BMW of Denver Downtown

Mostly pleasant experiences Just purchased my 2nd vehicle from the dealership and have been using their service department for years. Polite staff, comfortable facilities and eth Just purchased my 2nd vehicle from the dealership and have been using their service department for years. Polite staff, comfortable facilities and ethical principles.I will continue to work with them. More

BMW of Denver Downtown My experiences at this dealership have been great. Love my new Bimmer! Larry, Melanie, and every other staff member I encountered were extremely profe My experiences at this dealership have been great. Love my new Bimmer! Larry, Melanie, and every other staff member I encountered were extremely professional, knowledgeable, and helpful. More

Worst service ever , no response before driving 5 hours just too hear they could not find the car I wanted so got second choose, then having to wait almost 8 hrs before , no response before driving 5 hours just too hear they could not find the car I wanted so got second choose, then having to wait almost 8 hrs before getting new car with nothing just lift there to sit , then all finance paper work was wrong, and after leaving many voice mails from management to title clerk with no response ( except when I called about finance paper work $ ) . I called Corp office then manager called and said wanted to make it good with a " care package" which after 3 weeks never came so emailed him and got a response " please refresh my memory" More

helpful and made it happen,,,, The sales person was really a big help making to possible to get this car i wanted , the follow up with both Nate and Melanie Holtz, were really appr The sales person was really a big help making to possible to get this car i wanted , the follow up with both Nate and Melanie Holtz, were really appreciated. Melanie wanted to be sure I knew all the features so i would enjoy the car. I would do it again More

Excellent service great place to buy a car, I came in not expecting to buy a new car, walked out with the car I always wanted, thank you service great place to buy a car, I came in not expecting to buy a new car, walked out with the car I always wanted, thank you More

Post - Sale Customer Care I had some questions about the paperwork of my new car. Called two managers and sent an email to Edward Freehart... none of them bothered to answer a I had some questions about the paperwork of my new car. Called two managers and sent an email to Edward Freehart... none of them bothered to answer a call, much less answer an email... Poor customer care. Rod LaMotte in Sales was excellent so is Melanie Holtz, Genius training. Rod was the only one that answered the phone and helped to answered my questions. Good Sales person! Melanie took time to describe the features of my new car. She is very knowledgeable and patient. I would recommend this dealership to my friends with some caveat about the management. More

excellent experience melanie holtz took as much time as we needed to understand the car and its features. as i walked through the facility more than one person asked if i melanie holtz took as much time as we needed to understand the car and its features. as i walked through the facility more than one person asked if i needed help. parts department took care of my needs. would recommend the dealer to anyone interested in the product or service.forgot to mention modern, new, clean, impressive facility. also i like the way this system corrects my spelling. More

Poor care Brought my car in for service, I have a GPS tracker that not only lets me know where the car is but how fast it went, harsh braking and warns about r Brought my car in for service, I have a GPS tracker that not only lets me know where the car is but how fast it went, harsh braking and warns about rapid accelerations etc. The times that the car was driven it had numerous rapid accelerations in a short distance as well as speeding. They obviously don't drive the customers car with care. More

Caused $3500 in bodywork damages, and $7500 in diminished Va I would never bring my vehicle for service to BMW of Denver Downtown. Caused $3500 in damages to our 650i Convertible when lowering the lift with doo I would never bring my vehicle for service to BMW of Denver Downtown. Caused $3500 in damages to our 650i Convertible when lowering the lift with door open. 14 days at Body shop for repairs, and $7500 in value reduction due to the accident. Not doing anything about it, so forced to take them to court. Worst service experience ever. More

Great Service Rod Nd Melanie we’re great to work with! I highly recommend the dealership and working with both of these reps. There were fantastic and great to wo Rod Nd Melanie we’re great to work with! I highly recommend the dealership and working with both of these reps. There were fantastic and great to work with! More