BMW of Denver Downtown

Worst car buying experience! Worst car buying experience I’ve ever had. They messed up the first contract, sent a courier to my employer 2 weeks after I left the dealership and Worst car buying experience I’ve ever had. They messed up the first contract, sent a courier to my employer 2 weeks after I left the dealership and lost that contract. Only found out when I attempted to make my first payment- a week prior to it being due. Multiple calls to dealership to remedy the situation weren’t returned. Had to drive to the dealership to sign a third contract and make my first payment at the dealership. However, that first payment was never sent to bmw finance by the dealership? Only thing that resolved my issue was a formal complaint against BMW Denver. My payment made to the dealership was on time however didn’t get applied for over month and a half. Lucky for me I documented and saved all paperwork and phone conversations. Finance company removed late fees. Finance manager stopped returning calls as well as the manager on site. I drove a Mercedes before this vehicle and will never buy from BMW Denver again and I’ll tell everyone I know about the terrible service. I bought a service plan and don’t trust to take my car there for any repairs after the treatment over financing. Think twice before shopping here! More

Bought a used car online and shipped out of state I purchased a 2006 Porsche trade-in from this dealership and it was an excellent experience, even buying this car unseen. I dealt with Jack Woodring I purchased a 2006 Porsche trade-in from this dealership and it was an excellent experience, even buying this car unseen. I dealt with Jack Woodring and he was a pleasure to deal with- highly recommended. He was totally honest and upfront and sent pictures of every flaw and issue with the car. His communication skills were excellent. I know it is scary to spend this kind of money on a used car without seeing it, but you can rest assured dealing with Jack will make your purchase a happy experience. I had the car shipped in an enclosed trailer with Smith Logistics LLC, smithlogistics17@gmail.com, Derek at 208 970-1291. It was also a great experience. Thanks, Stan More

My first BMW and what a GREAT experience! It was a pleasure dealing with Seisho Limbacher during the purchase of our X5. He is professional, courteous and not a pushy car salesman. He went o It was a pleasure dealing with Seisho Limbacher during the purchase of our X5. He is professional, courteous and not a pushy car salesman. He went out of his way to make a deal that everyone is happy with. Our follow up visit with BMW GENIUS Melanie Holtz was equally enjoyable and it was time well spent - she knows her stuff! More

Great experience It was a great experience buying my new car from this dealership. The sales representative, Andy Saetveit was very patient and took us for a test driv It was a great experience buying my new car from this dealership. The sales representative, Andy Saetveit was very patient and took us for a test drive. The staff was helpful and friendly. When I took the new car back in to learn how to use the gadgets, Melanie Holtz was very patient and explained everything in detail. More

Stood by their sale of a used car We bought a used BMW that was a loaner and had 4500 miles on it. After getting it home we realized that there was a fairly big scratch on the clear We bought a used BMW that was a loaner and had 4500 miles on it. After getting it home we realized that there was a fairly big scratch on the clear coat. We brought it back and they worked on it to get rid of it and we were pleased with the resolution. More

well worth it spent an hour with Melanie Cashen-Holtz and will now have a far better driving experience. very informative on how to operate some of the features of spent an hour with Melanie Cashen-Holtz and will now have a far better driving experience. very informative on how to operate some of the features of the car. More

Horrible service How many times does it take to figure out why a brand new tire they sold you is leaking? More than six visits in 10 months is my experience. Nasty pe How many times does it take to figure out why a brand new tire they sold you is leaking? More than six visits in 10 months is my experience. Nasty people who literally told me they do not care how many times I have had to bring my car back. Rude, condescending sexist people. Stay away from these people at all costs. More

Mostly pleasant experiences Just purchased my 2nd vehicle from the dealership and have been using their service department for years. Polite staff, comfortable facilities and eth Just purchased my 2nd vehicle from the dealership and have been using their service department for years. Polite staff, comfortable facilities and ethical principles.I will continue to work with them. More

BMW of Denver Downtown My experiences at this dealership have been great. Love my new Bimmer! Larry, Melanie, and every other staff member I encountered were extremely profe My experiences at this dealership have been great. Love my new Bimmer! Larry, Melanie, and every other staff member I encountered were extremely professional, knowledgeable, and helpful. More

Worst service ever , no response before driving 5 hours just too hear they could not find the car I wanted so got second choose, then having to wait almost 8 hrs before , no response before driving 5 hours just too hear they could not find the car I wanted so got second choose, then having to wait almost 8 hrs before getting new car with nothing just lift there to sit , then all finance paper work was wrong, and after leaving many voice mails from management to title clerk with no response ( except when I called about finance paper work $ ) . I called Corp office then manager called and said wanted to make it good with a " care package" which after 3 weeks never came so emailed him and got a response " please refresh my memory" More