BMW of El Cajon

Just traded our car in and it was a seamless experience start to finish. Michael Rush helped us out on the sales floor and Daniel in the service department. Everyone is very helpful and kind. Great ex start to finish. Michael Rush helped us out on the sales floor and Daniel in the service department. Everyone is very helpful and kind. Great experience. More

My wife and I worked with Michael Rush and team and they did a great job with our new BMW, with a no-nonsense approach compared to other dealers. Clear smooth and detailed service with our purchase. We wil did a great job with our new BMW, with a no-nonsense approach compared to other dealers. Clear smooth and detailed service with our purchase. We will return for service and highly recommend. More

Albi is amazing! I would highly recommend working with him because he finds what you need and want. I would highly recommend working with him because he finds what you need and want. More

One of the smoothest and pleasent transaction ever! Randy its the best, excellent sales person, detailed orientated with patients in explaining all details entails to the vehicle... were coming back t Randy its the best, excellent sales person, detailed orientated with patients in explaining all details entails to the vehicle... were coming back to randy for our next BMW purchase. More

Michael is amazing and personable! He will get you into the car you like and want; and not force a car on you! Go to Mike! He’s the best!!! He will get you into the car you like and want; and not force a car on you! Go to Mike! He’s the best!!! More

A huge thank you to Randy for helping me with car purchase. He was super helpful and answered all my questions. It was an excellent experience as a first time car buyer! purchase. He was super helpful and answered all my questions. It was an excellent experience as a first time car buyer! More

Friendly service, to the point and delivered great customer satisfaction. Very happy with their team. Sonny was great. Raffael was also very good. customer satisfaction. Very happy with their team. Sonny was great. Raffael was also very good. More

I reached out to BMW El Cajon to inquire about purchasing a BMW X3 M40I. Initially, I was informed the car was available, then told it had been sold, and later told it was available again, which led to a lot a BMW X3 M40I. Initially, I was informed the car was available, then told it had been sold, and later told it was available again, which led to a lot of confusion. After receiving walk-around videos from the salesperson, I decided to commit to buying the car for approximately $47,000 in cash. As an out-of-state buyer from Montana, I don’t need to pay sales tax on such a purchase due to Montana's tax benefits. I informed the dealer that I would cover the cost of the car, have them send me the title, and have my assistant register it, a process we’ve done many times before. Once titled, I planned to arrange for the car to be picked up. During our discussions about delivery, I mentioned spending winters in Arizona, and the sales manager, Chris, kindly offered to drive the car to Yuma, Arizona, for me to take delivery, which I accepted. I was then directed back to the salesperson to finalize the paperwork. I provided them with my driver’s license and proof of insurance, but then received a credit application. I clarified that I planned to pay in full with cash and wasn’t seeking credit. The salesperson explained that the credit application was to verify my identity. I expressed my concerns about using a credit application for this purpose as it required sensitive information like my social security number and employment details, potentially authorizing them to secure credit on my behalf. I refused to complete the application, citing advice from my family attorney, who stated this approach was inappropriate and risky. He mentioned that it’s standard to run a check through the Office of Foreign Asset Control, but not to use a credit application for identity verification. I emailed the dealership management that evening to address the situation, with my attorney’s assistance. The following morning, a manager called to inform me that they would no longer sell me the car because they found me "too difficult to work with." As a woman, I perceived their tone as demeaning and discriminatory. It seemed my refusal to fill out the credit application and challenging their process led to their decision. When I spoke with Anthony, the General Sales Manager, he cited problems with registering the vehicle, although I clarified this was not their responsibility. He claimed buying a car sight unseen wasn’t appropriate, although I had received detailed videos and it was ultimately my decision to proceed. He also expressed concern about delivering the car to Yuma, despite this being their offer. His reasoning seemed inconsistent, especially since the car would be legally mine once the paperwork was signed and payment made. This transaction felt suspicious, possibly because I leveraged Montana's tax rules or refused to sign an inappropriate credit application. In a market flush with vehicles but short on buyers, especially cash ones, their excuses for turning down a sale did not make sense. This issue isn’t over, I will be pursuing my legal rights. More

Kambiz Naderi was very patient because he answered my million questions promptly, even if they were redundant!!! I went shopping on my day off in my pajamas with my squirrely kiddos and was treated respe million questions promptly, even if they were redundant!!! I went shopping on my day off in my pajamas with my squirrely kiddos and was treated respectfully! The car I wanted was not available, and he gave me a call right away when it was, and now I am a happy owner of yet another BMW vehicle! Been in this club for over 25 years! He even installed my college license plate with me and helped me ordered weather mats! Jordan Fisher in Finance was great and explained everything in detail about all of the upgrade options, he guided me in the right direction! Matt Morris the manager made the transaction sweet with a gift card and his calming spirit! More

Randy was great! He provided a great experience for me, and helped me in many ways during the process. Excellent experience! He provided a great experience for me, and helped me in many ways during the process. Excellent experience! More