BMW of Denver Downtown

DO NOT do business with this dealership!Background on DO NOT do business with this dealership! Background on my situation: I took my leased car in to have a jammed seat belt latch fixed and was given m DO NOT do business with this dealership! Background on my situation: I took my leased car in to have a jammed seat belt latch fixed and was given my car back without the latch fixed and with a low tire pressure indication light on, which turned out to be a flat tire. I did not have any indication lights on when I dropped my car off nor did the dealership communicate this or any indication lights were during the two days they had my car in their possession. When I reached out to the general manager about it (Edward F.) he was rude, condescending, did not listen to me when I attempted to explain to him an issue I was having with the dealership. He continually interrupted me while I was talking, he denied the dealership was at fault for the issue then proceeded to yell at me to go “educate myself” and “go Google” because I was wrong about my personal experience with BMW tire pressure sensors. He also attempted to hang up on me because “the conversation was going nowhere” yet he couldn’t provide me with information on the status of my car. This was literally the worst customer experience I have ever had and will no longer be a customer once my current lease is up. The general manager single-handedly destroyed a relationship with a once loyal customer in less than 10 minutes, but I am sure he could care less since he didn’t seem to care that I filed a complaint on the dealership with BMW of NA. Additionally, he lied to me when I asked for information on who he reports to, he stated that he was the owner of the dealership and reported to himself. Clearly, that is incorrect since Sonic Automotive owns the dealership. Update: I was able to speak to Edward’s boss from Sonic (Chip) who could care less about how horribly the general manager treated me and didn’t think it was out of line for the general manager to yell, be rude and condescending to me. Good luck to anyone doing business with these guys since they don’t care about customers. Also, please reference all other negative reviews on this place, you will see similar stories regarding the general manager. More

Connor Hanlon provided me with a great experience. He was able to quickly make sense of the right level of vehicle for me and found me a great vehicle in-bound to the store and provided me an exceptional pri able to quickly make sense of the right level of vehicle for me and found me a great vehicle in-bound to the store and provided me an exceptional price. More

Amazing experience. This was my second car that I bought from Anthony. He picked out the perfect car for me yet again. He was beyond helpful, attentive and I will keep coming back. from Anthony. He picked out the perfect car for me yet again. He was beyond helpful, attentive and I will keep coming back. More

If I could rate this dealership 0 stars I definitely would. This dealership is corporate owned now instead of family so they don’t care about their customers. Their “mechanics” are not capable of being would. This dealership is corporate owned now instead of family so they don’t care about their customers. Their “mechanics” are not capable of being even lube techs. I brought my car into this dealership the same way I took it out except my wallet was 2200 dollars lighter. I ended up taking it to a different shop that fixed two of my issues with a simple 200 dollar part. I still am having fuel rail codes coming up and on top of that they said I needed a new water pump (which I replaced less than a year ago) I got my car back and turns out I do NOT need it replaced. DO NOT GO TO THIS DEALERSHIP. GO ANYWHERE ELSE. The parts they “replaced on my car” did not need replaced in first place and when asked for the record of what was done to be emailed to me they apparently only have notes and not what was actually performed on the car.h More

There are many car dealerships in the Denver area. I strongly discourage anyone from purchasing a vehicle from BMW of Denver Downtown! BMW of Denver Downtown has a D- rating with the Better Business Bur strongly discourage anyone from purchasing a vehicle from BMW of Denver Downtown! BMW of Denver Downtown has a D- rating with the Better Business Bureau. I wish I had reviewed their profile before I chose to purchase a vehicle from them; it would have saved me months of frustration and struggle. I purchased a used BMW from this dealership in August of 2019. It took 14 months for the dealership to properly file a title application with the Douglas County MVD, so that the vehicle could be titled. In Colorado, dealerships have 30 days to file a title application after purchase. There is absolutely no excuse for why it took BMW of Denver Downtown 14 months to complete this process for my vehicle. More

We dropped by BMW of Denver Downtown two weeks ago on a Saturday to see if any of the new '21 BMW M440I Coups had come in. We thought it was a long shot, but the dealership was on our way to breakfast. W Saturday to see if any of the new '21 BMW M440I Coups had come in. We thought it was a long shot, but the dealership was on our way to breakfast. We walk in and were initially told, what we thought, that nothing will be in until the later part of December, '20, at the earliest. One of the other Salesmen overheard the conversation, and said, "Hey!, we do have one right outside..... BINGO...a few hours later, we drove it away. Super thanks to Able Cordova and his Manager. They set us up with a super deal and suggested we try leasing, which I was hesitant to do, but after reviewing the economics and how often I drive, it made perfect sense. Thanks guys for everything! Jay & Greg More

BMW of Denver Downtown is exceptional. Our client advisor, Arsen, was outstanding. If you are looking for a new BMW in Denver, you need to look no further than Arsen – he is the best. Arsen’s kindnes advisor, Arsen, was outstanding. If you are looking for a new BMW in Denver, you need to look no further than Arsen – he is the best. Arsen’s kindness, patience and knowledge prior to and during our transaction was second to none, as was his post-sale follow up and follow through. The entire staff at BMW of Denver is first class. Every person we encountered at BMW of Denver treated us remarkably well including Amir, the sales manager we worked with, Luis, the finance manager we worked with, as well as Clay in the service department. We are completely pleased with our new cars and highly recommend BMW of Denver. More

I purchased a vehicle in July and paid cash. It’s been almost 4 months and they can not provide me a title to me car. The car was totaled 2 months ago and the insurance company will not settle with me bec almost 4 months and they can not provide me a title to me car. The car was totaled 2 months ago and the insurance company will not settle with me because I do not have a title to my car! I have made dozens of attempts to call this dealership by phone and email to resolve my issue. They Do Not Care! I have been in a rental car for 1 1/2 months now (At My Cost!!!) as I wait for a title that I should have been provided months ago. I have spoke to their title clerk Terri Boucher time and time again to resolve this issue, she doesn’t care and won’t handle her job. I have even asked to speak with the General Manager several times to resolve my issue and can’t get a simple call back. This is a very poorly run dealership that will cause you severe problems down the road. Save yourself a major headache and do business with a reputable dealer, Not here! More

Warning! If you plan to purchase a BMW from this dealership, you may want to learn my experience here. I bought/leased a new BMW from BMW of Denver downtown in November 2019.Here are the facts:1) I dealership, you may want to learn my experience here. I bought/leased a new BMW from BMW of Denver downtown in November 2019.Here are the facts:1) I stepped in the shop before 1pm in the early afternoon, and made decision on a brand new BMW 330i at about 2pm, they said the documentation will take half - one hour, however, i am still sitting there until 6pm. 2) They charged 100$ for the first three year maintenance for my brand new 330i, this should be free by BMW. the documentation took so long and I didnt find this until i went home, I called the sales person, he simply ignored my request by saying that he is not training on this and refused to forward my request to the financial team. 3) the financial person charged me somewhere about ~1000$ in the name of BMW tax. I found this abnormal fee and asked him what is BMW tax??? he could not explain and had to remove this so called BMW tax fee. 4) The sales promised to help deliver my new BMW to my home which is 30mins away, since i am driving along by myself. However, he refused to do so right after the documentation was done. so I have to come to the shop again next day with my friend to pickup my new car. Well, I may simply not buy this car if he was honest in the beginning and tell me he could not deliver the new car home. I bought a Mercedes 3 years ago from the neighboring MB of Denver and they delivered the new car to my home smoothly. 5) after the documentation was done, at about 6pm, I found the entrance light blanket on the driver side was not working, I asked the sales to fix it. he refused to do so by saying that the service department was closed and asked me to schedule a service with them next week. OK, it was my fault that I didnot find this problem before I signed the pre-delivery inspection PDI form.6) the sales requested me NOT to submit the BMW survey if I could not rate 10 out of 10, the reason is that he had family and children to support. this is funny. Well, I didnot submit the BMW official survey eventually. I am still not sure if I did the right thing.7) I could not register my new car even when the temporary plate expired because the dealer failed to send the document to the DMV. I contacted the front desk and a lady quickly sent the document to DMV and a new temporary plate to me. She corrected their mistake quickly, and rescued the rating from 1 to 2 out of 5.  Here are my objective feeling:1) this is the worst experience i have had among the luxury dealership I experienced. 2) I feel that they/management really dont care about customers that much.  My suggestions:YMMV, but if you really want to buy a car from this dealer, be very careful about every single number in the documentation file, and be ready for unexpected bubbles.  More

Couldn't get a call back Submited two request forms and called 3 times regarding purchasing a new X5 from 8/10-8/12. Recieved one call back in which the sales rep told me he w Submited two request forms and called 3 times regarding purchasing a new X5 from 8/10-8/12. Recieved one call back in which the sales rep told me he would give me a call back within an hour regarding setting up the test drive, was flexible on colors and package options so not sure why they didn't have a demo to drive. Never recieved a call back from them and went to Schomp to purchase. More