BMW of Doylestown A Thompson Dealership

Always outstanding service After 19 years of BMW ownership, I continue to have the utmost confidence in the Thompson BMW service department. I cannot remember an incidence of e After 19 years of BMW ownership, I continue to have the utmost confidence in the Thompson BMW service department. I cannot remember an incidence of even average maintenance or repair work or having to return a vehicle due to a problem not being properly addressed.the first time. I am not sure how a dealership could improve on that record. More

Positive Experience My experience started online with Mike and Tom and then ended with Ryan Gordon in the dealership. All listened well and provided great service. I kn My experience started online with Mike and Tom and then ended with Ryan Gordon in the dealership. All listened well and provided great service. I knew what I wanted and they helped me get it. More

Thank you. We were overall satisfied with the service. We had a question about the cost of fixing one of the fog lights that was displaced (otherwise working fi We were overall satisfied with the service. We had a question about the cost of fixing one of the fog lights that was displaced (otherwise working fine but we were told it wouldn't pass the inspections). The service manager reached out to me and explained. Was able to give some discount. Also we are missing the inspection results. If someone can send us a copy would be greatly appreciated. More

Good service Matt was very helpful and the car was fixed and ready earlier than expected after some initial confusion on the part that needed to be ordered...loane Matt was very helpful and the car was fixed and ready earlier than expected after some initial confusion on the part that needed to be ordered...loaner car helped with the delay More

Saturday emergency Treated very professionally and with courtesy. My car was repaired in a timely manner as promised. I had never been there before and live outside the Treated very professionally and with courtesy. My car was repaired in a timely manner as promised. I had never been there before and live outside the area. Great dealership More

BEST Experience Ever - It gets better after each Visit I just had the BEST experience ever with Norman Marrazzo at Thomson BMW and I want to brag about it. I previously purchased a 2009 BMW X5 CPO from Da I just had the BEST experience ever with Norman Marrazzo at Thomson BMW and I want to brag about it. I previously purchased a 2009 BMW X5 CPO from David Dembrosky here in 2014 (traded in a 2005 BMW X3) and was really pleased with his service and attention to my needs, which continued with seasonal communications and birthday wishes over the past several years. Even though I'm 90 minutes away and have a BMW Dealership only 5 minutes from my house, coming to Doylestown was well worth the drive. This brings me to August 2019 as I was looking to now purchase a new 2019 BMW X5. David is now a manager and connected me with Norman Marrazzo when I came to see the availability. I wanted more specs in my new vehicle than what was available, so Norm searched the database and located a vehicle in New Hampshire that seemed to fit my needs. The same day he notified me that he was able to acquire the vehicle to have it brought to PA, I found out that 2020's were now out and found one in the Chicago area that I liked even more. Norm stopped the presses and immediately reached out to the other dealership in hopes of acquiring the new vehicle for me. Sadly, after several attempts by Norm and his manager to reach out to the dealership over a 2 week period for acquisition of the vehicle, the dealership never responded. Because of Norm's fervent and pleasing nature, he immediately reacted to my displeasure and suggested ordering a new vehicle direct from the manufacturer so that I could spec it exactly as I wanted (my dream car). Without hesitation, I came in and met with Norm who walked me through the process of choosing every color, feature and package that I wanted. The order was placed and throughout the 3+ week process of waiting, Norm kept me informed as to the progress of the build. And then just like Norm said, my beautiful, dream vehicle was delivered to me. I picked up my brand new 2020 BMW X5 yesterday and in-person, the vehicle looks so much more sporty and elegant than the photos on the website. Norm was quite knowledgeable and patient throughout the entire process and even stepped in with the BMW Genius to make sure I knew how to work all of the new fancy technology. Thank you Norman Marrazzo and Thompson BMW for making my dream come true. I absolutely love my new BMW X5 and you can best believe when it's time to upgrade again, I'll be making the trek to Doylestown to find Norm for my next BMW adventure. More

My 5 year experience with Thompson on my X-1 My x-1 has five years and 170k miles. Repair and service cost till now is low and I keep it in next year. Service is very professional and custom frie My x-1 has five years and 170k miles. Repair and service cost till now is low and I keep it in next year. Service is very professional and custom friendly. More

My service experience From start to finish, the Thompson experience was completed in a word, professional. From start to finish, everyone I encountered was excellent. I w From start to finish, the Thompson experience was completed in a word, professional. From start to finish, everyone I encountered was excellent. I would like to particularly give my service advisor Matt a special mention due to our interaction. Getting service done on a vehicle is usually a hassle. With Matt and everyone at Thompson, is was top notch. More