BMW of El Cajon

I had a really disappointing experience with BMW of El Cajon, and it honestly left me questioning their business practices. I scheduled service after seeing a clearly advertised $80 oil change special Cajon, and it honestly left me questioning their business practices. I scheduled service after seeing a clearly advertised $80 oil change special for new customers on their website. I’ve never been to this dealership before, so I assumed I qualified. However, when I arrived, I was told they would not honor the promotion because the vehicle itself had previously been serviced there under a prior owner. It felt misleading at best and deceptive at worst; especially after waiting 25 minutes past my 8 AM appointment just to speak with someone. At this point, even a free oil change wouldn’t bring me back. More

Great experience. They care about if i wait or not. Everything was simple and straightforward just how i like it. They care about if i wait or not. Everything was simple and straightforward just how i like it. More

I had a great experience at the dealership, the staff was professional, and made the entire car-buying process smooth and stress-free, professional, and made the entire car-buying process smooth and stress-free, More

Cianne was rad, worked to find the car I wanted and keep me updated thought the whole process. me updated thought the whole process. More

Excellent service, friendly, and no pressure when buying. Always try to make best deal for customers Always try to make best deal for customers More

Had an amazing experience at BMW of El Cajon! Our salesman Albi was amazing I give him 10 stars!! Everyone was very nice and helpful and made our car shopping experience so easy and amazing!!! De Our salesman Albi was amazing I give him 10 stars!! Everyone was very nice and helpful and made our car shopping experience so easy and amazing!!! Definitely going back! More

Fash was amazing and really good at listening to me rather than talking me away from dealership. Manager Chris was great rather than talking me away from dealership. Manager Chris was great More

This employee PURPOSELY signed my husband out of his lease, my husband is in the military they never received military orders and unlawful took our keys, they said we could not leave the lot with our ve lease, my husband is in the military they never received military orders and unlawful took our keys, they said we could not leave the lot with our vehicle because we “signed to end the lease” which is impossible WITH NO MILITARY ORDERS PROVIDED, they left us without a car when we have two little children, this employee specifically when I asked for his contact information purposely gave me someone else’s name, and lied, cussed me out in the store saying “I GOT YOUR CAR BACK TO YOU” when if that was so true why couldn’t I leave with my car that night. More

Joey has great customer service skills. He made sure from the very beginning that I will be very satisfied with my visit to the dealer and made sure I got the car that I wanted . He made sure from the very beginning that I will be very satisfied with my visit to the dealer and made sure I got the car that I wanted . More

My service advisor Cesar is great! Goes above and beyond! Always responds to my calls! Thank you! Goes above and beyond! Always responds to my calls! Thank you! More