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BMW of Doylestown A Thompson Dealership
Doylestown, PA
1,184 Reviews
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November 04, 2019
Was satisfied but did not like the Pool of oil On the floor I have dropped my car off a few times I have never got t BMW Not too happy with the The car I'm used to an SUV and not comfortable small sedan I have dropped my car off a few times I have never got t BMW Not too happy with the The car I'm used to an SUV and not comfortable small sedan More
by Fsabeach
Verified CustomerEmployees Worked With
Ryan Gordon
November 04, 2019
Always an issue with concierge service This is the 3rd time I had an issue with my concierge service. Had no issue booking it however when the day came they never showed up. I had to call a This is the 3rd time I had an issue with my concierge service. Had no issue booking it however when the day came they never showed up. I had to call and then would have a million excuses why they couldn’t make it and also why I wouldn’t get a bmw but a lower class car to use. More
by SAMANTHAFORDYCE
Employees Worked With
Marty Sholly bought 2 cars from
November 03, 2019
Service Needed navigation update, Ordered the update tried to install as instructed but was unable to. Stopped in to service and they got me in and in just 2 Needed navigation update, Ordered the update tried to install as instructed but was unable to. Stopped in to service and they got me in and in just 2 hours was able to do the update. More
by MrMike
Employees Worked With
Dennis Bridges
November 02, 2019
EXCELLENT - ALWAYS IS! CONFIDENT THE DEALERSHIP WORKS FOR THE BEST INTEREST OF IT CLIENTS! STAFF IS WARM AND FRIENDLY...AND AS A BONUS..VEHICLE COMES BACK CLEAN AND SHINY! CONFIDENT THE DEALERSHIP WORKS FOR THE BEST INTEREST OF IT CLIENTS! STAFF IS WARM AND FRIENDLY...AND AS A BONUS..VEHICLE COMES BACK CLEAN AND SHINY! More
by MIMZT
Employees Worked With
Rob Ridgway, Kerrie Greene
November 01, 2019
Review Denis was extremely helpful considerate & pleasant We didn’t have pressure from anyone All in all it was a good experience made very easy by Dennis th Denis was extremely helpful considerate & pleasant We didn’t have pressure from anyone All in all it was a good experience made very easy by Dennis thanks More
by JCARTER210
Employees Worked With
Dennis Bridges, David Dembrosky
November 01, 2019
Incompetent I can't say that I was ever blown away by Thompson's service, but this last time just ensured that I would never go back there. The reason for the vis I can't say that I was ever blown away by Thompson's service, but this last time just ensured that I would never go back there. The reason for the visit was a recall. The trouble began when I dropped off the car - we don't have the parts in stock. Well, didn't you know I would be coming for the recall - which I stated when I made the appointment? Errr...I guess not. Then, more than a week later, I receive a note that the car was ready to be picked up. Quickly got a call that it wasn't. I went to pick it up the next day - check engine light was on. Leave it there for another weekend. They can't do anything on Saturday because the employees who know how to do anything more than an oil change or tires are not working. Then they supposedly look over it all day Monday and when I pick it up, I don't even get home and I get a refill coolant message on the dash. I didn't think much of it, but then when I get home I see a trail of coolant down my driveway and a geyser of coolant under the hood!!! I insist on a tow truck (which they didn't even offer right away) and then it takes another day - no call. At the end of the day I leave a message for the manager who doesn't bother to answer, but finally, my service advisor called that the tech forgot to connect a hose clip for the coolant. Now...seriously??? If I cannot be sure that anyone checks the car before I pick it up - not once - but twice, then how could I ever trust them to do proper work on my car again. I know for me it is the closest dealership, but unless you don't care if they do shoddy service, I would rather drive farther to someone who actually cares to do a good job. These people are the pinnacle of incompetence. And on top of all, they don't even care. Sorry for the long essay, but this is really not a place to service your car and this example was not the first time, but I would need a lot more space to tell those stories. More
by rudileuschner
Employees Worked With
Matt
October 31, 2019
Relaxed no pressure Helpful relaxed no unnecessary repairs Was my first visit after a high pressure commission driven dealer. Happy for the change. Well run operation own Helpful relaxed no unnecessary repairs Was my first visit after a high pressure commission driven dealer. Happy for the change. Well run operation ownership must be good More
by S
Employees Worked With
Raul Jimenez
October 31, 2019
Great Experience My wife and I went to the dealership to look for a new car. We got in touch with Brian Gordon, who served us well in the past. After explaining our w My wife and I went to the dealership to look for a new car. We got in touch with Brian Gordon, who served us well in the past. After explaining our wishlist and narrowing in on our selection we settled on a car which was obtained from another dealership. The pricing was excellent and Brian handled everything to our satisfaction. I appreciated the teamwork of all involved, we love the car! More
by Satisfied Customer
Employees Worked With
Ryan Gordon
October 31, 2019
Everything went great. Awesome dealership Everything was very simple, clear and to the point. All the details were explained and we were treated very well. I would have no Awesome dealership Everything was very simple, clear and to the point. All the details were explained and we were treated very well. I would have no hesitation to refer anyone to this dealership. More
by Jslusser
Employees Worked With
Dennis Bridges
October 31, 2019
An efficient enjoyable process We worked with Dennis Bridges, who was very personable and helpful. Made the process pain free. We traded in an older BMW,, John in the service depart We worked with Dennis Bridges, who was very personable and helpful. Made the process pain free. We traded in an older BMW,, John in the service department has taken very good care of us and the previous vehicle. Professional all around. More
by Bob
Employees Worked With
Dennis Bridges
