BMW of El Cajon

best customer service in town! This dealership is amazing. From the moment you pull up they treat you like a vip, it was very nice. Michael the service advisor was very nice and This dealership is amazing. From the moment you pull up they treat you like a vip, it was very nice. Michael the service advisor was very nice and knowledgeable. Everyone smiles and makes sure you are not waiting for more than 15 seconds. They give you a beautiful loaner car too! Also the cappucino machine is a bonus for sure. I love this place and will always go back. A wonderful experience! I had 3 recalls on my car and they fixed them all for free in 2 days. More

Excellent environment and people El Cajon dealership is very friendly and welcoming, their staff is extraordinary and I would like to thank them for their awesome service. I would El Cajon dealership is very friendly and welcoming, their staff is extraordinary and I would like to thank them for their awesome service. I would definitely go back in the future. More

Terrific Service I've had the pleasure of working with Daniel Luker the last 2 times I've brought my car in for maintenance, and most recently to have the iDrive scree I've had the pleasure of working with Daniel Luker the last 2 times I've brought my car in for maintenance, and most recently to have the iDrive screen repaired. Terrific service. Thank you! More

Horrible My service advisor was Brent Mattraw. I had a scheduled service at this dealership. I recently moved to the area from Murrieta CA. Brent told me that My service advisor was Brent Mattraw. I had a scheduled service at this dealership. I recently moved to the area from Murrieta CA. Brent told me that the prices at their dealership were the lowest. Later Brent called and wanted to add on a costly rear brake job and resurface the roters. I asked does it need to be done right now he said in the near future. At the time I was in LA with the loaner car. I said I would be coming in late with the loner or in the am because I did not know how late I would be stuck in the traffic on the way home. Brent started that if I was not also getting the $500+ brake job done too he prefers the loner car be back at 6pm. This kind of demand has never been made of me at other dealerships. I was stuck in LA and stressed out that traffic and accidents kept me on the road from 3:30pm till 8:30pm. The next morning I filled up the gas and went to drop off the car at 7am. The guy who took my loner was nice. the service agent Michael Parker was cordial till I inquired about the price of my oil change. I asked if they price matched other BMW dealerships. He quickly said NO. It was a stern no. I stated that I was just inquiring because I received a special from my old Murrieta BMW Dealership for an oil change for $79.95. ElCajon BMW was charging me $129.00. Michael stated they never consider doing that. I just pulled out my card and paid for it quickly. There was never a Thank You for choosing us or a feeling that this place catered to anyone not dropping a 1k min. So this place is not classy, not competitive in their pricing and stingy when they don't get a big sale making their clients stress about the time they can return the loner car, weird experience.I highly suggest BMW SD and Murrieta because they are competitive, they will give you the car for anytime you need, they are genuine, helpful and run a classy service experience. More

It was an amazing experience at this dealer! I was trying to buy a 2018 M2 and Randy Grams just took care of everything perfectly. I ended up buying it (the car of my dreams). Deanna Kehler recom I was trying to buy a 2018 M2 and Randy Grams just took care of everything perfectly. I ended up buying it (the car of my dreams). Deanna Kehler recommended Randy to me and it was a great choice. He assisted me very well with everything. Lilly Gutierrez does a great job in the Finance Dept too. Overall I've always had a great experience at the El Cajon BMW dealer for the past 12 years that I've been going to them with my BMW cars (M3, M235i & M2). More

Above and beyond an OUTSTANDING dealership! Randy Grams is an phenomenal car professional. He was extremely patient and informative with me before I was able to make a decision on my first purch Randy Grams is an phenomenal car professional. He was extremely patient and informative with me before I was able to make a decision on my first purchase of a BMW. The entire staff were very helpful as well. I must say that after waiting 24 years to get the car of my dreams I was blessed to have been matched up with whom I believe is a lifelong friend. Being a retired Navy Chief it feels good to have a car professional and dealership that operate in the spirit of excellence & integrity!! More

Great customer service and Albi helps get in and out Albi is really great at what he is doing and he helps us get in and out of dealership with the car that we were looking. Great experience and will go Albi is really great at what he is doing and he helps us get in and out of dealership with the car that we were looking. Great experience and will go back again and do business with him. More

Best car buying experience ever After months of searching for a new car for my wife, we decided to get what we’ve wanted for years. Our search lead us to BMW of El Cajon. We found th After months of searching for a new car for my wife, we decided to get what we’ve wanted for years. Our search lead us to BMW of El Cajon. We found the right model with all the amenities my wife wanted at an unbelievably low price. And the service was second to none. Shawn and the rest of the staff really know how treat their customers with first class hospitality. More

service is impeccable, efficient and very professional any problem I have had with my car has been taken care of with professionalism and efficiency I am more than satisfied with bmw of El Cajon thanks Ma any problem I have had with my car has been taken care of with professionalism and efficiency I am more than satisfied with bmw of El Cajon thanks Matt. More

Great service Service department is great, my vehicle was ready when promised. They even took care of other warranty parts that I didn't even know about. I also lik Service department is great, my vehicle was ready when promised. They even took care of other warranty parts that I didn't even know about. I also like the convenience of loaner vehicles. More