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BMW of Doylestown A Thompson Dealership
Doylestown, PA
1,184 Reviews
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July 03, 2019
Another positive experience Once again, Thompson staff were friendly, professional, and courteous. I was very happy with this dealership, after transferring care of my car here a Once again, Thompson staff were friendly, professional, and courteous. I was very happy with this dealership, after transferring care of my car here after my move. More
by ALSCHURICHT
Verified CustomerEmployees Worked With
Jayne Carbonetta
July 02, 2019
Never Again, Misdiagnosis of Problem I brought my car in for service due to a "Drive Train Malfunction" error message that impacted the engines output and its ability to shift into gear w I brought my car in for service due to a "Drive Train Malfunction" error message that impacted the engines output and its ability to shift into gear without incurring an excessive r.p.m. Prior to bringing the car to Thompson, the car was taken to an independent Foreign Car Service Center that diagnosed the problem to be an issue with the Vanos Control Computer System. I was told that the system needed to be updated however this update could only be conducted at an authorized service dealership. When the car was dropped off at Thompson, I informed the service rep about the error and submitted the paperwork from the independent service center. I was told that Thompson would need to perform their own diagnosis which I understood but told them to review the document I provided and that I wanted the computer system updated. I received a call a day later and was told that multiple error messages were recorded from the system, metal shavings were identified in the oil filter and that unfortunately the engine would need to be replaced at a cost of > $20K. I asked if the computer system was updated and was told it wouldn't be updated because the engine needs to be replaced and there's nothing more that can be done with the car. Upset with the information received, I decided to get a 2nd opinion at another authorized BMW Service Dealership before I took action to get rid of the car. I told the second service center about the "Drive Train Malfunction" but didn't tell them what Thompson told me about the need for an engine replacement nor did I provide the paperwork from the independent service center. I received a call from the 2nd dealer stating that the computer system needed to be updated and possibly the timing belt needed replacement however nothing could be confirmed until the system was updated first. Upon updating the computer system the "Drive Train Malfunction" error was cleared, the timing belt didn't need replacement, and no other mechanical issue was detected with the engine. The car is now running perfectly at a cost of $480. How can Thompson tell me that I need a new engine at a cost of > $20K only to be told by another dealer that the computer system required an update for $480, confirming what the first independent service center diagnosed? Unfortunately, I will never again take my car for service nor buy from this organization. More
by Mike
Employees Worked With
Matt T
July 01, 2019
Super service Laura was my service advisor. Courtesy attentive timely updates. I was called and told the M3 repair was completed as promised. Another issue did caus Laura was my service advisor. Courtesy attentive timely updates. I was called and told the M3 repair was completed as promised. Another issue did cause a concern and options were given as to what direction I could go, wait and see, replacement of suspect part or upgrade to something else. I went with the upgrade as I was considering it anyway. Picked up the car problem occurred quickly, returned the car. Problem was investigated and found resolved and car was ready. I am completely satisfied 6 stars out of 5 More
by ERIC.T
Employees Worked With
Laura Zimmerman
June 30, 2019
I went in for service The service was good and I would return again for service. I would also visit Thompson again to make a new purchase or service needs The service was good and I would return again for service. I would also visit Thompson again to make a new purchase or service needs More
by Babyboy212
Employees Worked With
Steve Borghi
June 30, 2019
Great sales and service. This is my second lease with Thompson. Great service in sales and service brought me back. I went back a couple times to find the right vehicle and Ro This is my second lease with Thompson. Great service in sales and service brought me back. I went back a couple times to find the right vehicle and Rob Ridgway was excellent. He is patient and works to find the right vehicle for you. Tom Lalicata was also great with communication and tech questions. Lease end return was smooth also. I live almost 30 miles from the dealer and they bring the loaner to me while my vehicle is serviced. Hard to beat the service I’ve gotten over the last 3 years More
by BMWmsport4
Employees Worked With
Tom Lalicata, Rob Ridgway
June 30, 2019
Saturday help I stopped by to make an appointment for the following weekday because of a concern I had about how the car was handling after my service of 2 weeks pr I stopped by to make an appointment for the following weekday because of a concern I had about how the car was handling after my service of 2 weeks prior. Rather than making an appointment for the next week day, they took care of my car that very day.....a Saturday no less! My concern was handled that same day! Excellent, friendly service! Thanks so very much to Matt Turnbull, Robin Revere, and the young man who checked out my car and fixed it perfectly, Jared! More
by RHOCM
Employees Worked With
Matt Turnbull
June 29, 2019
Bullied at Thompson Rob misled me regarding a sale and turned quickly from friend and family man (his daughter plays hockey, he wants you to know) into bully quickly. Ple Rob misled me regarding a sale and turned quickly from friend and family man (his daughter plays hockey, he wants you to know) into bully quickly. Please avoid consulting with Rob regarding your purchase. More
by carsally365
Employees Worked With
Rob Ridgway
June 28, 2019
Great service Flexible scheduling, great customer service, also love the shuttle service if you wait for service. Proactive in telling what may be needed in the ne Flexible scheduling, great customer service, also love the shuttle service if you wait for service. Proactive in telling what may be needed in the next 3-6 months. More
by TMBOYD2
Employees Worked With
Unsure if there names
June 28, 2019
Good selection of used cars Went to this dealership to look at a specific car but it had been sold before I got there. There were several other cars to chose from which met my re Went to this dealership to look at a specific car but it had been sold before I got there. There were several other cars to chose from which met my requirements. I feel like I got a very good deal. More
by DIBABY53
Employees Worked With
Ryan Gordon, Michael Massa
June 27, 2019
Done right with style The dealership is very comfortable an accommodating for customers waiting for their vehicle to be serviced. I appreciated staff and their service. I w The dealership is very comfortable an accommodating for customers waiting for their vehicle to be serviced. I appreciated staff and their service. I will definitely bring my car here again. More
by LLAYER10
Employees Worked With
Dennis Bridges, David Fagan, Michael Massa
