BMW of El Cajon

Great start into a new customer relationship @ BMW El Cajon! I'm a first time BMW customer and was fortunate enough to purchase a 6 month old certified 328 xi sport wagon and I love it! From the moment my wif I'm a first time BMW customer and was fortunate enough to purchase a 6 month old certified 328 xi sport wagon and I love it! From the moment my wife and I set foot on the parking lot we were very impressed with the professional and customer focused way we were approached by Eddie. I had done some research online prior to our visit at BMW El Cajon which helped me to narrow down on what I'm looking for. After a few test drives I'm glad to say that I'm very happy with the new purchase we made at BMW @ El Cajon and the entire sales, documentation and finance process was very smooth! No pressure and I really like how Jose and Ken walked us through the whole process in all detail with no surprises. After that the fun didn't stop and Eddie and David demonstrated their deep product knowledge and spend a great amount of time and patience on walking me through all the great features the car has to offer. It helped me quit a bit to get faster familiar with the specifics and on how to operate the nice car efficiently! Did I say efficient, yes the car is very efficient too! We own the car now for 3 weeks and even during that time the entire BMW team (incl. Cornelia & John from customer service) has been great with following up on my various requests and making sure I'm more than a happy customer. My special thanks go to David from the Genius Desk who has been keeping in contact with me from the day I purchased the car to address any issues that needed further attention. For the last couple of weeks David provided me all around support with any product or technical issues I ran into including taking care of some minor scratches and a missing cargo net that needed to be ordered. His product knowledge is superb and I can't say enough about having someone next to you that can explain all the cool features in a user friendly way. There is truly nothing I can say that did not got addressed quickly enough and to my fullest satisfaction. I'm looking forward to a long customer relationship and my next fun service appointment! Great job and I'm glad to say that I'm a very satisfied customer at BMW El Cajon! More

very pleasant experience I bought a new 335i from Randy Grams today. I went to BMW of El Cajon because the internet told me they had the best inventory. I spent 40 minutes wit I bought a new 335i from Randy Grams today. I went to BMW of El Cajon because the internet told me they had the best inventory. I spent 40 minutes with Randy looking at and discussing various 3 series cars and driving one. He was very helpful. I went back to my office and worked until 4. My son dropped me off at the dealer at 5:30 . We agreed on a price right away and I was out the door with my new car at 7:30. It was my easiest new car purchase ever. Jim G More

Great People! Took my car in and met with David Ponce the "BWW Genius" to better understand the bells and whistles in my car. David was fantastic - polite, profess Took my car in and met with David Ponce the "BWW Genius" to better understand the bells and whistles in my car. David was fantastic - polite, professional and a really nice guy. More

BMW customer for life I have owned cars from Mercedes, Porsche, Audi and Infiniti. The best dealership experience I have had by far was my recent purchase at BMW of El Caj I have owned cars from Mercedes, Porsche, Audi and Infiniti. The best dealership experience I have had by far was my recent purchase at BMW of El Cajon. After driving my new 428i convertible for a week, I met with BMW Genius David, who explained how to use all of the features of my beautiful new car. As I am admittedly a bit of a technology dinosaur, David had his work cut out for him, but he was patient and good natured and taught me everything I needed to know. I left the dealership confident with my newfound knowledge, and was able to go home and program my new car to my liking. Overall, the customer service at BMW of El Cajon has been tremendous. I am a very satisfied customer. More

Great service Josh was very helpful in work with me to find the bmw that I would love driving. He worked hard to keep me up to date with the options I had. Josh was very helpful in work with me to find the bmw that I would love driving. He worked hard to keep me up to date with the options I had. More

Terrible Experience, Poor Workmanship The service center left me feeling angry and mistreated. Recently I took my car in for repairs that required the exhaust to be removed. Once everyt The service center left me feeling angry and mistreated. Recently I took my car in for repairs that required the exhaust to be removed. Once everything was "fixed" I got a call to pick up my car and I was told everything is working great and it was being washed as we speak. I arrive and pick up the car it is filthy and has a terrible exhaust noise I never heard before. It took me 3 different occasions to get my car in order and no sort of true apology from my service managers (no reimbursement for gas or car wash). I was treated like a child and I was told I didn't know what I was talking about. On the 3rd visit they found the exhaust leak and fixed it. I never felt welcome nor treated fair at this dealership, perhaps I must buy a new car to be treated with respect? I'm very dissatisfied with the type of service I was given even after giving them over $5,000 of work. Never again will I visit this dealership for anything. More

Excellent service through out the entire process Shawn and Brandon are both excellent at what they do! I actually enjoyed selecting and buying my new car, not something I can say about most of my pr Shawn and Brandon are both excellent at what they do! I actually enjoyed selecting and buying my new car, not something I can say about most of my previous experiences. More

My experience Where do I start...I was having major car problems on my previous vehicle so I decided to make the call and start looking for a BMW I called BMW of El Where do I start...I was having major car problems on my previous vehicle so I decided to make the call and start looking for a BMW I called BMW of El Cajon and spoke to a man named Dennis I told him exactly what I wanted and he found it for me and made the car buying experience so smooth and my man David thought me everything I needed to know about my car I can't explain how awesome this dealorship is I will most defiantly recommend this place and defiantly will recommend Dennis and David with anything you need...They have been nothing but good to me and have helped me with anything I needed...So happy with my purchase and so happy the process it was awesome and easy. Thanks so much Dennis and David More