon

BMW customer for life I have owned cars from Mercedes, Porsche, Audi and Infiniti. The best dealership experience I have had by far was my recent purchase at BMW of El Caj I have owned cars from Mercedes, Porsche, Audi and Infiniti. The best dealership experience I have had by far was my recent purchase at BMW of El Cajon. After driving my new 428i convertible for a week, I met with BMW Genius David, who explained how to use all of the features of my beautiful new car. As I am admittedly a bit of a technology dinosaur, David had his work cut out for him, but he was patient and good natured and taught me everything I needed to know. I left the dealership confident with my newfound knowledge, and was able to go home and program my new car to my liking. Overall, the customer service at BMW of El Cajon has been tremendous. I am a very satisfied customer. More

Great service Josh was very helpful in work with me to find the bmw that I would love driving. He worked hard to keep me up to date with the options I had. Josh was very helpful in work with me to find the bmw that I would love driving. He worked hard to keep me up to date with the options I had. More

Terrible Experience, Poor Workmanship The service center left me feeling angry and mistreated. Recently I took my car in for repairs that required the exhaust to be removed. Once everyt The service center left me feeling angry and mistreated. Recently I took my car in for repairs that required the exhaust to be removed. Once everything was "fixed" I got a call to pick up my car and I was told everything is working great and it was being washed as we speak. I arrive and pick up the car it is filthy and has a terrible exhaust noise I never heard before. It took me 3 different occasions to get my car in order and no sort of true apology from my service managers (no reimbursement for gas or car wash). I was treated like a child and I was told I didn't know what I was talking about. On the 3rd visit they found the exhaust leak and fixed it. I never felt welcome nor treated fair at this dealership, perhaps I must buy a new car to be treated with respect? I'm very dissatisfied with the type of service I was given even after giving them over $5,000 of work. Never again will I visit this dealership for anything. More

Excellent service through out the entire process Shawn and Brandon are both excellent at what they do! I actually enjoyed selecting and buying my new car, not something I can say about most of my pr Shawn and Brandon are both excellent at what they do! I actually enjoyed selecting and buying my new car, not something I can say about most of my previous experiences. More

My experience Where do I start...I was having major car problems on my previous vehicle so I decided to make the call and start looking for a BMW I called BMW of El Where do I start...I was having major car problems on my previous vehicle so I decided to make the call and start looking for a BMW I called BMW of El Cajon and spoke to a man named Dennis I told him exactly what I wanted and he found it for me and made the car buying experience so smooth and my man David thought me everything I needed to know about my car I can't explain how awesome this dealorship is I will most defiantly recommend this place and defiantly will recommend Dennis and David with anything you need...They have been nothing but good to me and have helped me with anything I needed...So happy with my purchase and so happy the process it was awesome and easy. Thanks so much Dennis and David More

BMW Genius desk is an excellent service! Purchased my car at a different dealership in Los Angeles County due to car availability. Called BMW El Cajon Genius desk for assistance in getting f Purchased my car at a different dealership in Los Angeles County due to car availability. Called BMW El Cajon Genius desk for assistance in getting familiar with some of the features of my new 550i. David from the genius bar came to my house and was very helpful. He configured my garage door opener and helped me schedule a service visit for the same week with a BMW loaner car as there were some software glitches in my car's operating system which required servicing. The Genius desk at BMW El Cajon is great; I highly recommend David at the Genius desk! More

Excellant service before and after the sale. After the sale Randy Grams took it upon himself to fix paint chips on the hood of the used car we purchased. He wanted for us to be as satisfied as After the sale Randy Grams took it upon himself to fix paint chips on the hood of the used car we purchased. He wanted for us to be as satisfied as possible at no added expense to us. I would highly recommend Randy Grams as salesman of the year in my estimation. More

I LOVE my new car and the process was fast and easy! It was a pleasure working with Randy Grams. He knew we wanted to be out in time to watch the Navy v Notre Dame football game on TV and we were! He f It was a pleasure working with Randy Grams. He knew we wanted to be out in time to watch the Navy v Notre Dame football game on TV and we were! He found the exact car I wanted and got us a great deal!! And Julia Matthews in Financing was also a pleasure to work with! Thanks so much Randy and Julia! Linda More

5 Stars 5 stars to Tamara Taylor (TT) and everyone at BMW of El Cajon. Even though we left the lot with something other than BMW (2012 Hyundai Santa Fe, who w 5 stars to Tamara Taylor (TT) and everyone at BMW of El Cajon. Even though we left the lot with something other than BMW (2012 Hyundai Santa Fe, who would've thought) my wife and I were treated as if we were buying a BMW. After visiting 5 car lots all weekend, I was done with pushy and rude car salesmen and had my wife do the talking, but Tamara was different, she was polite, very funny and made us feel very comfortable as if we had known her for years and very thorough and to top all that off, it was nice to just sit and talk with her. To all those car salesmen out there, you could learn a lesson or two from Tamara in customer service. I'd be amiss if I didn't mention Britney Dollard, Finance Manger. She too made us feel the same way TT did, awesome personality, explained in detail everything we were signing and nice to talk with. In closing I'd like to say this. Our experience at BMW of El Cajon was nothing short of outstanding. Tamara and Britney and everyone at BMW of El Cajon gave my wife and I an experience we'll never forget and if I ever decide to get a BMW (bucket list) I know exactly where I'm going to get one. OBTW. If you decide to visit BMW of El Cajon, you have to try their coffee machine. I called it the "the BMW of all coffee machines". I'll put this way, Starbucks can only wish they had this machine in their stores. Trust me, you won't be disappointed. More

Friendly staff who made purchasing a car easy! We will definitely go back to Randy Grams to purchase our next car. What a great salesperson. And I can't say enough about Kenneth the Finance Manager We will definitely go back to Randy Grams to purchase our next car. What a great salesperson. And I can't say enough about Kenneth the Finance Manager. Great experience overall! More