BMW of Des Moines

Overall great experience Ira was great to work with. He was communicative and always accessible. I never felt like I was being pressured to make a decision. I did find an i Ira was great to work with. He was communicative and always accessible. I never felt like I was being pressured to make a decision. I did find an issue with the front bumper of the car and brought it back in. Ira wasn't working, so Jim weaver assisted me and made it very apparent I would be taken care of. I left my car that day and two days later the bumper was good as new. My interactions with Ira and Jim made me feel valued as a customer, and I left feeling like buying at BMW of Des Moines was a great decision. My only criticism would be regarding the cleanliness and review of used cars before they hit the lot. One car we test drove still had hairspray all over the console, the other reeked of smoke. The car I purchased had black spray paint on the bumper. I would expect a certified BMW to be in pristine condition before hitting the lot. More

Professional with affable employees dedicated to quality. I expect my sales and service experience at a premium auto dealership to be equal or beyond the cost and quality of the automobiles that they sell. I expect my sales and service experience at a premium auto dealership to be equal or beyond the cost and quality of the automobiles that they sell. BMW of Des Moines personnel always meet or exceed those expectations starting with the General Manager, Scott Long to Tony Kapsch, the ultimate professional in sales to Tyler, the Service Manager to Dennis Christie in service. Add the above to the comfort and convenience of the dealership physical plant and one is the recipient of the ultimate dealership experience. More

Best Experience in Years! I have been a BMW/Porsche enthusiast for years. Having owned a number of both brands over the years, my experience with Ira and Jim was unsurpassed! I have been a BMW/Porsche enthusiast for years. Having owned a number of both brands over the years, my experience with Ira and Jim was unsurpassed! The car was perfectly prepped and ready to go. Great service and a great price. What else can I ask for? Everything was exactly as we discussed. The process was fast, easy and enjoyable. BMW is a great company and these guys are the best of the best! The facilities are great and everyone in the dealership was friendly and helpful. More

Fixed my Flat Called my service man Dennis. I hit a monster pot hole in the bad roads town of Winterset Iowa. Dennis had the tire in stock and got me back on the Called my service man Dennis. I hit a monster pot hole in the bad roads town of Winterset Iowa. Dennis had the tire in stock and got me back on the road quickly. More

Top Notch Detailing My car looked brand new inside and out. Couldn’t have been more pleased. The shuttle service was wonderful as well. Appreciated the friendliness of bo My car looked brand new inside and out. Couldn’t have been more pleased. The shuttle service was wonderful as well. Appreciated the friendliness of both drivers. Thank you to all who were a part of the positive experience! More

Quality Vehicles that are fun to drive Eric Huinker worked with us on a purchase of an X2 in August, 2018 and a Z4 Roadster in March, 2019. He was conscientious and thorough without being Eric Huinker worked with us on a purchase of an X2 in August, 2018 and a Z4 Roadster in March, 2019. He was conscientious and thorough without being too “pushy” which is why I sought him out for the more recent purchase. Kaitlin Kelly has been my Service Advisor the last couple of years and is a pleasure to work with. More

It was fantastic great place and people Calvin Conley was very professional and easy going . He made the process super easy and quick he was also knowledgeable on anything I asked him withou Calvin Conley was very professional and easy going . He made the process super easy and quick he was also knowledgeable on anything I asked him without hesitation . This place is top notch and I highly recommend it! More

Surpassed every expectation! Congrats to Scott Long and Jim Weaver on expediting my X7 order ! The process from pricing to trade in was painless and quick. I was lucky enough to p Congrats to Scott Long and Jim Weaver on expediting my X7 order ! The process from pricing to trade in was painless and quick. I was lucky enough to pick my vehicle up at the BMW plant in South Carolina — wow. Bucket list experience! Ask Des Moines BMW about this hidden EXTRA ! BMW paid for hotel , meals , factory tour and performance driving experience ! ( wait until you do a hot lap in BMW around the track !!). I’m a customer for life of BMW Des Moines !!! More

What a terrific experience! My wife and I recently purchased a new vehicle from BMW of Des Moines and what a terrific experience from start to finish! The friendly smiles and pos My wife and I recently purchased a new vehicle from BMW of Des Moines and what a terrific experience from start to finish! The friendly smiles and positive atmosphere really make you feel apart of the BMW family. Our salesman Ira Booker is the MAN! He literally went above and beyond to make our purchase as hassle free as possible. From his patience and his calm demeanor to his vast knowledge and professional (no-pressure) approach, he's second to none. I've been an enthusiast my entire driving career and purchasing a BMW can be intimidating, but Ira made our experience at BMW DM much more enjoyable. Highly recommend Ira and the team in Des Moines! They've certainly earned repeat customers.Thank you guys, we love our new X3!! More

Beyond going the extra mile!!! Kiera Harris with BMW of Des Moines provided beyond excellent customer service!! She was so helpful with rescheduling my vehicle and then went above a Kiera Harris with BMW of Des Moines provided beyond excellent customer service!! She was so helpful with rescheduling my vehicle and then went above and beyond to locate my vehicle 😊 I had dropped it off before traveling for work and they were so accommodating to ensure my car was serviced prior to my return. They did a phenomenal job working around my schedule and absolutely a pleasure to work with!! More