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BMW of Doylestown A Thompson Dealership
Doylestown, PA
1,184 Reviews
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December 13, 2019
Professional, knowledgeable and personalized service. Various Thompson Associates collaborated seamlessly to build the fair deal. Specifically, Rob, Troy and Dennis cooperated to educate me to my level of Various Thompson Associates collaborated seamlessly to build the fair deal. Specifically, Rob, Troy and Dennis cooperated to educate me to my level of comfort and trust. Dennis should be congratulated for his excellent Team—though the safety and quality of BMW sold Me on the product, Rob and Troy sold me on Thompson’s. In fact, when discovered after the papers sign that my USAA incentive inadvertently left off, they committed to correcting by check—very honest, very classy. I am buying another vehicle soon and will do so at Thompson’s. Thank you for a good experience—very appreciated. More
by normanlafrance
Verified CustomerEmployees Worked With
Rob Ridgeway, Troy Stevenson, Dennis (General Sales Manager) and Xiomara Sanchez (internet)
December 12, 2019
Excellent Service Denise Rossi was very good at helping me with the choice of my BMW X1 vehicle. She took the time to show me the different types of X1's and I got to Denise Rossi was very good at helping me with the choice of my BMW X1 vehicle. She took the time to show me the different types of X1's and I got to test drive the different vehicles too. I highly recommend Thompson as a dealership for anyone looking for a car. More
by knezic
Employees Worked With
Denise Rossi
December 12, 2019
Over priced parts The parts are way over priced, I saw the same original parts available for $200 to $300 less than what the dealer charges. I also got charged for a lo The parts are way over priced, I saw the same original parts available for $200 to $300 less than what the dealer charges. I also got charged for a loaner car with a creative accounting practice that they use. More
by Parry
Employees Worked With
Andy
December 12, 2019
Great salesforce The team at Thompson BMW made the car buying experience so effortless we ended up buying two new cars instead of one! A big thanks to Alex Simpson who The team at Thompson BMW made the car buying experience so effortless we ended up buying two new cars instead of one! A big thanks to Alex Simpson who really sold us on buying BMW. More
by jmtierney3rd
Employees Worked With
Alex Simpson
December 11, 2019
perfect It sounds crazy but a runner on the garage floor wrapped itself around the inside of the wheel when backing out of the garage!!( from the time that I It sounds crazy but a runner on the garage floor wrapped itself around the inside of the wheel when backing out of the garage!!( from the time that I called BMW service the reps were professional and personable. They had a flat bed truck come to the house at 7 pm take the car to Thompson BMW. The driver was great. He dropped off a loaner car. It took a few days to fix the brake because it was over thanksgiving weekend. Picked it up on the following Tuesday. Wonderful service. 😊 More
by MASSAGLIAI
Employees Worked With
Matt Turnbull
December 09, 2019
Great service and trustworthy My experience was amazing. I can trust Thompson BMW to do great work that I actually need. The only negative is that you are expensive. My experience was amazing. I can trust Thompson BMW to do great work that I actually need. The only negative is that you are expensive. More
by josephmarthaler
Employees Worked With
Matt
December 09, 2019
Great sales experience I had a wonderful sales experience with Thompson BMW. Dennis was great and worked hard to earn my business. He went out of his way to make sure I was I had a wonderful sales experience with Thompson BMW. Dennis was great and worked hard to earn my business. He went out of his way to make sure I was delighted with my purchase. I have purchased a number of cars lately and this was the best sales experience I've had. I highly recommend Dennis to anyone looking for a new or used BMW. More
by CHARLIERR
Employees Worked With
Dennis Bridges, David Dembrosky
December 09, 2019
Great to work with Dennis Bridges is great to work with. I highly recommend buying a car from him. He listened to what I was looking for and helped me get the car that m Dennis Bridges is great to work with. I highly recommend buying a car from him. He listened to what I was looking for and helped me get the car that met all my needs: performance, price point and convenience features. More
by Troxelmj
Employees Worked With
Dennis Bridges
December 08, 2019
Quick successful Matt was great needed part He got it in 3 days and had me and fixed thing suggested other things that needed doing and it was all accomplished in an h Matt was great needed part He got it in 3 days and had me and fixed thing suggested other things that needed doing and it was all accomplished in an hr including was and vacuum More
by LIGATURE70
Employees Worked With
Matt
December 08, 2019
BMW airbag recall also asked for visual inspection of my car I originally called to find out about my recall b/c I bought the car privately and the person I bought it from changed the steering wheel from what wa I originally called to find out about my recall b/c I bought the car privately and the person I bought it from changed the steering wheel from what was originally in the car I told this to the person I spoke to, too see if there would be a issue and I was told that they might not be able to do it b/c it wasn’t the original steering wheel for the car. So I called again at a later date to make an appointment to have the recall done also asked about a visual inspection of my car b/c my inspection is out in March 2020. I know BMW’s aren’t cheap to fix so I could figure out what kind of money I’m gonna need and/or parts I’m gonna need to replace so I can fix what I can before inspection. When I got to Tompson BMW for my appointment i parked my car up and as I was walking to go in I was told I couldn’t park my car there and had to pull up in the valet line so i went back to my car and pulled into the valet line and went inside. When I got to the customer service desk I told them what the car was there for a recall and visual inspection. They asked if I wanted my car washed and detailed while I was there I told them no. I waited for probably a hour and a half to 2 hours. The recall was taken care of or at least to my knowledge b/c I was told it was one side airbag was replaced and not any of the others and when I asked for my inspection print out I was given an excuse that all the lifts were being used and that they couldn’t do the visual inspection. The vibe I got from it was b/c they were doing free work that they didn’t do it b/c they weren’t making any money from me that day. I got to my car and they washed my car and detailed it when I didn’t want that done now I’m not gonna complain about it but at the same time I am b/c of principle I told them I didn’t want it done and they did it anyway. What would happen had it been they found something wrong and I told them no it’s ok I’ll fix it and they do it anyway that’s the principle I’m getting at. My driver window was not working properly already before going there for service and someone who was in my car moved the window. I know this b/c my window is now not closed properly or completely and now I have to deal with a constant buffeting and the sound of wind whistling while driving b/c it wasn’t put back properly to the way I had it before I took it in for service. The whole time of being there I felt unwelcome and like my business wasn’t wanted there like I was beneath everyone that worked there. While waiting for my car I went over to the little shop of BMW items that they had for sale and I felt watched like they thought I was gonna steal something. I don’t remember names so I’m just randomly selecting employees b/c it’s required for me to select employees in order for me to submit my review. This reflects on the whole place and not just one person b/c like I said I can’t recall names and I don’t care to recall the names b/c of my experience there. I will not be returning to Tompson and won’t be recommending them to anyone. More
by Mcj41187
Employees Worked With
Jayne Carbonetta, Ryan Gordon, Raul Jimenez, Steve Borghi, Dennis Bridges, David Dembrosky, Norm Marrazzo, David Fagan, Kerrie Greene, Levi Chapla
