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BMW of Des Moines
Urbandale, IA
263 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 263 reviews
May 02, 2020
Second to NONE! I brought my Mini Coop in for service and the customer service I experienced was second to none! Kiera in Service was exemplary! She worked with me an I brought my Mini Coop in for service and the customer service I experienced was second to none! Kiera in Service was exemplary! She worked with me and my warranty to get the best price and they were very thorough. I will recommend them to everyone! More
by J. Peterson
Employees Worked With
Kiera, Bradley Campfield
April 01, 2020
Exemplary Customer Service I bought a used Toyota Highlander from BMW. Jim Andrews was my salesman and went above and beyond, even though is was a used Toyota! While talking t I bought a used Toyota Highlander from BMW. Jim Andrews was my salesman and went above and beyond, even though is was a used Toyota! While talking to Jim, the store manager suggested I drive it home to see how I liked it! I ended up buying it that day. On my way home the dash board was making a rattling noise that I knew would drive my crazy. I sent Jim a message and he said "bring it in whenever you want and I'll get it fixed!" I've never bought a used car with not warranty that a dealer would fix in any way. I'll buy every car from here if I can!! More
by susanruggles06
Employees Worked With
Jim Andrews, Shawn Decker
March 12, 2020
Ira Booker is awesome. Great experience! I just bought a car at BMW Des Moines and had an AMAZING client advisor, Ira G. Booker, who was very professional, extremely knowledgeable and able to I just bought a car at BMW Des Moines and had an AMAZING client advisor, Ira G. Booker, who was very professional, extremely knowledgeable and able to get me a great deal. I didn't feel bombarded with high pressure sales' techniques, as he was genuine, not at all "pushy" and very centered, sweet and honest. Ask for Ira G. Booker if you are looking for a great advocate. The finance guys were also awesome and I am so glad for the overall experience!!! More
by beatriz dantzler
Employees Worked With
Ira Booker
March 08, 2020
Great first experience This was our first time buying a BMW. Ira was very knowledgeable and did a great job explaining all the features and answering our questions. Definite This was our first time buying a BMW. Ira was very knowledgeable and did a great job explaining all the features and answering our questions. Definitely won’t be our last BMW. More
by a.tetmeyer
Employees Worked With
Ira Booker
March 02, 2020
My experience at BMW of Des Moines was first class thanks to Ira Booker, my sales consultant. He was extremely friendly and knowledgeable during the process (first time BMW driver/owner). Highly recommend se to Ira Booker, my sales consultant. He was extremely friendly and knowledgeable during the process (first time BMW driver/owner). Highly recommend setting something up if you’re in the market. More
by Hunter W
Employees Worked With
Ira Booker
February 22, 2020
I have leased or purchased three different cars from BMW of Des Moines. I look forward to doing more business with them over the coming years. Ira Booker is the knowledgeable and accommodating salesperson of Des Moines. I look forward to doing more business with them over the coming years. Ira Booker is the knowledgeable and accommodating salesperson I've ever dealt with. And Kiera Harris, the service manager is terrific, too! More
by Hunter R. Clark
Employees Worked With
Kiera Harris, Ira Booker
February 10, 2020
People make the difference at this Dealership My experience was extremely positive. The front line salesperson, Ira Booker, was outstanding, knew his product, and was patient with me as I learned My experience was extremely positive. The front line salesperson, Ira Booker, was outstanding, knew his product, and was patient with me as I learned about all BMW machines have to offer. The sales managers Jim and Whey both are examples of excellence. Excellent communication skills helped us to find a balance to our deal where I feel like I received a fair deal and a new opportunity to experience BMW as a daily driver. Greg in the finance booth was well prepared, timely since we traveled from De Witt, Iowa for this purchase, and thorough. I would not only recommend this dealership to others, I plan on working with these professionals again with future vehicle needs. Thank you Ira for changing my perception on what it would be like to purchase a BMW. I'm excited to drive my 540i with XDrive!! More
by Klostermann
Employees Worked With
New car sales manager - Jim, Used car sales manager - Whey, and Finance officer - Greg, Ira Booker
February 03, 2020
Tremendous Excellence The title is saying it all. Purchased a car via email, text, and telephone in the course of 2 hours. Tyler V., Majid, and Scott S. provided Supe The title is saying it all. Purchased a car via email, text, and telephone in the course of 2 hours. Tyler V., Majid, and Scott S. provided Superior support and made the purchase a good deal. Could not have asked for better. This dealership has a quality inventory coupled with honesty and integrity. More
by JoeSlovo
Employees Worked With
Scott L., Tyler V., Majid, Tyler Van Weelden
January 30, 2020
Ira the Professional Ira Booker did a great job of working with me on my schedule not his. He listened and was attentive to what I was looking for. Other sales people were Ira Booker did a great job of working with me on my schedule not his. He listened and was attentive to what I was looking for. Other sales people were on their schedule, not mine. Ira is a true professional. More
by kerickson
Employees Worked With
Ira Booker
January 29, 2020
Courtesy & Excellence in service Excellent service from start to finish. Had an older model X3 needing inspection & possible service related to a small oil leak; work was provided fre Excellent service from start to finish. Had an older model X3 needing inspection & possible service related to a small oil leak; work was provided free-of-charge due to the BMW service guarantee. Thank you! More
by Fred
Employees Worked With
Kiera Harris
