BMW of Devon

Great experience with Kerry. Low pressure sales, helped me find what I wanted and then kept me informed on regular basis as car was in transit to dealership on unknown timeline. Low pressure sales, helped me find what I wanted and then kept me informed on regular basis as car was in transit to dealership on unknown timeline. Dealership has been more than helpful with any questions I have had since picking up car a few weeks ago. More

Working with Kerry was a pleasure. He was honest, knowledgeable, and responsive throughout the whole process. One of the better car buying experiences I have ever had. He was honest, knowledgeable, and responsive throughout the whole process. One of the better car buying experiences I have ever had. More

Had a phenomenal experience purchasing a new BMW at Devon. Staff is incredibly responsive and helpful. Devon. Staff is incredibly responsive and helpful. More

Very helpful staff, especially the BMW genius. Very positive experience so far- only had the car for two weeks Very positive experience so far- only had the car for two weeks More

Eric was informative and gave we timely updates. He is considerate and engaging and help me easily solve an insurance card issue. He is considerate and engaging and help me easily solve an insurance card issue. More

Riz was very knowledgeable and engaging. It was a pleasure to come here for genius help. It was a pleasure to come here for genius help. More

Excellent experience working with Davante - friendly, attentive, and knowledgeable. I would recommend seeking him out as your sales advisor. attentive, and knowledgeable. I would recommend seeking him out as your sales advisor. More

Overall, I had a good experience. The used car I purchased was in good shape, and the salesman and staff were friendly and helpful. In particular - I had been searching for a car for The used car I purchased was in good shape, and the salesman and staff were friendly and helpful. In particular - I had been searching for a car for months and Jamie, the Internet Sales Manager, did a nice job of communicating with me from time to time to see how my search was going. His interaction is what reminded me to re-check Devon's inventory which led me to find the car I ultimately bought. Here are some things that could have made my experience better: - After the salesman and I agreed on price, I had a long wait, over an hour (closer to two hours), to be seen by the finance guy to complete paperwork. I would have preferred to go home and come back since I live close by, and the delay was never properly explained to me. - There were a couple of little things I asked about regarding the vehicle, and I got some lip service but ultimately I don't feel like they cared since they were getting the sale (deep cleaning chrome spots on the window frame, full-screen Carplay coding, removing unnecessary front license holder). Even offering to put a BMW plate on the front until I could take care of it myself would have been a nice touch, but that did not happen. I don't understand why BMW won't allow Carplay to take the entire screen if desired - it should be a user option! - The original financial write-up had the wrong price of the car. It had been lowered on the website. At best, that's an in-house communication problem. So make sure you're paying the correct latest/lowest price that's advertised! The remaining gripes are general BMW issues: - For some reason, most used BMW cars I see for sale are either black, white, or gray. I don't understand why there aren't more colors for sale - are fleets only buying black/white/gray? Those are boring and black and white are hard to keep looking clean. - Shame on BMW for stopping manual transmission on its base 3&4 series. I MISS MY STICK SHIFT ALREADY! :-) - BMW run-flat tires are loud and too expensive to replace. Not a fan. I would far prefer a spare tire and jack hardware. More

I tried to get in touch with the Finance department but they’re not returning my phone calls. I am trying to cancel my Zurich Shield proctection coverage. they’re not returning my phone calls. I am trying to cancel my Zurich Shield proctection coverage. More

Kerry could not have been any better to deal with. He was very knowledgeable and helpful with the purchase. I would absolutely recommend and use him again. He was very knowledgeable and helpful with the purchase. I would absolutely recommend and use him again. More