BMW of Denver Downtown

Roland is Service Manager and took the time to appropriately resolve all the issues that I presented. Great work by him and Palmer. The service department correctly analyzed a difficult problem to appropriately resolve all the issues that I presented. Great work by him and Palmer. The service department correctly analyzed a difficult problem to get me back on the road. More

Do NOT use their service center or Brandon Borja if you have any expectations of customer service or attention to detail. Not only was he late and unresponsive, he was also unapologetic. To top it off, have any expectations of customer service or attention to detail. Not only was he late and unresponsive, he was also unapologetic. To top it off, my oil cap was left off and oil splattered all over my engine. I called and was told that they wouldn’t be able to get me in until next week…anyone knows how dangerous that is to drive with and how bad it is for the life of the engine. After explaining how unacceptable it was to the scheduler, they finally fit me in. When I went to pick it up Brandon was, again, unapologetic and completely inept. If you care about your car and it’s longevity, I REPEAT…DO NOT GO HERE. More

Horrible Experience. Lousy customer service. They would not change my oil until one year mark. who waits a year to change oil. I had an appointment and customer service w Lousy customer service. They would not change my oil until one year mark. who waits a year to change oil. I had an appointment and customer service was terrible. I will never go back there. 44,000 for a BMW Z4 and get treated worse than at an Auto auction. More

Clay Geistweidt is an OUTSTANDING Service Advisor! I had asked for him by name and was I ever lucky to get him. I have had a few Service Advisors in the service department. All have been wonderful. Cla asked for him by name and was I ever lucky to get him. I have had a few Service Advisors in the service department. All have been wonderful. Clay, however, is EXCEPTIONAL! Never before have I had someone so ACCESSIBLE by phone, so ATTENTIVE to my concerns, so RELIABLE, so HELPFUL, and someone who kept me informed of everything during the repairs of my car. On top of all this, he is WARM and FRIENDLY, and, most importantly, he made me feel SAFE I was leaving my car in the very BEST and EXPERTISE hands. Thank you so much, Clay! I look forward to bringing my BMW to you again. More

Service Schedulers Bri Bollard and Erica Minjarev have been so warm and kind to me when I have called for service. Bri even knows my name by the sound of my voice. She offered to lend me a loaner car wh been so warm and kind to me when I have called for service. Bri even knows my name by the sound of my voice. She offered to lend me a loaner car while I was having my car worked on. Every time I call she is so quick to get me the help I need. Both Bri and Erica have genuinely friendly voices, and they are so sincere. Both are truly assets to BMW of Denver Downtown's Service Department. Thank you, Bri and Erica, for helping me each time I call. Oh, and I certainly do not want to forget Chris Thompson in the parts department. I am not surprised he was voted "Outstanding Employee of the Year." Thank you, Chris, for finding the wheels I needed for my BMW. They made the perfect finishing touch to the detailing of my BMW. More

I was VERY close to purchasing a CPO BMW from this dealership, but ended up purchasing a better optioned, and more expensive, BMW from elsewhere. Nick Nichols is an excellent sales representative. dealership, but ended up purchasing a better optioned, and more expensive, BMW from elsewhere. Nick Nichols is an excellent sales representative. He truly went the extra mile and patiently explained BMW of Denver Downtown's sales procedures. As an out-of-state buyer, Nick sent all of the extra photos needed to reassure me of the cars condition. That said, the dealership itself makes you jump through some extra hoops if you don't live in Colorado. For instance, even for an all cash deal, they insist on running a credit check. Inconveniently, they also won't FedEx the paperwork directly to you, but instead will only FedEx it to a bank so it's notarized on the spot. This additional security is on top of having your name, address, social, insurance company and copy of your drivers license. I understand the need for additional checks, but like I wrote it is inconvenient. Truly, I wish my CPO BMW had been purchased from BMW of Denver Downtown and Nick Nichols. Over a couple of weeks, I looked at three cars in their inventory and their prices were more than fair. They were also a much more tightly run ship than the dealer I ended up buying from. I hold them, and Nick in particular, in high regard. For any future purchases, their dealership will be my first stop. More

Quick and easy process when buying a new BMW. We had the car within an hour and out the door. car within an hour and out the door. More

I wanted to write a review based on leasing two vehicles from BMW of Denver Downtown within the last 9 months. Both times, I received excellent service from my Sales Advisor as well as Edward Freehart. I from BMW of Denver Downtown within the last 9 months. Both times, I received excellent service from my Sales Advisor as well as Edward Freehart. I've seen some negative reviews mentioning Ed, but that wasn't my experience at all - in fact it was quite the opposite. Back in December I custom ordered and leased a 2021 X3 M40i and Ed became involved in the deal structure which was very favorable for me. I then picked up a 2022 M850 Convertible in May and again, Ed became involved in the terms and really went above and beyond for me. The global chip shortage had just begun to impact inventory but Ed still treated me like a VIP! I also need to send a special shout out to Seisho Limbacher who was my SA on the M850 Convertible - he was an excellent communicator, patient and knowledgeable person to work with and I highly recommend him. I can't speak for the experiences that others have had, but I was friendly and communicative and received the same in return from Ed and his sales staff. I won't go anywhere else for a BMW based on years dealing with their sales and service staff. RS More

Purchased a car from a thousand miles away (New Orleans) and the process was extremely smooth. Connor and the dealership were very helpful every step of the way, cant recommend them highly enough. and the process was extremely smooth. Connor and the dealership were very helpful every step of the way, cant recommend them highly enough. More

DO NOT do business with this dealership!Background on DO NOT do business with this dealership! Background on my situation: I took my leased car in to have a jammed seat belt latch fixed and was given m DO NOT do business with this dealership! Background on my situation: I took my leased car in to have a jammed seat belt latch fixed and was given my car back without the latch fixed and with a low tire pressure indication light on, which turned out to be a flat tire. I did not have any indication lights on when I dropped my car off nor did the dealership communicate this or any indication lights were during the two days they had my car in their possession. When I reached out to the general manager about it (Edward F.) he was rude, condescending, did not listen to me when I attempted to explain to him an issue I was having with the dealership. He continually interrupted me while I was talking, he denied the dealership was at fault for the issue then proceeded to yell at me to go “educate myself” and “go Google” because I was wrong about my personal experience with BMW tire pressure sensors. He also attempted to hang up on me because “the conversation was going nowhere” yet he couldn’t provide me with information on the status of my car. This was literally the worst customer experience I have ever had and will no longer be a customer once my current lease is up. The general manager single-handedly destroyed a relationship with a once loyal customer in less than 10 minutes, but I am sure he could care less since he didn’t seem to care that I filed a complaint on the dealership with BMW of NA. Additionally, he lied to me when I asked for information on who he reports to, he stated that he was the owner of the dealership and reported to himself. Clearly, that is incorrect since Sonic Automotive owns the dealership. Update: I was able to speak to Edward’s boss from Sonic (Chip) who could care less about how horribly the general manager treated me and didn’t think it was out of line for the general manager to yell, be rude and condescending to me. Good luck to anyone doing business with these guys since they don’t care about customers. Also, please reference all other negative reviews on this place, you will see similar stories regarding the general manager. More