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62 Reviews of BMW of Devon - Service Center
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May 20, 2014
New Dealer/Bad Service I purchased my 2011 BMW from Devon Hill BMW, the prior owner, and had always had my car serviced there. I was very satisfied. Shortly after BMW of D I purchased my 2011 BMW from Devon Hill BMW, the prior owner, and had always had my car serviced there. I was very satisfied. Shortly after BMW of Devon took over, I had a serious electrical problem with my car: the various idiot lights came on and advised that I needed to stop driving immediately. However, the flaw corrected itself before I pulled over. When it happened again, I took the car in for servicing. Since they did not have a BMW loaner, they shuttled me down to a nearby Hertz rental shop where they gave me a filthy car that reeked of cigarettes. Later in the day, the dealership called to say that they could not find a problem but that I needed two new tires @ $800 each. When I picked up the car, it had not been washed. When I asked why the young man responded "It was supposed to rain today". A month or so later, the car started running very rough and the "service engine soon" light came on but then went off and the car seemed to be OK. When it happened a second time, the light stayed on so I called the dealership. They advised that they would try to get me in and service the car if I could leave it a day or two. I asked for a loaner and was told that they had no loaners available and that the earliest I could get an appointment with a loaner was approximately two weeks. Since I need my car for work, I declined their offer. I called BMW of the Main Line and they sent someone in a loaner to pick up my car at work, serviced and returned it the following day. This was the exact opposite of the service I received from BMW of Devon. You can imagine where I will buy my next car! My experience with BMW of Devon on two occasions was miserable. I will never go back there. Having purchased an expensive car, I expected reliability in service. BMW of Devon's service was not up to what I would expect from Hyundai or Toyota, let alone BMW. Needless to say, I will not return. More
by dfwillson
Employees Worked With
Various
February 26, 2014
I have been taking my 2003 BMW for service exclusively to Devon Hill for 10 years. Friendly team, tech/mechanics are great (approachable and they answer my frequent questions). Service has declined over th Devon Hill for 10 years. Friendly team, tech/mechanics are great (approachable and they answer my frequent questions). Service has declined over the last year or two--I used to get my car returned clean (particularly the inside) but recently that has not been the case. After my most recent visit (mid Feb 2014), the tan interior had numerous black hand smudges on it and there was a greasy pick/awl tool left on rear floor (to replace a fuel pump?). Repair prices are, at this point, brutal ---so much so, I am going to cross my fingers, and take my car to an independent mechanic. It's been a great relationship but it has the value equation is no longer there. More
by MJM14
Employees Worked With
Neil (Service Consultant)
