BMW of Denver Downtown

Unsafe car sold, and offended by general manager I bought a used Tiguan at BMW Denver Downtown in July 2017. All four brakes (and the rotors in particular) were extremely rusty when I bought the car. I bought a used Tiguan at BMW Denver Downtown in July 2017. All four brakes (and the rotors in particular) were extremely rusty when I bought the car. I remember I was really concerned about this, so I asked my sales agent multiple times if this was a potential issue, as I am totally not an expert in the field. The sales agent reassured me the rust was a completely normal thing, and that all brakes get this rusty with time.Since then, I’ve always noticed that my brakes were weaker than normal, but I remembered the words the sales agent had told me, and trusted him. Since then, I hardly drove the car as I lived in Europe for most of this period, leaving my car safe in a covered box. I finally got my brakes inspected this week, and the mechanics told me that the rust on the brakes had clearly been there for a very long time, as it was extremely heavy and deep, and the previous owner of the car was from Florida. The mechanics said that whoever sold me a car with brakes that rusty shouldn't have done so. This dealer sold me a car that has since then been a severe threat for the safety of both myself and everyone else on the road. Upon contacting the general manager of BMW Denver Downtown, Mr. Freehart, he got extremely defensive while addressing me as a frustrated person that says silly things just because shaken up. More

Extremely dishonest and deceitful, BMW downtown Denver . This is my honest and true experience, you would not even want to make this up. I ordered a brand new BMW X7 approximately 5 months ago. When the . This is my honest and true experience, you would not even want to make this up. I ordered a brand new BMW X7 approximately 5 months ago. When the vehicle arrived it had body damage. I was told by my salesman, Andrew, that they “already got it in with our (their) BMW certified body shop and expect it to be completed and ready to roll by Thursday”. I explained that I did not want new a vehicle that already has been to the body shop, repaired and repainted. Andrew told me that when they were done, “I would never know”…(several months later they sold that vehicle to another customer and can only assume they would never know either). I refused the vehicle and ask for a refund of my money. At that point Andrew ask if they could order me another X7. I agreed, jokingly wondering what the odds of two brand new vehicles being damaged would be. Three months later my new X7 again arrived at the dealership and I wanted an update on the condition due to the last one being damaged. Andrew assured me and replied; “Car just landed this evening and I walked around it, looks fantastic! Any chance you can make it down on Monday?” Andrew then connected me with salesman Douglas because he was set to go on vacation. I repeatedly ask Douglas to double check the vehicle before I finalized my travel plans to take delivery of my new X7. Douglas responded; “…with your last car being damaged I would think Andrew would look over this one with a fine tooth comb to make sure everything is good. I would be happy to check it out and also send you the pictures you requested tomorrow morning.” Douglas did not respond with a follow up as he stated, so I again had to ask. Douglas response; “Sorry it’s been a busy day. Bumper is good, no damage. Here are the pictures you requested.” I ask for my new X7 to be detailed, but without tire shine, and ready for delivery first thing when they opened the following week. I was assured by Andrew that it would be detailed, filled with gas, and they would not use tire shine. I arrived at the dealership first thing the following week, as scheduled, only to be disappointed that the vehicle was not detailed and ready for delivery. Douglas repeatedly walked back and forth from the manager’s office to the back parking lot. So I wait, and wait, and wait. Then during the paperwork the dealership tried to charge me an additional $1,249.00 which I caught and Amin corrected. On top of that, I questioned the fact that they charged my credit card an additional $1,000.00 exactly which they said they refunded five months ago. Well, I checked when I got home and they did not ever credit me back the $1,000.00. Then the finale; they brought my new X7 around to the front, 2-1/2 hours later. Dripping wet from just now being detailed, I began to walk around looking for any possible damage, just to be sure. You have to be joking, body damage to the front and tire shine on the tires? Yes it was true. How could this be? Two brand new vehicle damaged by the same dealership. Two salesman who assured me the vehicle was fantastic and had no damage. Douglas also seen the damage and my frustration and immediately walked into the dealership. When he returned this was his response; “could we offer you some floor mats or touch up pain”? Really, $104,745.00 vehicle and Douglas offers me a $15 bottle of black sapphire touch up paint? I state that is not good enough and that I want it fixed. He again went into the dealership only to return with the $15 touch up paint and said; “I was able to get you some touch up paint that you can do yourself”. Are you serious? This was totally unacceptable, but now I had almost $1,000.00 in travel expenses not including 3 days of my own time. Disappointed, I reluctantly took delivery of the vehicle and drove it home. Driving home I had to have the front tire air pressure adjusted because they was 9 psi difference between the driver and passenger tires. Upon arriving home, this is what I found after spending the entire day detailing my X7; swirl marks on the driver side passenger door and engine hood where it is obvious someone used an orbital sander to try to remove some scratches, water spots on top of water spots on the hood and roof, chipped paint by the passenger front headlight, a small, but noticeable pin size chip in the front windshield, white grease under the front passenger floor mat and on the carpet they tried to cover up, and debris on the carpet which I vacuumed out. It is obvious that they did not at all perform and complete a dealership pre-delivery inspection or check list. BMW downtown Denver needs some serious and immediate BMW management training. I never received a follow up call from Andrew or Douglas, but I did receive a follow up call from Craig. I returned his call with 30 minutes that same morning, but Craig did not call me back. The following week I received a call from general manager Edward Freehart, and again, returned his call the same day. I left a message on his voice mail which said that he was on a business trip until September 23, 2019; it was already October 10, 2019. It is not very reassuring when you leave a voice mail to a general manager that’s voice mail had been expired for three weeks. Edward Freehart did not call me back either. I was also told that BMW of downtown Denver did not have a shuttle to and from the airport, but that they “normally” have the customer use Lift or Uber and reimburse them. When I ask Douglas about this the day I arrived, he had no idea. I have pictures to back everything I have stated and have no reason to lie. Purchasing a BMW or Mercedes Benz we tend to put them at a higher level of satisfaction, understandably, we are paying a premium. Instead of a ten out of ten positive, enthusiastic and happy experience that should have exceeded my expectations, BWM of downtown Denver received a zero, or even less than zero negative experience. More

Great Experience! Knowledgeable & Helpful Staff For once, I had a car buying experience that was enjoyable and quick. Would definitely recommend a visit to BMW of Denver Downtown before going to ano For once, I had a car buying experience that was enjoyable and quick. Would definitely recommend a visit to BMW of Denver Downtown before going to another BMW dealership! The team was knowledgable, and I truly felt like they guided us into a vehicle that made sense for our needs. More

Go buy a Lexus - these guys suck! High end car owners expect high end service. These guys suck. Recall part is out of stock for 3 months. You'd think they would call before the appoint High end car owners expect high end service. These guys suck. Recall part is out of stock for 3 months. You'd think they would call before the appointment to tell me. No, they didn't even call during the 4 days they had the car. Instead they waited until I went to pick up the car, offered me a piece of crap two wheel drive Enterprise rent a car for 3 months or sign a waiver just in case my car catches fire due to not fixing the recall item. xxxx I hate going there! More

Purchased Used Car - Good Experience I purchased a used Subaru for my son's first car from BMW of Denver that I found while performing internet searches for this specific model. My sales I purchased a used Subaru for my son's first car from BMW of Denver that I found while performing internet searches for this specific model. My sales rep was Nick Nichols. I had a very positive experience. The car we purchased was very clean, in great shape with no concerns. The car went through a through inspection and replaced fluids, tires, brakes, etc before they listed the car. Because both Sonic Automotive and the specific BMW dealership have a reputation to uphold, I feel confident that they would not sell a bummer of a used car and their inspection caught any concerns typical with purchasing a used car. So far that theory also has been panning out in the week we have owned the car and have been looking at the car in greater depth at home. The price was right as well compared to the other dealers. Nick Nichols, the rep I worked with, was very informative, very professional and nice to work with. I would recommend working with him. He is very knowledgeable on the car I purchased and I am sure the expertise translates to BMW's. He seems like a car guy who knows his stuff about the finer details of cars. More

Inconsiderate Update your hours for the service department on Google. It's 2019. Unacceptable to be running your customers around wasting their time and money becau Update your hours for the service department on Google. It's 2019. Unacceptable to be running your customers around wasting their time and money because you can't take 15 minutes to add department hour breakdowns on Google. I spent $40 getting here after an exhausting work day for nothing. Your receptionist told me that this happens all of the time. This is unacceptably inconsiderate to your customers. More

blown off by service department My family and I have been working with Sandia BMW in Albuquerque for over 30 years. Not once have I or my family encountered the lack of professional My family and I have been working with Sandia BMW in Albuquerque for over 30 years. Not once have I or my family encountered the lack of professionalism and service I received at BMW of Downtown Denver. After driving up to Denver I noticed a bubble on the side of the tire. I scheduled an appointment with them to buy a new tire and ask if the existing tire was under warranty due to defect. My inquiry regarding a tire warranty was blown off by the service tech before he even looked at the tire, but when pressed I was insured on multiple occasions that he, Brandon Borja, would call me the following Monday when the tire specialist returned to let me know if the tire was in fact defective. I believed him, purchased two new tires with an install fee of one tire discount because of the runaround they were giving me, sat in their lobby for two hours while they change two tires (this is with a service appointment mind you) and went back to New Mexico awaiting his call. Not only did Brandon not call, he did not return multiple phone calls from me, and to make matters worse the service manager did not return my call after I came to the conclusion Brandon was of no help. This all happened on March 9th and to this day April 4th they have not reached out with the exception of a survey to see if I liked a service video they took of the car. I would not recommend this business for any type service and suggest that rather than spending money on a video system they focus their efforts on training their staff to be responsive to their customers who expect the service to be of the caliber of the car they had purchased. On a side note it appears Sandia BMW learned of my experience with BMW of Downtown Denver and reached out to me yesterday to discuss the matter. More

great service Great dealership and the best service in the industry. I purchased bmw two years ago and I have never been denied when pertaining to warranty needs. E Great dealership and the best service in the industry. I purchased bmw two years ago and I have never been denied when pertaining to warranty needs. Especially Chris Bridges, the service advisor, is top notch. He has extensive knowledge and experience with BMW. He is also very responsive and enjoyable to work with. I highly recommend purchasing and servicing through BMW of Denver Downtown. More

horribehorrible customers relations Not only did it take several months to fix my car by the time they said I'd it was ready they had charged me 4000 dollars and had called the police o Not only did it take several months to fix my car by the time they said I'd it was ready they had charged me 4000 dollars and had called the police on me over a loner car I had returned ed 5 days prior to there report they didn't even check there front parking lot for the vehicle. Nothing but harrasment and very unsatisfied don't expect fair service here or anything of the sort NEGATIVE 5 STARS. More

Buyers Remorse If I could give them -10 stars for my last experience I would. I recently purchased quite an expensive vehicle, come back to address the automatic st If I could give them -10 stars for my last experience I would. I recently purchased quite an expensive vehicle, come back to address the automatic steering feature pulling me back into a lane (very dangerous on ice) and I get told "it's in settings - figure it out". All I wanted was a simple run through of the features of this vehicle post purchase and to address a safety concern. Very quick to take my money but not quick to help. Buyers remorse in purchasing from this dealership. I was skeptical after issues dealing with their service department after finding loaner cars are booked for up to a month out. This is not my experience in dealing with other BMW dealerships and would recommend finding another dealership More