BMW of Doylestown A Thompson Dealership

Mechanical work is great. Loaner program not so great. Avoid taking a loaner if you can. I had an appointment on Thursday for routine maintenance and state inspection. They didn’t touch my car until Monda Avoid taking a loaner if you can. I had an appointment on Thursday for routine maintenance and state inspection. They didn’t touch my car until Monday. I drive an X5 and was given a small coupe. I didn’t complain until I got a text at 3:25p on Monday to pick my car up before 8pm or I would be charged for the loaner. This was a challenge since I had to be somewhere an hour away from 6-10pm. It was inconvient but I rushed over to return the loaner. Next time I’ll go to Princeton NJ for maintenance and somewhere else for state inspection. More

Check tires I stopped by to have my tire pressure checked because my warning indicator said to get checked. Everyone was very friendly and professional. I even I stopped by to have my tire pressure checked because my warning indicator said to get checked. Everyone was very friendly and professional. I even got a free car wash. Thompson has the very best service!!! More

Service My vehicle lost power steering after encountering a canister containing chemicals in the middle of a road that was unavoidable. Thompson quickly disp My vehicle lost power steering after encountering a canister containing chemicals in the middle of a road that was unavoidable. Thompson quickly dispatched a tow and got it in for servicing. The technician clearly explained the damage and expedited the repairs in a timely manner. More

Fantastic customer service I am a long term client and service has never fallen off. I get the same treatment and support as when I purchased the car. I am a long term client and service has never fallen off. I get the same treatment and support as when I purchased the car. More

We had a great experience buying my first BMW! Great experience! Steve and the others were super nice and low pressure! Made the normal “stress” of car buying a very relaxed and pleasant experience Great experience! Steve and the others were super nice and low pressure! Made the normal “stress” of car buying a very relaxed and pleasant experience! More

First Dealership Experience We never thought buying a car from a dealer would be so much fun and fast. As soon as we met Dennis Bridges we knew we were in good hands. He asked We never thought buying a car from a dealer would be so much fun and fast. As soon as we met Dennis Bridges we knew we were in good hands. He asked questions, listened to what we were looking for and was able to quickly pin point a handful of vehicles for us. Within an hour we were test driving the vehicle we would end up buying! We couldn’t be happier! More

Excellent from Befinning to End! Thompson BMW really sets themselves apart from other dealerships. Their sales team were professional, courteous, knowledgeable and wemt above and beyo Thompson BMW really sets themselves apart from other dealerships. Their sales team were professional, courteous, knowledgeable and wemt above and beyond what I had expected to make my wife happy on her new X5. Their ability to listen to my hopes and concerns and then react, speaks volumes. Perfect example of what a car dealer experience should be like. They epitomize the old expression: “The way you feel about your customers is the way they feel about you.”. Well done and thank you! More

Communication We all hate when we are in the dark! Not here! I knew what was happening with my machine throughout the time it was in for service. Laura Zimmerman We all hate when we are in the dark! Not here! I knew what was happening with my machine throughout the time it was in for service. Laura Zimmerman is fantastic! More

BAD gas!! Thompson went out of their way to get my car from Raleigh brought to Doylestown due to bad gas. They gave me a loaner for the duration of the repair a Thompson went out of their way to get my car from Raleigh brought to Doylestown due to bad gas. They gave me a loaner for the duration of the repair and brought my poor car back to life! Andi the service manager was professional and very helpful!! More