BMW of Devon - Service Center

ZERO STARS- I recently dropped off my garage-kept, near-mint condition BMW for a 20-year-old airbag recall (yes, a liability for 20 years, and was just recently notified of a recall). The next day, a near-mint condition BMW for a 20-year-old airbag recall (yes, a liability for 20 years, and was just recently notified of a recall). The next day, a tech drove it causing thousands of dollars in damage and ripping off the bumper. BMW assumed partial responsibility and repaired the bumper and light that was torn out, but left several scratches and scuffs without repair. The car is still significantly damaged and BMW is not accepting full responsibility. It is going on 3 weeks that I am without my car & it's sitting out in a lot waiting for repair! This car has not spent a night outside of a garage before this awful experience at BMW of Devon. I am expecting BMW to accept full responsibility and return my car as it was at drop off instead of rudely and falsely accusing the customer of lying! Hoping this review can change and they will do what is right and accept responsibility for the damage caused on the BMW lot by BMW staff! More

Great personal service. Easy to deal with. I only buy cars from a Sloane dealership. Always first class. Easy to deal with. I only buy cars from a Sloane dealership. Always first class. More

It wasn’t a very good experience for an oil change and a tire check. Service writer Jeff tried to talk me out of an issue that the technician had noticed and agreed that it was dry rot other three tires are tire check. Service writer Jeff tried to talk me out of an issue that the technician had noticed and agreed that it was dry rot other three tires are OK at this time . there was dry rot on right rear tire Hancock performance tire. 8000 miles. also noticed this morning oil on new driveway, tripping from the bottom of the x five. had to get under vehicle and wipe off the best that I could old oil was all over the bottom of the vehicle. also, technician had scratched the metal surround around the engine compartment, and also looked like he stood on the weatherstrip. have pictures to back everything up. and in the recording of the vehicle service, the technician stated that there was dry rot on the on that tire. not very happy with Devon BMW at this point. Newcomer to BMW I will follow up with this, not at the dealership. I love my new BMW, but I hate the service that it just went through. and I get to send it there again. or maybe they do this on purpose to get rid of service issues. chasing to other dealerships. Jeff sure did try to run me around. I’ve been in car business/hobby for over 40 years. I made a foolish move in trusting. terrible experience for a great car manufacturer. More

Dropped a Z4 off for service. Treated very well by Wanita the service rep. She kept me engaged with the process as I waited. Met with Max the mechanic about the problem and he was Treated very well by Wanita the service rep. She kept me engaged with the process as I waited. Met with Max the mechanic about the problem and he was very thorough and knowledgeable. They only wanted to perform necessary repairs and provide a loaner car while work was being done. Will definitely go back for service More

Service Department has been excellent with my services. I have never had a problem or any issues. They are Great I have never had a problem or any issues. They are Great More

Professional staff and beautiful remodel of the facility. Loaner vehicle available upon request, and communicated constantly with me through text. Truly exceptional experience and customer service. Loaner vehicle available upon request, and communicated constantly with me through text. Truly exceptional experience and customer service. More

Kerry and the entire dealership have been extremely responsive and have provided me regular status and answers to all my questions. responsive and have provided me regular status and answers to all my questions. More

Great service overall but Jewf Martin is excellent in handling all our concerns and questions over the years handling all our concerns and questions over the years More

Best dealership experience I have ever had. I don’t usually write reviews, but when I had to have work done on my 2002 E6, the service was impeccable from making the appt to picking up my car. I don’t usually write reviews, but when I had to have work done on my 2002 E6, the service was impeccable from making the appt to picking up my car. Everyone was very friendly, I got a loaner I4 2024 that was fun to drive. What especially stood out was the detailed video showing signs of wear on things like tires and brakes. Above & beyond, plus it shows they didn’t just do the bare minimum. Texts kept me up-to-date, and again, everyone was nice. Class-A service. More

Since my very first encounter with Devon BMW I have felt more like a part of the team than a customer working to handle the issues with my vehicle. more like a part of the team than a customer working to handle the issues with my vehicle. More