BMW of Doylestown A Thompson Dealership

Customer Service Orientation The entire experience is positive at Thompson BMW. Loaners readily available in a pinch, excellent service and follow up and the quiet room is most ap The entire experience is positive at Thompson BMW. Loaners readily available in a pinch, excellent service and follow up and the quiet room is most appreciated. More

Kind, Responsive, Helpful Raul was extremely helpful during my interaction with the dealership. He supported me with all of the requests (there were many) that I had and follow Raul was extremely helpful during my interaction with the dealership. He supported me with all of the requests (there were many) that I had and followed up quickly and accurately. I greatly appreciate his ability to support me and his ability to clearly and effectively communicate. More

Purchase of BMW for our 16 year old son Thompson BMW made purchasing our son's 1st car a very pleasant experience . Between Dennis and the finance department they had all the paperwork in or Thompson BMW made purchasing our son's 1st car a very pleasant experience . Between Dennis and the finance department they had all the paperwork in order which made for a very quick transaction. Our son loves his new BMW. Thank you for helping us find the perfect 1st car for our son More

Good service but they took my key chain Took a bit longer than expected but good quality. Only issue was they took my keychain. After I realized later in the day, they asked me to come bac Took a bit longer than expected but good quality. Only issue was they took my keychain. After I realized later in the day, they asked me to come back and pick one up, as opposed to sending. More

Helpful, courteous! My service advisor is Gwen Davis, she is xxxxxx awesome, if there is a problem she helps to get it resolved, she is an incredible asset! I'm in my 4t My service advisor is Gwen Davis, she is xxxxxx awesome, if there is a problem she helps to get it resolved, she is an incredible asset! I'm in my 4th BMW from Thompson BMW , I wouldn't think of going anywhere else! More

John McFonald John is an excellent customer service professional. He is helpful, comprehensive and highly competent in addressing my questions and concerns. He is t John is an excellent customer service professional. He is helpful, comprehensive and highly competent in addressing my questions and concerns. He is the main reason I continue to service my vehicle there. More

Great service Dealership carefully reviews service needs with you, included a video. Determines price in advance of work, and comes in at the number. Service rep Jo Dealership carefully reviews service needs with you, included a video. Determines price in advance of work, and comes in at the number. Service rep John is knowledgeable, and I trust him. More

Fully satisfied Thompson helped me with work related to protection plan and a couple of other routine maintenance items. They provided good service completed all work Thompson helped me with work related to protection plan and a couple of other routine maintenance items. They provided good service completed all work and provided me with a complimentary loaner. More

State inspection Everything went very smoothly. Will definitely return for future appointments. Shuttle driver arrived on time and is very pleasant. Customer service Everything went very smoothly. Will definitely return for future appointments. Shuttle driver arrived on time and is very pleasant. Customer service team is very friendly. More

Premier Customer Experience!!!! Rob was a great person to deal with during this sale. He was very knowledge and did exactly as he stated. There were no surprises thru out the whole Rob was a great person to deal with during this sale. He was very knowledge and did exactly as he stated. There were no surprises thru out the whole process. Not only did he help me buy the car but he also did a great job following up on everything as well. Very pleased and surprise. I live 200miles away but it was well worth the drive not only for the car but also for the experience. Everybody at the dealer was great. Highly recommend this dealer because of people like Roger and the rest of the staff. I will definitely reach out to Rob when the time comes to buy another car. Still amazes at the service let alone the awesome deal on the car!! Thank you Rob and Thompson BMW STAFF!!! More