BMW of Denver Downtown

If I could rate this dealership 0 stars I definitely would. This dealership is corporate owned now instead of family so they don’t care about their customers. Their “mechanics” are not capable of being would. This dealership is corporate owned now instead of family so they don’t care about their customers. Their “mechanics” are not capable of being even lube techs. I brought my car into this dealership the same way I took it out except my wallet was 2200 dollars lighter. I ended up taking it to a different shop that fixed two of my issues with a simple 200 dollar part. I still am having fuel rail codes coming up and on top of that they said I needed a new water pump (which I replaced less than a year ago) I got my car back and turns out I do NOT need it replaced. DO NOT GO TO THIS DEALERSHIP. GO ANYWHERE ELSE. The parts they “replaced on my car” did not need replaced in first place and when asked for the record of what was done to be emailed to me they apparently only have notes and not what was actually performed on the car.h More

There are many car dealerships in the Denver area. I strongly discourage anyone from purchasing a vehicle from BMW of Denver Downtown! BMW of Denver Downtown has a D- rating with the Better Business Bur strongly discourage anyone from purchasing a vehicle from BMW of Denver Downtown! BMW of Denver Downtown has a D- rating with the Better Business Bureau. I wish I had reviewed their profile before I chose to purchase a vehicle from them; it would have saved me months of frustration and struggle. I purchased a used BMW from this dealership in August of 2019. It took 14 months for the dealership to properly file a title application with the Douglas County MVD, so that the vehicle could be titled. In Colorado, dealerships have 30 days to file a title application after purchase. There is absolutely no excuse for why it took BMW of Denver Downtown 14 months to complete this process for my vehicle. More

We dropped by BMW of Denver Downtown two weeks ago on a Saturday to see if any of the new '21 BMW M440I Coups had come in. We thought it was a long shot, but the dealership was on our way to breakfast. W Saturday to see if any of the new '21 BMW M440I Coups had come in. We thought it was a long shot, but the dealership was on our way to breakfast. We walk in and were initially told, what we thought, that nothing will be in until the later part of December, '20, at the earliest. One of the other Salesmen overheard the conversation, and said, "Hey!, we do have one right outside..... BINGO...a few hours later, we drove it away. Super thanks to Able Cordova and his Manager. They set us up with a super deal and suggested we try leasing, which I was hesitant to do, but after reviewing the economics and how often I drive, it made perfect sense. Thanks guys for everything! Jay & Greg More

BMW of Denver Downtown is exceptional. Our client advisor, Arsen, was outstanding. If you are looking for a new BMW in Denver, you need to look no further than Arsen – he is the best. Arsen’s kindnes advisor, Arsen, was outstanding. If you are looking for a new BMW in Denver, you need to look no further than Arsen – he is the best. Arsen’s kindness, patience and knowledge prior to and during our transaction was second to none, as was his post-sale follow up and follow through. The entire staff at BMW of Denver is first class. Every person we encountered at BMW of Denver treated us remarkably well including Amir, the sales manager we worked with, Luis, the finance manager we worked with, as well as Clay in the service department. We are completely pleased with our new cars and highly recommend BMW of Denver. More

I purchased a vehicle in July and paid cash. It’s been almost 4 months and they can not provide me a title to me car. The car was totaled 2 months ago and the insurance company will not settle with me bec almost 4 months and they can not provide me a title to me car. The car was totaled 2 months ago and the insurance company will not settle with me because I do not have a title to my car! I have made dozens of attempts to call this dealership by phone and email to resolve my issue. They Do Not Care! I have been in a rental car for 1 1/2 months now (At My Cost!!!) as I wait for a title that I should have been provided months ago. I have spoke to their title clerk Terri Boucher time and time again to resolve this issue, she doesn’t care and won’t handle her job. I have even asked to speak with the General Manager several times to resolve my issue and can’t get a simple call back. This is a very poorly run dealership that will cause you severe problems down the road. Save yourself a major headache and do business with a reputable dealer, Not here! More

Warning! If you plan to purchase a BMW from this dealership, you may want to learn my experience here. I bought/leased a new BMW from BMW of Denver downtown in November 2019.Here are the facts:1) I dealership, you may want to learn my experience here. I bought/leased a new BMW from BMW of Denver downtown in November 2019.Here are the facts:1) I stepped in the shop before 1pm in the early afternoon, and made decision on a brand new BMW 330i at about 2pm, they said the documentation will take half - one hour, however, i am still sitting there until 6pm. 2) They charged 100$ for the first three year maintenance for my brand new 330i, this should be free by BMW. the documentation took so long and I didnt find this until i went home, I called the sales person, he simply ignored my request by saying that he is not training on this and refused to forward my request to the financial team. 3) the financial person charged me somewhere about ~1000$ in the name of BMW tax. I found this abnormal fee and asked him what is BMW tax??? he could not explain and had to remove this so called BMW tax fee. 4) The sales promised to help deliver my new BMW to my home which is 30mins away, since i am driving along by myself. However, he refused to do so right after the documentation was done. so I have to come to the shop again next day with my friend to pickup my new car. Well, I may simply not buy this car if he was honest in the beginning and tell me he could not deliver the new car home. I bought a Mercedes 3 years ago from the neighboring MB of Denver and they delivered the new car to my home smoothly. 5) after the documentation was done, at about 6pm, I found the entrance light blanket on the driver side was not working, I asked the sales to fix it. he refused to do so by saying that the service department was closed and asked me to schedule a service with them next week. OK, it was my fault that I didnot find this problem before I signed the pre-delivery inspection PDI form.6) the sales requested me NOT to submit the BMW survey if I could not rate 10 out of 10, the reason is that he had family and children to support. this is funny. Well, I didnot submit the BMW official survey eventually. I am still not sure if I did the right thing.7) I could not register my new car even when the temporary plate expired because the dealer failed to send the document to the DMV. I contacted the front desk and a lady quickly sent the document to DMV and a new temporary plate to me. She corrected their mistake quickly, and rescued the rating from 1 to 2 out of 5.  Here are my objective feeling:1) this is the worst experience i have had among the luxury dealership I experienced. 2) I feel that they/management really dont care about customers that much.  My suggestions:YMMV, but if you really want to buy a car from this dealer, be very careful about every single number in the documentation file, and be ready for unexpected bubbles.  More

Couldn't get a call back Submited two request forms and called 3 times regarding purchasing a new X5 from 8/10-8/12. Recieved one call back in which the sales rep told me he w Submited two request forms and called 3 times regarding purchasing a new X5 from 8/10-8/12. Recieved one call back in which the sales rep told me he would give me a call back within an hour regarding setting up the test drive, was flexible on colors and package options so not sure why they didn't have a demo to drive. Never recieved a call back from them and went to Schomp to purchase. More

Great experience I’ve purchased many cars over the years, including one Mercedes and two BMW’s from Murray, now BMW Downtown, and this was the best experience. Davi I’ve purchased many cars over the years, including one Mercedes and two BMW’s from Murray, now BMW Downtown, and this was the best experience. David Cadena was professional, knowledgeable, patient, and genuine. He made the process simple and removed unnecessary burden whenever possible. The sales people are the face of a business and in this case David represented the dealership impeccably. Thank you, David. More

Great Service and Accommodations During COVID-19 Great Service and Accommodations were given and extra effort was clear during COVID-19. Evangelos Andrianakos was such a great salesman. I had been lo Great Service and Accommodations were given and extra effort was clear during COVID-19. Evangelos Andrianakos was such a great salesman. I had been looking online at a BMWX5 for sometime and unclear how the process and purchase would work during COVID-19. It was such a great experience. Evan showed up with exactly the car I had described I wanted to buy. And even then found another vehicle that actually fit me perfectly the second time. He then brought out that car that fit my financial needs in addition to my wants. He wore a mask the entire time and had gloves on. A great experience overall and I would recommend Evan and this dealership to anyone. More

Fantastic service by everyone I deal with. So grateful Hats off to Grayson! Clay. Stuart Chris (parts) Stuart Kyle and George! Such exemplary care. Over the top. I love everyone I've dealt with. Not Hats off to Grayson! Clay. Stuart Chris (parts) Stuart Kyle and George! Such exemplary care. Over the top. I love everyone I've dealt with. Nothing like these people. More