BMW of Des Moines

I was delivered a vehicle missing features from the one I actually bought and now the dealership refuses to do what is right to do. actually bought and now the dealership refuses to do what is right to do. More

BMW of Des Moines gets five stars from us! Our client advisor, Calvin Conley, made the buying process a very smooth process from beginning to end. He was extremely genuine, helpful, and professional – ne advisor, Calvin Conley, made the buying process a very smooth process from beginning to end. He was extremely genuine, helpful, and professional – never hesitated to go the extra mile. When we walked on the lot, he gave us a warm, non-salesy welcome, and immediately made us feel at home. The more time we spent talking with him, the more we knew he was the right client advisor for us! He was more than accommodating with our search requirements (make/model/trim/etc.). He even searched online for a vehicle that fit our family’s needs. Once the right match became available at BMW of Des Moines, he was very prompt about getting us a test drive immediately. After doing our homework and shopping around, we knew the deal we needed to make things work for our family. At no time did we have to go to the mat to get that deal – the best news, we didn’t even have to meet the sales manager (I’m sure they were very lovely of course)! Calvin did his due diligence throughout the negotiation process to help alleviate any additional headaches for us. He found a way to make the deal work in our favor and we couldn’t have asked for much more than that. Not only did we get to leave BMW of Des Moines with an incredible certified pre-owned BMW x5, but we left knowing it was a win-win for everyone. Calvin’s relaxed, no-pressure personality made us enjoy the car buying experience. And his multiple years of knowledge and experience at BMW of Des Moines was far superior to that of the salesmen we encountered at other dealerships. Before we drove the vehicle off the lot, he walked us through the ins and outs of the new x5 from bumper to bumper, synced our phone for us, and show us how to work other important features that were new to us. He was very patient throughout the entire process – even stayed late after the dealership closed to do so!! In addition, the finance manager, Greg Pingel, and the rest of the staff at BMW of Des Moines were so kind and welcoming. Greg was extremely helpful and accommodating through the paperwork process. And the rest of the staff went out of their way to assure us we made a great purchase, gave us the history on the vehicle (specifically how the previous owner was very exceptional about taking care of their vehicle and treated it as such!), shared with the previous owner that their car was going to a good family, and made us feel at home. Calvin has been great about making himself available for all of our after-purchase questions as well. I honestly can’t wait to take my car in for an oil change (#saidnooneever) so I can see everyone again! Thank you, Calvin and the entire staff at BMW of Des Moines! More

Just bought our new X5. The support from Tyler was professionl, fantastic and excellent. Very friendly and not pushy. His professional questions helped a lot to identify the right vehicle. professionl, fantastic and excellent. Very friendly and not pushy. His professional questions helped a lot to identify the right vehicle. More

My vehicle had an indicator light come on, called 'drive train malfunction' last year on 5/13/19. I scheduled service with BMW of Des Moines. They stated that it was caused by a repair facility that changed train malfunction' last year on 5/13/19. I scheduled service with BMW of Des Moines. They stated that it was caused by a repair facility that changed my oil a couple days prior. BMW made a repair, fast forward a couple months later the same indicator light comes on again, I returned my vehicle again.. this same thing kept happening, they kept saying it was different things each of the 8 returned visits, in which I kept paying out of pocket after my warranty was exhausted (which was $5k). EIGHT VISITS!! This time makes the 9th in which they finally brought in an engineer from their regional office, who says he figured out what the problem is.. My complaint is that they didn't repair my vehicle on the previous 8 visits, actually misdiagnosing it and taking my money every time! I exhausted my warranty on issues that weren't the underlying cause of the problem and now that they know definitively what the issue is, Tyler Weelden, service department manager is telling me I have to pay $2880 to have my vehicle repaired. It's not right! As of today, 12/30/20, they still have my vehicle. More

As he did before, Ira showed us first class customer service. He is very thorough and makes sure that he answers all of your questions. service. He is very thorough and makes sure that he answers all of your questions. More

The PEOPLE are amazing! You have a fantastic team, from sales all the way through the financing process. Specifically I dealt with Waye, Tyler, and Greg and they were all great to deal with. sales all the way through the financing process. Specifically I dealt with Waye, Tyler, and Greg and they were all great to deal with. More

Worked with Dennis Christie and he was excellent. Very kind, respectful and not pushy at all. If you are looking to buy a vehicle from BMW of Des Moines, I recommend that you ask for Dennis! Love my new v kind, respectful and not pushy at all. If you are looking to buy a vehicle from BMW of Des Moines, I recommend that you ask for Dennis! Love my new vehicle! Thank you Dennis! More

The dealership was accommodating, and the staff was friendly and polite. Even though I was there for service, Dalton, one of the sales reps, spent time visiting with me about various BMW's and walked m friendly and polite. Even though I was there for service, Dalton, one of the sales reps, spent time visiting with me about various BMW's and walked my son and I around, showing us a couple of rare BMW's on the lot, while we waited for our service rep. I also feel the service techs were very thorough. Even though I only brought my car in for one issue under warranty, they found and corrected another issue under warranty. More

While walking around looking at cars, Dalton approached us and was very helpful. He was not pushy but instead very respectful and had great knowledge of the car we were interested in. The sales manager, St us and was very helpful. He was not pushy but instead very respectful and had great knowledge of the car we were interested in. The sales manager, Steve, was very helpful as well in negotiating the sale. On pick-up day everyone we encountered was very friendly and welcomed us to the BMW family. Love my new car and highly recommend BMW of Des Moines. More

Dalton Matt, our salesman, was friendly and courteous and knowledgeable. He answered my many questions, found us a fantastic X3 SUV that we love! The follow up has been likewise through answering our and knowledgeable. He answered my many questions, found us a fantastic X3 SUV that we love! The follow up has been likewise through answering our many questions about the new features in our vehicle. He treats us like family, as does the entire staff at BMW Des Moines, I highly recommend both Dalton Matt and BMW Des Moines. More