BMW of Denver Downtown - Service Center

well worth it spent an hour with Melanie Cashen-Holtz and will now have a far better driving experience. very informative on how to operate some of the features of spent an hour with Melanie Cashen-Holtz and will now have a far better driving experience. very informative on how to operate some of the features of the car. More

Horrible service How many times does it take to figure out why a brand new tire they sold you is leaking? More than six visits in 10 months is my experience. Nasty pe How many times does it take to figure out why a brand new tire they sold you is leaking? More than six visits in 10 months is my experience. Nasty people who literally told me they do not care how many times I have had to bring my car back. Rude, condescending sexist people. Stay away from these people at all costs. More

Poor care Brought my car in for service, I have a GPS tracker that not only lets me know where the car is but how fast it went, harsh braking and warns about r Brought my car in for service, I have a GPS tracker that not only lets me know where the car is but how fast it went, harsh braking and warns about rapid accelerations etc. The times that the car was driven it had numerous rapid accelerations in a short distance as well as speeding. They obviously don't drive the customers car with care. More

Caused $3500 in bodywork damages, and $7500 in diminished Va I would never bring my vehicle for service to BMW of Denver Downtown. Caused $3500 in damages to our 650i Convertible when lowering the lift with doo I would never bring my vehicle for service to BMW of Denver Downtown. Caused $3500 in damages to our 650i Convertible when lowering the lift with door open. 14 days at Body shop for repairs, and $7500 in value reduction due to the accident. Not doing anything about it, so forced to take them to court. Worst service experience ever. More

Great Buying Experience & Service Buying and servicing my new BMW at BMW Downtown Denver is a delight. From John Semmelbeck as our salesperson to Brittany Green who walked me through t Buying and servicing my new BMW at BMW Downtown Denver is a delight. From John Semmelbeck as our salesperson to Brittany Green who walked me through the BMW Encore everyone at the dealership strives to make any experience - purchasing or service - aa enjoyable as possible. I would highly recommend this dealership to anyone considering a new or prwowned BMW. Best sales and service in Denver. More

Fast, convenient, simple, and comfortable. I live up in ski country and need to get my BMW serviced quickly and in a predictable amount of time as I often get it done on my way to airport for a I live up in ski country and need to get my BMW serviced quickly and in a predictable amount of time as I often get it done on my way to airport for a business trip. It is a relaxing place to work while I wait, the people are nice, the coffee is good, and the sevice was done quickly. What else could you ask for! More

Service The dealership is exceptionally thorough in all of its service and has friendly, knowledgeable staff. It is a pleasure to do business there. Would The dealership is exceptionally thorough in all of its service and has friendly, knowledgeable staff. It is a pleasure to do business there. Would recommend the deal ship to anyone! More

unsatisfy My car was in service couple times with stall problem, and no one at bmw dealership cannot figure out why, which telling me that what kind service the My car was in service couple times with stall problem, and no one at bmw dealership cannot figure out why, which telling me that what kind service they providing, just change oil, brakes and replace tires, ))). If they asking to pay for diagnosis, your expectation is to have information on what need to do next, but I didn't even have that chance, to bad right. In my experience it was waste time and money. More

Above and beyond expectations!!! Over the past 15 years or so I have owned in excess of 20 BMWs. So I know a bit about dealer service and what to expect. Currently I have an X5 and M5 Over the past 15 years or so I have owned in excess of 20 BMWs. So I know a bit about dealer service and what to expect. Currently I have an X5 and M5. Well, on the way home tonight from the airport, a serpentine belt slipped off the pulley on the M5 leading to a loss of power steering and the engine to quickly warm. I pulled over. I live about 70 miles away in Colorado Springs. It's about 6pm. I frantically make some calls and get a tow truck organized - but where to take it? The towing fee home is out of the question. So I get in touch with BMW of Downtown Denver. Thankfully someone answers the phone. They give me directions on where to drop the car off on the lot. Relief! Then I figure how am I going to get home - I asked if they would have a loaner vehicle. They said no, because they were closing up and I wouldn't make it there by then. I asked if there was ANYTHING they could do. I was put on hold - after a coupe of minutes, the lady came back on and said their service director Barbara Marin would probably be there as she works late and if I'm lucky she MAY be able to help. Tow truck comes, we get it loaded, get to the dealership. Barbara comes out - was like having a guardian angel - quickly assesses the situation, gets my car inside the building. Then, asks me what kind of loaner I want - what??? Who asks that. So thoughtful! I'll take a horse and buggy at this stage! She was so accommodating, so nice and so helpful. I got the loaner and got home. I am SO thankful to Barbara for her kindness and willingness to go the extra mile. I've never had this level of service from a dealer, or any business ever for that matter. To help out at close to 8pm on a Monday is just WOW! I can highly recommend Barbara and the team at BMW of Denver downtown! More

Ridiculous Your dealership is the worst when it comes to customer service we had our Bmw towed to your dealership and was told you wouldn't even look at it becau Your dealership is the worst when it comes to customer service we had our Bmw towed to your dealership and was told you wouldn't even look at it because it was out of warranty in miles but not time and the miles were 172! over??? Had it towed to Ralph Schomp and they told me what was wrong and got it covered by bmw in 10 minutes shame on you and I WILL Let people know of your ridiculous customer service!! Oh they did say they could look at it for 175 dollars More