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BMW of Des Moines

Urbandale, IA

4.5
263 Reviews

9631 Hickman Rd

Urbandale, IA

50322

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Showing 263 reviews

May 26, 2021

As always, the staff is very friendly and helpful. The service is impeccable, and the employees are neatly and professionally dressed! Ira, my client advisor, remembers my name and always stops to say Hel More

by Kathy E
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Rummans, Ira Booker
Jun 01, 2021 -

BMW of Des Moines responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, Kiera Harris- Service Manager

May 20, 2021

Customer centric dealership with excellent sales associates and managers, from the GM down. I found the experience nothing short of exceptional. Stellar, start to finish! More

by Mustachekid
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Vonnahme
May 25, 2021 -

BMW of Des Moines responded

Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. Sincerely, Tyler Van Weelden- General Sales Manager

May 15, 2021

I have had very good experiences in dealing with the Des Moines BMW dealership. I credit them with my car’s good condition after 12 years. More

by Cycloneoneisu
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Manny Gonzalez, Kaitlin Kelly
May 19, 2021 -

BMW of Des Moines responded

Thank you so much for your feedback as well as your loyalty. We appreciate building long term customer relationships and we truly value your business. Sincerely, Tyler Van Weelden- General Sales Manager

May 20, 2021 -

Cycloneoneisu responded

You are more than welcome. Keep up the good work.

April 29, 2021

This is the second vehicle we've purchased from Ira. The whole experience was efficient and smooth and Ira was very responsive and knowledgeable. I look forward to dealing with him again in the future. More

by Mike
Recommend Dealer
Yes
Employees Worked With
Ira Booker
May 04, 2021 -

BMW of Des Moines responded

Thank you for leaving us this great review, Mike. We are very happy to hear that we could provide you with a second car buying experience that was just as good or better as the first! Please come back and see us again in the future with anything else you might need. Take care! Sincerely, Tyler Van Weelden- General Sales Manager

April 13, 2021

Low pressure, class-act operation! Prices for both vehicle being purchased and vehicle being traded were very competitive, and the negotiation process was smooth and easy. More

by Steve C
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ira Booker
Apr 16, 2021 -

BMW of Des Moines responded

It is very kind of you to write us such a nice review. We're proud to offer our customers a pressure-free shopping experience, and I'm glad to hear that was the case for you on your recent visit to Lithia BMW of Des Moines. Thank you so much for your business and please let us know if there's anything else we can do for you. Sincerely, Tyler Van Weelden- General Sales Manager

March 16, 2021

Tyler Vonnahme was the best car salesman I've worked with. He understood my needs and helped me find the perfect car for me. Next time I need a car, I will see Tyler. More

by Joventure
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Decker, Tyler Vonnahme
Mar 18, 2021 -

BMW of Des Moines responded

Thanks for the kudos. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Sincerely, Tyler Van Weelden- General Sales Manager

March 10, 2021

The service team was friendly and efficient (Calvin Conley was our client advisor). We were able to drive the vehicle we were interested in right away. There was no pressure to purchase. All the paperw More

by TheresaM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Calvin Conley
Mar 15, 2021 -

BMW of Des Moines responded

Theresa, we are elated to hear about your positive experience! Our team works very hard to put customers first. We look forward to helping you again in the future! Sincerely, Kiera Harris- Service Manager

February 22, 2021

We had an exceptional experience with all who were involved. Calvin was out salesperson and he did fantastic! Within a two days we were able to locate the vehicle, process the paperwork and get everyt More

by Denis G
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Calvin Conley, Bradley Campfield, Shawn Decker
Feb 25, 2021 -

BMW of Des Moines responded

Thank you so much for sharing your car shopping experience with us. We're happy to hear you were able to find what you were looking for, including fantastic customer service from Calvin and the rest of the Lithia BMW of Des Moines team. Thank you for choosing us for your automotive needs and we look forward to working with you again in the future. Sincerely, Tyler Van Weelden- General Sales Manager

January 28, 2021

Dalton Matt did an amazing job of meeting our needs with a beautiful car for my daughter. He was able to work within our budget and needs. More

by Anjie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dalton Matt, Bradley Campfield
Feb 02, 2021 -

BMW of Des Moines responded

We are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon. Sincerely, Tyler Van Weelden- General Sales Manager

January 20, 2021

What a huge thanks to Dalton Matt, He was so helpful and encouraging. He got me with my dream vehicle. Thank you very much Dalton. More

by Kay
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dalton
Jan 25, 2021 -

BMW of Des Moines responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Tyler Van Weelden- General Sales Manager