Back

BMW of Des Moines

Urbandale, IA

4.5
263 Reviews

9631 Hickman Rd

Urbandale, IA

50322

Directions

Filter Reviews by Keyword

By Type

Showing 263 reviews

September 11, 2020

The staff is very personable. The customer service was top shelf! Ira Booker was very patient as he worked to find the right vehicle for us. Thank you again! More

by schesteen
Recommend Dealer
Yes
Employees Worked With
Ira Booker
Sep 15, 2020 -

BMW of Des Moines responded

Thank you for taking the time to leave us such a great review! We appreciate every hard-working member of our sales team, and we are thrilled to know Ira went above and beyond to help you find a vehicle that was right for you. If you have any additional comments and/or questions, please feel free to contact us directly! Sincerely, Tyler Van Weelden- General Sales Manager

September 10, 2020

I had the most fantastic experience from start to finish. I had been searching for a car for weeks and finally found exactly what I wanted. Carson was absolutely amazing!! He answered all of my questions and More

by Ashley V
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carson Thomas
Sep 15, 2020 -

BMW of Des Moines responded

Thank you so much for sharing your car shopping experience with us. We're happy to hear you were able to find what you were looking for, including fantastic customer service from Carson and the rest of the BMW of Des Moines team. Thank you for choosing us for your automotive needs and we look forward to working with you again in the future. Sincerely, Tyler Van Weelden- General Sales Manager

September 02, 2020

I have worked with Tony Kapsch for probably about 20 years and there is a reason why I keep coming back. Tony always goes above and beyond to make sure I am pleased with our deals and the follow-up ser More

by craigf
Customer Service
Recommend Dealer
Yes
Employees Worked With
Anthony Kapsch
Sep 06, 2020 -

BMW of Des Moines responded

We cannot thank you enough for your wonderful review of Lithia BMW of Des Moines and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, Tyler Van Weelden- General Sales Manager

Sep 06, 2020 -

craigf responded

Thanks Tyler. Appreciate all of your assistance over the years in service and now in sales as well.

August 28, 2020

Our car buying experience went so smooth with Dalton Matt. He went above and beyond and we love our new car. Definitely will be back. More

by Hragaller
Recommend Dealer
Yes
Employees Worked With
Dalton Matt
Aug 31, 2020 -

BMW of Des Moines responded

We're pleased to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future. Sincerely, Tyler Van Weelden- General Sales Manager

August 28, 2020

Ira G Booker of BMW DesMoines was anabsolute pleasure!! Ira G Booker of BMW DesMoines was an absolute pleasure!! He was knowledgeable, professional, and very personable! Shopping for a vehicle, Ira is y More

by thedoll54
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jay Lancaster, Ira Booker, Shawn Decker
Aug 31, 2020 -

BMW of Des Moines responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Sincerely, Tyler Van Weelden- General Sales Manager

August 26, 2020

We purchased a pre-owned BMW last week from Dalton at the dealership on Hickman Rd in Clive. Dalton was great to work with; knowledgeable about the two cars we were interested in purchasing and attentive to More

by Ginni
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dalton Matt
Aug 31, 2020 -

BMW of Des Moines responded

Thank you for leaving us this review, Ginni. We are very happy to hear that we could help get you set up with the perfect new car. If there is anything more we can do for you, please feel free to come back and see us anytime! Take care. Sincerely, Tyler Van Weelden- General Sales Manager

August 01, 2020

Tyler Vonnahme treats you like family Outstanding experience. I highly recommend Tyler Vonnahme. I saw an X5 Edrive pop up on the website and drove over from Nebraska to buy it before it e More

by Jeff_092
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Vonnahme
Aug 05, 2020 -

BMW of Des Moines responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Sincerely, Tyler Van Weelden- General Sales Manager

July 23, 2020

Awesome Experience Kudos to Ira Booker who helped us throughout the process. His attitude of working with us, the buyer, showed his passion and interest in the customer More

by PDA
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jay Lancaster, Finance Manager and Scott Long, General Manager, Ira Booker
Jul 28, 2020 -

BMW of Des Moines responded

Thank you for your review and business as a customer. It is our goal to provide every one of our customers with the kind of excellent service you described and we're glad we achieved that. Once again, we appreciate your business and hope you'll keep in touch for your future car needs. Sincerely, Tyler Van Weelden- General Sales Manager

July 08, 2020

great experience with Ira Booker Ira, met with my son to help him get his first car that he would pay for himself. Ira and the staff did a great job to get him an affordable option. More

by samv
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
finance manager, did a great job, Ira Booker
Jul 13, 2020 -

BMW of Des Moines responded

It is great to know that we were able to provide you and your son with a pleasant time purchasing your new car. If you ever have any automotive needs in the future, don't hesitate to contact us at any time. Sincerely, Tyler Van Weelden- General Sales Manager

July 01, 2020

Ira B Is the BEST Ira Booker was excellent in helping me get what I needed for my new vehicle. He was efficient in working with me and making me feel valued as a custo More

by Cory W
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ira Booker
Jul 07, 2020 -

BMW of Des Moines responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Sincerely, Tyler Van Weelden- General Sales Manager

...
6
...