BMW of El Cajon

I've been going to BMW of El Cajon since 2015. I bought two new 7-Series and one new 5-Series from El Cajon. Have also bought two other 7-Series from other dealers. I ended up choosing BMW of El Cajon as m two new 7-Series and one new 5-Series from El Cajon. Have also bought two other 7-Series from other dealers. I ended up choosing BMW of El Cajon as my primary dealership, since the service advisors and sales always took great care of me. Starting with Friedel and then Albi in Sales, they're the best. Unfortunately Friedel in Sales and Matt Moore the service manager left. I had several of their employees complain about the new management to me, when I expressed how I've been noticing a change around the dealership, they ended up leaving the company. That being said, management changed and things have deterred rapidly. I'm constantly in for service, due to the mileage that we put on these vehicles for work and have gotten to know the majority of the staff at El Cajon. Unfortunately, I will have to say this will be my last time going to this dealer for a new car or service. I would highly recommend going to other dealers, if you're in the market for a new vehicle or service. Today, was my last straw. We made an appointment and have the vehicle in for service for November, 11th. The vehicle was in the parking lot without being checked until today. The technician started the vehicle on November 15th, at 8:11 am. I know this because of my dash cam. This caused a loss of income for my business and had to outsource work, if they knew it wouldn't be worked on until November 15th, they should have scheduled the appointment for today. They always used to provide an exact match, another 7-Series, which I could use as a back up vehicle while the vehicle was in service, this way I wouldn't have a loss of income while in service. Unfortunately, the past few years now they only provide you with X1, 3 series, etc. Nothing comparable how they used to. I lost a couple thousand on the vehicle sitting. I spoke with Nick Bertini today, also spoke with him on my previous visit for other issues that occurred on the last visit. On the last visit, they mentioned the part was covered under warranty, when it came time to check out, they tried charging me for it. That time, Nick did take care of it and was hospitable. However, this time was a different scenario. I expressed my issues, about the vehicle and other issues with management. He is the general manager, so probably didn't appreciate my remarks under his management. He went on to say about the hundreds of complaints he is continuously receiving and that his service advisors are being harassed. Pretty much, telling me to get in line with the others. Then told me their business has increased tremendously with their numbers since his new management and the numbers are what talks. He started in El Cajon in 2019. Not very service oriented, nor handling the customers concerns. He did speak with the service advisor Chris Harlan, about only replacing the gasket instead of the cover assembly, that is covered under my warranty. Unfortunately, a lot of these dealers, with previous experience try to not cover work under warranty. That being said, I spoke with several other BMW certified mechanics and provided the notes in the vehicle inspection form. They stated that the gasket could fix the issue, but they did not want to replace the gasket under warranty. They wanted to charge $2,792.89 for this. $303 for the Tank vent valve, etc. I sent my office manager on my behalf to take the vehicle in for service. They provided him with a list of the recommended service, and all was approved, which I would not have approved everything at the time. I got the Engine Air Filter, Micro Filet, Vehicle Check for a total of $910.10 when I only went in for an oil change and to check the emissions/white smoke issue. My vehicle when idling has a bunch of white smoke coming out of the exhaust and starts whistling. This is on a 2019 740i and should be covered under warranty, but once again it's not. Total $4,779.55 to replace all suggestions, but did include the $910.10 above that was already paid. "CALIFORNIA EMISSION WARRANTY PARTS LIST The following components are covered for defects by the California Emission Control System Limited Warranty for a period of 7 years or 80,000 miles, whichever comes first. Gasoline Models: 740i Sedan - Valve Cover Gaskets [Profile Seal for Cylinder Head Cover] " Unfortunately, this will be my last time dealing with this specific dealership, and probably the last BMW I will own. All the vehicle's i've had from BMW always start acting up once it get's up in mileage. I usually purchase around 5 new cars per year, and sell them around 130k miles. I will have to say this will be my last BMW after this dealer and poor workmanship on these cars. It was a nice run while it lasted. More

It was a pleasure working with Michael and his team as I went in to buy my first BMW. From the moment I came in, I encountered a friendly and comfortable environment. Michael is a very easy going person who went in to buy my first BMW. From the moment I came in, I encountered a friendly and comfortable environment. Michael is a very easy going person who makes your buying experience very enjoyable. He is attentive to your interest and very knowledgeable. I test drove 2 vehicles from which one was in the show room. He went all in and took the one from the show room out to show me the difference between the two vehicles which impressed me because he had to move a couple vehicles around to be able to take it outside. Afterwards, I had a custom built vehicle that I wanted to find out if it can be done. Despite the limited incoming vehicles and the chip shortage, Michael and his manager found a way to order the vehicle I built online exactly how I wanted it and more and now it’s being built in Germany, arriving just before Christmas. Very smooth experience with Michael Rush and his team at BMW of El Cajon, CA. I would highly recommend Michael for your next car buying experience. Thank you. More

Hands down the worst customer service experience my husband and I have ever had. My husband took his BMW in to have them check on the air bags and steering wheel buttons not working as well as checking husband and I have ever had. My husband took his BMW in to have them check on the air bags and steering wheel buttons not working as well as checking on a valve that was under warranty. Upon getting his car back the shift gear for the steering wheel had been broken off. Though on the spot the guy who serviced the car showed my husband the pre service photos of it being attached they blamed in my husband claiming it was hanging on by a thread. They lied and said they never took the steering wheel apart when the paper work clearly shows they did. We tried endlessly for them to rectify the situation but were met with intense attitude and aggression. Even though we could prove they were in the wrong my husband was told that they lost a piece to reattach it but were somehow not liable. When we called BMW North America to report it a few times they never returned our calls or assisted us. We went in person to speak with Nick Berinti who is supposed to be the general manager but he was suuuuuper rude to us and when we pointed out discrepancies to him he told us he was going to kick us out of the building. He offered no assistance and admitted no fault. Then a week after getting the car back my husbands brake light out of nowhere goes on. Mind you he had just replaced the brakes a couple months before going to BMW El Cajon. So my husband had a local mechanic look at the car to see what was wrong and the mechanic found that the brake sensor wire had been cut by someone and we know exactly who did it. After reading endless reviews of similar stories on google reviews for BMW El Cajon (check out the endless 1 Star crazy messed up reviews) of people having their cars purposefully broken so that you’ll pay to have these new issues fixed by their location I can say with 100% certainty that this company and whoever is running things are crooooooks. Avoid them like the plague. They are not an actual bmw dealership and are not held to the same standards so please don’t go here. They were awful towards us and made us miss out on our opportunity to Turo our car due to the damage that they did on his vehicle. They should be sued and exposed for who they are.if I could give zero stars I would. Karma is a B More

BMW of El Cajon came through again for me with excellent customer service. I was looking for a specific vehicle but when I came into the dealership, there wasn't even one of the models I was wanting to trad customer service. I was looking for a specific vehicle but when I came into the dealership, there wasn't even one of the models I was wanting to trade-in for. Mike Rush was there that day and he promised to give me a call when the model I was looking for came in. Low and behold about a month later, I did get a call from Mr. Rush, letting me know they had one, just one, and it fit my wanted description. He did not forget about me! I came in the same day and drove off with my new car! Thank you Mr. Rush! More

Great experience buying my daughter's first BMW. This is second vehicle I bought with this dealership and they are top notch, professional, informational and not pushy. Mike was our point man and made ever second vehicle I bought with this dealership and they are top notch, professional, informational and not pushy. Mike was our point man and made everything smooth and timely. Highly recommend this dealership if you're in the market for a BMW. More

Professional sales team. Michael provided me with excellent customer service. I’ll recommend everyone to visit there. excellent customer service. I’ll recommend everyone to visit there. More

This was the 3rd Beamer I ha e bougjt from BMW El Cajon. It gets better every time! I got Michael Rush as my Client Advisor and he was AWESOME! He found me the perfect car then found me the perfect loan wi It gets better every time! I got Michael Rush as my Client Advisor and he was AWESOME! He found me the perfect car then found me the perfect loan with the perfect rate & perfect payment! The whole thing was perfect!!! It was unbelievable! More

Wifey and I came in with the hopes of looking at a few vehicles and immediately we were greeted by Mike Rush. He was very patient with us as he answered all the questions we had. He never made us feel pre vehicles and immediately we were greeted by Mike Rush. He was very patient with us as he answered all the questions we had. He never made us feel pressured like with had to walk out that day with a vehicle like most dealerships make us feels. He treated us like family and that what we really appreciated the most. We went to the Kearny Mesa location and didn't get the same warm welcome like we did at the El Cajon location. My wife had been wanting a BMW for the longest and that day she walked out with a 2021 X5 40i. She loves the vehicle. I HIGHLY recommend Mike Rush if your looking for a new vehicle and if your ever at this location. More

I had a great experience with purchasing my new 2021 M340i. I’m in love with the way it drives! Thank you Michael for helping me! M340i. I’m in love with the way it drives! Thank you Michael for helping me! More

Excellent service department customer service! I am an extremely satisfied customer. El Cajon BMW is my #1 dealer/service department. My 2015 428i runs like new thanks to the technician Ruben and Servic extremely satisfied customer. El Cajon BMW is my #1 dealer/service department. My 2015 428i runs like new thanks to the technician Ruben and Service Advisor Art. More