BMW of Doylestown A Thompson Dealership

Thompson BMW is the best! Steve Deihl is excellent. He listens and doesn't try to sell you some thing you don't want. I probably called him every week to get a status update on my car and he never sound listens and doesn't try to sell you some thing you don't want. I probably called him every week to get a status update on my car and he never sounded like I was bothering him. If I left a message he always called back (even after the sale). When I wasn't sure about the SMG option, he let me take an M3 for a test drive (I was buying a 325i) to help me decide and then let me drive a 325Ci that arrived before mine, just to be sure. I could go on, but I'll just say that I highly recommend Thompson and Steve Deihl is excellent. More

Overall, my experience at Thompson is good, but I have a few points to highlight.<br><br>1. Wayne is an idiot. Does not know how to deal with customers, has no clue about cars and cannot explain work done few points to highlight.<br><br>1. Wayne is an idiot. Does not know how to deal with customers, has no clue about cars and cannot explain work done on car at all.<br> <br>2. Mark and Joe are good reliable service reps. They know their stuff and are straightforward.<br><br>3. The way that Thompson's assigns service loaners sucks! Two weeks ahead, they say that I have a car, but by the time my appointment comes, they have NO cars for me to use. I have still gotten service loaners, but no without a lot of hassle.<br><br>4. The computer system will assign you to a random service rep according to your last name. If you haven't called in a while, they will reassign you to your original service rep. For me, this was Wayne, and I called the service manager asking to reassign me to Joe. More

After having serious issues with Princeton BMW, I moved to Thompson. First service writer was good, but left. When i had a leftover problem from Princeton catch up with me, I was moved to Wayne. HORRIBL to Thompson. First service writer was good, but left. When i had a leftover problem from Princeton catch up with me, I was moved to Wayne. HORRIBLE SERVICE EMPLOYEE. Does not understand anything about the job, always was clueless about your car, did not return phone calls, did not get car completed as promised, and did not call to authorize work. <br><br>Mark and Joe (dealt with both) have been great. Dealt primarily with Mark, and since changing over to him, service has be great. Has been helpful getting previous unsolved issues fixed, and has helped me realize that not all BMW service is bad. Will hope it continues in this direction... More

This situation is still taking place, and has not yet been resolved.<br><br>My 99 Certified Pre-Owned m3 has developed a transmission problem. It has 55k miles on it, and was purchased with a Certified P been resolved.<br><br>My 99 Certified Pre-Owned m3 has developed a transmission problem. It has 55k miles on it, and was purchased with a Certified Pre-Owned warranty. Yesterday, I took the car to Thompson BMW in Doylestown, PA. I recently moved to PA, and it is my first experience with this dealer. I'm curious to get some other opinions on my experience, before I type everything up. Here are a few paraphrased conversations I've had with "Wayne", the service advisor dealing with my car. None of the points made below have been exaggerated in any way. <br><br><br>First call, after I dropped off the car: <br><br>them: just to let you know, we're going to have to spend some money to work on this car. <br>me: no, it is certified pre-owned. <br>them: what do you know about the car? <br>me: what do you want to know? <br>them: the tranmission has been out of the car. <br>me: not to the best of my knowledge. <br>them: did you buy the car new? <br>me: no, it is certified pre-owned. <br>them: well it's a little "tricked out" (ed note. the car has H&R Race/Bilsteins/JTD RSMs/Borbet Wheels/Ellipsoids/Aftermarket Brakes) <br>me: okay, the trans has not been modified. <br>them: did you buy it from a bmw dealer? <br>me: it is CERTIFIED PRE OWNED. <br>them: we'll call you tomorrow <br><br>I was astounded by this conversation. Either he does not understand what CPO means, or he was strongly implying that the car is not actually CPO. More