BMW of El Cajon

Amazing experience We located the car I was looking for online and from the first conversation with Yul, the entire experience was excellent. After flying to San Diego, We located the car I was looking for online and from the first conversation with Yul, the entire experience was excellent. After flying to San Diego, the Director of Sales, Gino, arranged for transportation to the dealership and a team of amazing staff worked together to ensure the car purchase was efficient, professional and seamless. I was able to leave for home within no time. Any expectation of customer service will be met. Faraz spent all the necessary time to show me the car details and features. Overall, I consider BMW of El Cajon as an excellent dealership and will use them whenever I need a new car. More

BMW of El Cajon I brought my 2013 328i in for servicing because the hood release stopped working. While the car was in I also wanted an oil change since the last one I brought my 2013 328i in for servicing because the hood release stopped working. While the car was in I also wanted an oil change since the last one occurred a year prior. Brent Mattraw was my service advisor. Brent checked the service advisories and found a recall for a thermostat so this was added to the work order. I was called later in the day and advised to replace the two front tires that were run flats. I authorized the additional work. I was called the next morning and the car was completed and had been washed and vacuumed. Overall I was very satisfied with both Brent and the car service. Tom of Spring Valley. More

First Service Excellent service and turn around time. My Advisor Garrett was prompt with calling me when my car was complete and made sure I was offered refreshment Excellent service and turn around time. My Advisor Garrett was prompt with calling me when my car was complete and made sure I was offered refreshments while I was waiting. More

First visit and treated like a long time customer We are from AZ and had a 'Service engine' light. Took the car in and was treated by everyone like I had been coming there for years....friendly, helpf We are from AZ and had a 'Service engine' light. Took the car in and was treated by everyone like I had been coming there for years....friendly, helpful, professional. Matt (service advisor) explained what to expect and made recommendations for service that was due. I was in and out within a very reasonable time, car ran great and we safely returned to AZ with no problems. More

Great experience on buying my bmw 5 series Sales agent shawn has been really helpful and knowledgeable on my buying of used bmw 528i, he also help on getting my insurance setting up, thank you Sales agent shawn has been really helpful and knowledgeable on my buying of used bmw 528i, he also help on getting my insurance setting up, thank you shawn, give you a big thumb up. More

Great leasing experience! I leased an X1 35 for my wife and the experience was extremely smooth. Client adviser Shawn Deyzel and Manager Gino Centofanti were extremely easy to I leased an X1 35 for my wife and the experience was extremely smooth. Client adviser Shawn Deyzel and Manager Gino Centofanti were extremely easy to work with, and were very professional. They gave me their best price up front on a demo car (and it was a great deal, over 25% off MSRP) and calculated the lease payment correctly the first time. I was very impressed with their honesty and transparency. Gino shared the full lease calculation details (money factor, residual % and the demo car residual mileage adjustment) and the contract I signed was exactly what we agreed to over email. Another important aspect of the deal was that Gino pulled ahead my current lease with no hassles or snags. Overall, I was extremely pleased with the deal and the entire process. This is my second vehicle I leased from Gino and it won't be the last. I highly recommend Gino and Shawn and the rest of the team. Other members of the team, finance manager Julia Matthews and product genius Jake Chapman were also very professional and great to do business with. More

Great Experience & Knowledgeable Staff David Ponce came to my house to North County last week to answer some questions I had about my 435i convertible and he was an absolute pleasure. Not David Ponce came to my house to North County last week to answer some questions I had about my 435i convertible and he was an absolute pleasure. Not only was he very knowledgeable but was super fun and friendly. He enjoys what he does and it definitely shows. After he programmed my garage door opener, we took my car for a spin and he showed me cool features which will enhance my driving experience. He answered all my questions and took his time explaining everything to me. The service didn’t stop there as he told me to call him any time if I had any other questions. Everyone at BMW of El Cajon has been professional and competent. Unfortunately, not so common in the auto industry. I highly recommend David and am glad that he is my “BMW Genius”! More