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BMW of Doylestown A Thompson Dealership
Doylestown, PA
1,184 Reviews
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May 06, 2020
Great service department. Despite this pandemic, everyone went out their way to accommodate me and help with my issue. I appreciate those who assisted me with picking the correct service options. went out their way to accommodate me and help with my issue. I appreciate those who assisted me with picking the correct service options. More
by OLIN.HONORE
Verified CustomerEmployees Worked With
Steve Borghi, Rob Ridgway
May 05, 2020
Winter/Summer Tire Change The tire pressure was not set correctly (to factory recommendations) AND the Tire Pressure Warning system was not reset causing me to get a TIRE DEFEC The tire pressure was not set correctly (to factory recommendations) AND the Tire Pressure Warning system was not reset causing me to get a TIRE DEFECT warning shortly after leaving the dealership. I had to re-inflate the tires (correctly) and reset the warning system. Not a big deal, but after paying nearly $100 to have this done, it is disappointing. This is NOT the kind of service that I am used to receiving. I have been a long-time Thompson customer (since 1988) and have purchased 10 vehicles and have noticed a marked change in the quality of the service. Let's hope that this trend is short lived. More
by PAUL_RUO
Employees Worked With
Don't recall the name(s)
May 05, 2020
Everyone is very nice there I was surprised how quickly they scheduled my appointment and how safe I felt when I went in to take my car in and to take my car back they scheduled my appointment and how safe I felt when I went in to take my car in and to take my car back More
by DEBBYDELP
Employees Worked With
Kerrie Greene
May 02, 2020
I was as usual greeted with courtesy and respect. This was my 3rd tire disaster in 6 months. I waited this time, (in the past I have been given a loaner. I was pleased to find out that my tire was on war was my 3rd tire disaster in 6 months. I waited this time, (in the past I have been given a loaner. I was pleased to find out that my tire was on warranty still. That bit of news-MADE MY DAY!!! I will never take my car elsewhere, courtesy, explaining what was needed. No frills. No frills. Just fact. Thank You. Thompson BMW More
by HELENAJANSSON1017
Employees Worked With
Rob Ridgway
April 30, 2020
easy in/out with friendly staff and service crews. b/c of Covid, limited times and patrons which was reassuring to me. and they were not the dealership that delivered my vehicle in 2019. Covid, limited times and patrons which was reassuring to me. and they were not the dealership that delivered my vehicle in 2019. More
by tpanotch
Employees Worked With
service advisors
April 29, 2020
I recently had my car serviced and inspected at Thompson. The staff is always courteous and respectful. I waited for my car in the customer lounge which was very comfortable. I was the only person there due The staff is always courteous and respectful. I waited for my car in the customer lounge which was very comfortable. I was the only person there due to the social distancing going on at this time. The dealership seems to be adhering to the precautions due to the coronavirus pandemic. More
by ANNT922
Employees Worked With
Gwen Davis
April 29, 2020
I have a 2000 323ci which I’m the original owner. A valet driver said it drove better than the $110,000 M6 he recently drove. I love the color an orangey red and the way it drives and looks. The trunk carpet driver said it drove better than the $110,000 M6 he recently drove. I love the color an orangey red and the way it drives and looks. The trunk carpet was wet. I took it in to Thompson BMW, Doylestown PA, told me the whole interior had to be replaced. That would have forced me to buy a new car. I took it to my local convertible top business, who in 5 minutes discovered that one of the drains beneath the top had to be blown out and they couldn’t do that. He recommended I take it to the dealer. The dealer was eventually able to blow out the drain and save my car. I love BMWs, but hate Thompson’s service department. More
by JERRYHANDLOFF
Employees Worked With
Shaheed Sanders
April 28, 2020
I brought my car in for a specific issue but my service tech went above and beyond. He checked my cars service history and found there were a few maintenance items that they would take care of as well at n tech went above and beyond. He checked my cars service history and found there were a few maintenance items that they would take care of as well at no additional cost. Then, the loaner valet approached me to let me know that he didn’t think the car he pulled for me was going to be big enough for me and my car seats so he proceeded to run out in the rain to bring me a bigger SUV. I appreciate all of this because everyone at Thompson was proactive and you don’t receive this level of service very often these days! More
by KIMBERLY.JOBSON
Employees Worked With
Service
April 28, 2020
Service on my BMW 328 Very friendly and professional. Have used them before and was always satisfied. Thank you for such a great job! Fixed my tire rim quickly. Only slight Very friendly and professional. Have used them before and was always satisfied. Thank you for such a great job! Fixed my tire rim quickly. Only slight complaint is that it was very expensive. More
by Bettioconn
Employees Worked With
Did not remember names of employees I worked with
