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BMW of Des Moines

Urbandale, IA

4.5
263 Reviews

9631 Hickman Rd

Urbandale, IA

50322

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Showing 263 reviews

May 27, 2024

I couldn’t be more pleased about my experience with client advisor, Ira Booker, during the purchase of my ‘25 X7 M60i. Ira truly went the extra mile with me, keeping me updated on the vehicle’s arriva More

by D Tegeder
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Waye Terry and Carson Thomas, Ira Booker
May 29, 2024 -

BMW of Des Moines responded

Thank you for sharing your positive experience with us! I'm thrilled to hear that Ira provided excellent service during your purchase of the '25 X7 M60i. I'm glad he went the extra mile to keep you informed and educated on the vehicle's features. Your recommendation means a lot to me, and I hope you continue to enjoy your amazing new BMW! Sincerely, Tyler Van Weelden General Manager tvanweelden@lithia.com

February 28, 2024

What can I say, Dennis is AMAZING! He made the buying process seamless and enjoyable, we've purchased two BMWs from Dennis and him and the BMW Des Moines team have been all but graciou More

by Tyler H
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Skylar, Dennis Christie
Mar 04, 2024 -

BMW of Des Moines responded

Congratulations on your new purchase, Tyler! Thank you for taking the time to write about your experience with Dennis. We are determined to deliver detail-oriented, honest, and personalized customer service. Your glowing review is a reflection of our dedication to going the extra mile to please our guests. I’m so happy to hear we were able to help find the perfect vehicle for you. We would love to work with you again. Sincerely, Tyler Van Weelden General Manager tvanweelden@lithia.com

February 05, 2024

They never responded to a request if car was available. I tried to contact them twice More

by PLB
Recommend Dealer
No
Employees Worked With
No one responded
Feb 07, 2024 -

BMW of Des Moines responded

Your feedback is important to us, and I'd like to better understand your experience. Please contact me at your earliest convenience. I look forward to hearing from you. Sincerely, Tyler Van Weelden General Manager tvanweelden@lithia.com

October 21, 2023

Great service at this dealership! Ira went above and beyond, keeping us posted on the status of our vehicle’s build by text message and even providing the VIN number. On delivery day More

by Shellyagale
Recommend Dealer
Yes
Employees Worked With
Ira Booker
Oct 25, 2023 -

BMW of Des Moines responded

Shelly, I loved reading this review! Happy customers are our aim, and it appears Ira really hit the bullseye. I'll make sure to share your experience with him, and if you have any further questions or worries, I'm always available to help. Sincerely, Tyler Van Weelden General Manager tvanweelden@lithia.com

September 30, 2023

Excellent experience buying a used Chevy Tahoe from Dennis Christie! The whole process was low pressure, professional and executed quickly. We had an issue with a tire within hours and service post sal More

by KGann
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dennis Christie; Skylar Breese
Oct 17, 2023 -

BMW of Des Moines responded

Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. I look forward to working with you again! Sincerely, Tyler Van Weelden General Manager tvanweelden@lithia.com

July 26, 2023

If you are looking for a perfect place for service, BMW of Des Moines is not that place. However, they will do things right and do the right thing to take care of your issues. They will take care of you!! More

by TTran
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joel Christenson
Jul 31, 2023 -

BMW of Des Moines responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Tyler Van Weelden General Manager tvanweelden@lithia.com

March 30, 2023

We were looking for a specific color and option list on an iX. After finding three examples, all a significant distance from our local dealership, and speaking with sales and leasing agents, we chose BMW D More

by Docboss
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeff Godwin, Tyler Van Weelden, Brittany Adams, Skylar Breese, Alen Vodenicarevic
Apr 04, 2023 -

BMW of Des Moines responded

I am truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! Sincerely, Tyler Van Weelden General Manager tvanweelden@lithia.com

August 31, 2022

I just recently bought a new 2023 BMW M850 Gran coupe. I ordered the vehicle with Ira Booker, and he made sure to keep me updated throughout the whole process. Not only did he keep me informed, but he als More

by Solomon Thorpe
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ira Booker
Sep 06, 2022 -

BMW of Des Moines responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Sincerely, Tyler Van Weelden- General Sales Manager

March 02, 2022

Friendly, helpful staff, nice facility. However, used vehicle I test drove was not in the advertised condition. More

by storrj912
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bradley Sodergren
Mar 07, 2022 -

BMW of Des Moines responded

Thank you for leaving us this great review! I am very happy to hear that we could be so helpful during your recent visit with us. I look forward to seeing you back again in the future. Take care! Sincerely, Tyler Van Weelden- General Sales Manager

November 23, 2021

Want to thank Tyler, Wade, and Roger for making the car buying process very easy. There was no haggling. No “let me talk to our manager” at all. They listened to our needs and delivered. They exceeded any More

by kheitz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wade Terry and Roger Crook, Tyler Van Weelden
Nov 29, 2021 -

BMW of Des Moines responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Tyler Van Weelden- General Sales Manager

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