BMW of Denver Downtown

Great Experience I had a great experience at Murray BMW, especially with Mariah Hittle, who met with me for the BMW Genius session. Mariah was very knowledgeable and p I had a great experience at Murray BMW, especially with Mariah Hittle, who met with me for the BMW Genius session. Mariah was very knowledgeable and professional. I learned a lot from Mariah and would certainly recommend the experience I had to others. Thanks again to Mariah and Connor Hanlon at Murray BMW. Richard Dow More

Worst Experience By Far By far the worst experience I have had. I was told some things which didn't happen and rather than accepting their mistake, they started blaming me, By far the worst experience I have had. I was told some things which didn't happen and rather than accepting their mistake, they started blaming me, the customer. One word for them 'Unprofessional' and even if you have to pay more at some other dealership you should rather do that than buying from these people and thats exactly what I did, booked the car through them, cancelled it for their unprofessionalism and now I am a proud Lexus owner and very happy with my decision. More

4 months later my car wasn't done and the GM Bryan stole my Update... in March I brought my car in for a corporate rep to look at after being told it was a lemon, that I had purchased from Schomp. It's now July Update... in March I brought my car in for a corporate rep to look at after being told it was a lemon, that I had purchased from Schomp. It's now July and my car was lost, then they tried to get me to file a claim for insurance for a tire and alignment, all related to the ongoing problems. They refused to provide me with a loaner as they had stated that one was ready. They said it had to be fixed at Bodyworks, which was off site so they couldn't approve a loaner. 6 weeks later my car was never towed. I was paying , you car payments, still am currently for a car that was never fixed, which they demanded I fixed prior to the rep coming to see the 4 pages of problems my 2013 328xi had. I agreed to pay out of pocket as they were trying to bill my insurance for multiple items, not just the alignment and tires. So Barbara in Service said they needed an authorization in writing which I provided. Then it continued to sit there and not go to the body shop. Bryan the GM, terrible customer service where I have proof via emails. Told me after 8 weeks or so that he refused to fix my car after I said I had contacted an attorney. I gave him the location of body works to tow it to, or my address via email. He did neither and let my car sit at an old address of mine, unlocked with keys inside and a neighbor of mine had called me to tell me my broken down car was at my old plave, unlocked. I arranged a tow to Bodyworks, where I had no idea they had any affiliation, otherwise why couldn't they tow my car there? So Bryan Hughes was told that my car was there after I let corporate and him aware of his purposely towing it to an address I made sure he knew that I didn't live at. I assumed my car was being fixed but Bryan had it towed to "the address that it was towed in from." I went there, took pics and it was no where to be found. I begged for a location and he blocked me, then said if I contacted him again he'd file harassment. That's laughable since they are responsible for my car until it's returned to me, yet 4 months later, I got a call from Denver PD that my car was involved in a "domestic" and is all smashed up with broken windows etc. Now this person was finally arrested a few days ago for my vehicle being stolen. It was hidden and taken fro, Bryan, the GM, and who knows if he sold it to this person or left it for them to take, but my keys and belongings are gone, and I still a, making payments on a car that his negligence caused this mess that could have been prevented. Luckily, I got everything I'm writing the entire time. So now I have an attorney and an audi, which had amazing customer service. It was well over a new car payment instead of renting at $50 a day, plus my $600 car payments. Anyway, STAY AWAY! I'm happy to post his emails that are absolutely a display of anger and unprofessionalism. More

Terrible Experience These guys are a joke. Dealt with Mark the manager. Less than impressive and exceptionally rude. Called to Speak with the general manager Brian Haarhv These guys are a joke. Dealt with Mark the manager. Less than impressive and exceptionally rude. Called to Speak with the general manager Brian Haarhves several times and left two voicemail. Still have not heard from him. Poor customer service and really bad communication. I would never recommend these guys to anyone. In fact I will do my best to make sure that everyone I speak to about cars or trucks knows not to visit these guys. And for the record I was approved for the vehicle I wanted to purchase. I will now find a new vehicle at a different dealer even if it cost me more money. I would rather pay more than give the cockroaches a penny. My experience was so bad that I decided to write my first review. BEWARE!!!!!!!!!!!!!!!!!!!!!!!!!!!! More

Best buying experience so far Felt appreciated, honest, both for trade in and purchase price. Traveled 285 miles, never felt rushed, all questions were answered Amin Popqaizai, was Felt appreciated, honest, both for trade in and purchase price. Traveled 285 miles, never felt rushed, all questions were answered Amin Popqaizai, was straight forward, honest, got us a super fair price for our trade in, and the no haggle pricing, well is no haggle. Made the local dealers in Montrose look like pure rookies and crooks More

Excellent sale experience I was impressed with Amin Popqalzai, the sales representative's honesty, integrity, and straightforward approach to selling the car. I must say that I was impressed with Amin Popqalzai, the sales representative's honesty, integrity, and straightforward approach to selling the car. I must say that this was my best car shopping experience ever. Amin Popqalzai was very informative and he was answering very question of ours patiently, more importantly he took the time to understand my family’s needs. Not once can I remember him pressuring me to buy the car.I also have to call out Lance, from finance n for the exception service he gave us. Nowadays, it commonly seen that car salesmen just don’t do enough good job and their only objective is to get money out of your wallet. But, Amin Popqalzai delivered an incredible service and gave us an excellent experience. His service during and even after the sale is the primary reason I would recommend the dealership. More

Connor afforded me EXCELLENT service! From start to finish, Connor gave me enthusiastic and genuinely kind knowledgeable service. My experience with Murray was fantastic! I will return whe From start to finish, Connor gave me enthusiastic and genuinely kind knowledgeable service. My experience with Murray was fantastic! I will return when I'm ready to buy my next Bimmer. More