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BMW of Doylestown A Thompson Dealership
Doylestown, PA
1,184 Reviews
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November 27, 2018
European Delivery Preparing for European Delivery is time consuming and tedious but we had a great time in Germany and I would definitely recommend it. Guidance throug Preparing for European Delivery is time consuming and tedious but we had a great time in Germany and I would definitely recommend it. Guidance through the process could have been stronger and there was too much miscommunication including a trip into the dealership that wasn't necessary. More
by Glenn
Verified CustomerEmployees Worked With
Raul Jimenez, Adam Dunlap
November 26, 2018
Purchase and Delivery of 2019 X3 Our salesman was very professional and demonstrated product knowledge. The delivery was well planned and all Thompson employees were prepared to handl Our salesman was very professional and demonstrated product knowledge. The delivery was well planned and all Thompson employees were prepared to handle the transaction efficiently. We also appreciated time spent by a technician with us as there are a lot of details to operating the vehicle. More
by DEEJIMH
Employees Worked With
John O’Toole, Dennis Bridges, Tony Lukanski
November 25, 2018
Great service from the performance team Matt and Laura did a great job helping me evaluate wheel/tire and suspension options for my X5. They were very knowledgeable about the options availab Matt and Laura did a great job helping me evaluate wheel/tire and suspension options for my X5. They were very knowledgeable about the options available and explained all of the pros and cons of each option. I’m very satisfied with service at Thompson and would recommend them. More
by RSCherry
Employees Worked With
Matt Bean, Laura Zimmerman
November 25, 2018
Returning customer I am returning customer. Smooth sales process and good service makes me want to come back. Even though I have another BMW dealership closer to me, I c I am returning customer. Smooth sales process and good service makes me want to come back. Even though I have another BMW dealership closer to me, I chose Thompson. More
by DORA
Employees Worked With
Tom Lalicata, Raul Jimenez, Adam Dunlap
November 25, 2018
Long time customer Service delayed days for parts. Car delivered with tree sap and acorns on convertible roof and trunk, not appropriate and certainly unsightly would a Service delayed days for parts. Car delivered with tree sap and acorns on convertible roof and trunk, not appropriate and certainly unsightly would appreciate car washed More
by CALAMITYJAYNE1965
Employees Worked With
Gwen
November 25, 2018
Not not understanding the importance of customer retention After purchasing my used car from Thompson BMW, I would call to bring in my Infiniti for service. The Thompson BMW Service team always seemed to be bo After purchasing my used car from Thompson BMW, I would call to bring in my Infiniti for service. The Thompson BMW Service team always seemed to be bother to give me an answer since it wasn’t a BMW or would quote me a ridiculous high price for services. This weekend my battery died and I knew it was replaced when I purchased my Infiniti a year ago. I called and spoke to a Service Advisor and asked if the battery could be cover (battery only), it would be prorate (I would pay the difference). I drove up to service department, I was told to replace the battery would be $260 , battery cost was $125 . After I decided that I would replace the battery myself . Was told by the advisor,Unless I allowed BMW service to replace the battery, thompson BMW Service would not get the prorated difference from interstate battery for me. I ordered the battery from BMW Service and waited for it and take it home and install the battery my self , later I would speak to my Salesman Dennis about the service team not willing to Prorate the battery w/o paying for service to replace the battery. I paid for the new battery and drove home and took out the interstate battery... it was the wrong battery! I purchased another battery and drove back to BMW again to return the wrong battery.I spent at least 4 hours waiting , driving back & forth to BMW and getting the correct Battery. I’ve had a great experience with the other Thompson dealerships with service. I was even appreciative when my car was still under warranty and I had a problem. I don’t understand why I can’t get treated better when I call for Service on my Infiniti and get a reasonable price for Service. More
by STAN
Employees Worked With
Susan?
November 24, 2018
Dennis is the best! Dennis made my car buying experience easy and stress free. He willingly allowed me to take out as many cars as I wanted and patiently dealt with my in Dennis made my car buying experience easy and stress free. He willingly allowed me to take out as many cars as I wanted and patiently dealt with my indecisiveness. He eagerly explained everything I needed to know in order to make my decision and helped me leave in my dream car. I would recommend Dennis without hesitation :) More
by Tub62866
Employees Worked With
Dennis Bridges
November 24, 2018
Purchase used X1 Jane was excellent as always !!! She really went out of her way to help us with getting us an SUV for our kids. This this the third automobil Jane was excellent as always !!! She really went out of her way to help us with getting us an SUV for our kids. This this the third automobile we have purchased with her. Always a pleasure. More
by RICCION
Employees Worked With
Jayne Carbonetta
November 24, 2018
Awesome service Matt, Laura and Mike T are always the best and make sure everything is taken care of properly. They are also extremely accommodating when it comes to Matt, Laura and Mike T are always the best and make sure everything is taken care of properly. They are also extremely accommodating when it comes to their customers needs. More
by BOUC12345
Employees Worked With
Matt B, Laura Z and Mike T
November 24, 2018
Great Service! Everyone I go to Thompson for service, I’m amazed at how professional and efficient they are. All necessary work is done properly and quickly. I am v Everyone I go to Thompson for service, I’m amazed at how professional and efficient they are. All necessary work is done properly and quickly. I am very pleased. More
by CHARLIERR
Employees Worked With
David Dembrosky
