BMW of Doylestown A Thompson Dealership

Experience Very positive experience. I had some extra personalized work done on the car requiring it to stay at the dealer a few more days. Without hesitation th Very positive experience. I had some extra personalized work done on the car requiring it to stay at the dealer a few more days. Without hesitation the dealer allowed the continued use of the loaner vehicle until the work was completed. More

Tires replacement They kept it simple and easy. It was a last minute appt as I had a tire blowout. Got me right in and a loaner. Someone hit me in the loaner the nex They kept it simple and easy. It was a last minute appt as I had a tire blowout. Got me right in and a loaner. Someone hit me in the loaner the next day and even that was handled with ease. More

Seamless and satisfying I called Thompson bmw in regards to a CPO 2016 M4. Dennis returned my call promptly and we set up a time to test drive. The car met all of my expectat I called Thompson bmw in regards to a CPO 2016 M4. Dennis returned my call promptly and we set up a time to test drive. The car met all of my expectations and I was ecstatic on the drive home. It’s a very well engineered machine. More

The best service They are friendly and tell y what y need not spend the money on stuff u don’t need for car service a price a little high They are friendly and tell y what y need not spend the money on stuff u don’t need for car service a price a little high More

First Service experience From start to end the level of professionalism from the Thompson team was unmatched. Made an appointment to install winter wheels, interior detail and From start to end the level of professionalism from the Thompson team was unmatched. Made an appointment to install winter wheels, interior detail and some recall maintenance. I pulled up to the front door of Service and was greeted by someone who welcomed me, the courtesy car they leant to me was a 2018 and it was beautiful. The interior detail they did was great and the car looked showroom ready! Everyone at the Thompson team is friendly and professional. More

Froendly and professional! I always have a good experience when dealing with Thompson BMW. From the valet service to speaking with your service manager, everything is professio I always have a good experience when dealing with Thompson BMW. From the valet service to speaking with your service manager, everything is professional and they keep you informed every step of the way! Truly have never had a bad experience here. More

Always exceptional I have been servicing my BMW’s for years at Thompson and it is always a first class experience. I will never go anywhere else. I have been servicing my BMW’s for years at Thompson and it is always a first class experience. I will never go anywhere else. More

4x BMW owner The check in and check out process were fine but the service took longer than expected and my customer service rep, Gwen, is just not a friendly perso The check in and check out process were fine but the service took longer than expected and my customer service rep, Gwen, is just not a friendly person and acts as if she is doing you a favor when calling with an update. After dealing with her multiple times and not having a good experience at all, I requested to switch account reps. I work in the retail industry and a bad personality in an account rep can very easily cost you the loss of a very loyal customer. Luckily, the young lady who I worked with in the check out process was very friendly and I asked her to take over my account. Because of her, I will continue to have my car serviced there. More

Great overall experience Dennis was very helpful in selecting cars for me and responding to my preferences. The car I selected way above my initial price point but overall I k Dennis was very helpful in selecting cars for me and responding to my preferences. The car I selected way above my initial price point but overall I know I got a quality, reliable car that will meet my needs for several years. More

The Dealer with a Difference When I first arrived Dennis Bridges welcomed me and took time to understand me as a person as well as what I was looking for. Soon after, we were out When I first arrived Dennis Bridges welcomed me and took time to understand me as a person as well as what I was looking for. Soon after, we were out for a demonstration and test drive where he really encouraged me to kick the tires and get comfortable with the vehicle. He also possessed a strong knowledge base and conveyed it in a way that ensured it would stick by demonstrating and letting me then take control of the experience myself. Nuances were no problem either as he quickly put me in touch with the next level of expertise within the building to ensure my questions were answered quickly. After we closed the deal, he patiently waited for me to sort out issues with my bank and then went out of his way to pick me up at the local train station when collecting my vehicle. Paperwork is paperwork but everyone seemed to help the process move along quickly and efficiently and again took the lead in resolving any issues that arose. Lots of quality freebies at wrap up was icing on the cake instead of apologizing for falling short which never happened. This is a dealership with a difference. It’s cultural here, imbedded in the fabric and not just for show. More