BMW of Delray Beach - Service Center

I picked up my car from Steve, a service advisor. He was "playing on his phone"" when I arrived. He seemed indifferent to me and wanted to get rid of me ASAP so he could get back to his phone. He was He was "playing on his phone"" when I arrived. He seemed indifferent to me and wanted to get rid of me ASAP so he could get back to his phone. He was not interested in answering any of my questions. I was charged for a diagnostic scan. I would have thought this cost would have been absorbed when I was paying approx. $2200 for labor and $149 for parts. More

Professional and prompt service. Useful feedback and easy to work with Service group Had Michael Alfano. Excelllent advisor Useful feedback and easy to work with Service group Had Michael Alfano. Excelllent advisor More

Very professional and knowledgeable about our BMW model and our service representative Michael was great. and our service representative Michael was great. More

This was scheduled as a routine maintenance visit, but I have a problem with the connected drive showing a problem with the tire pressure. They couldn’t fix it, and told me I have to deal with BMW direct. H have a problem with the connected drive showing a problem with the tire pressure. They couldn’t fix it, and told me I have to deal with BMW direct. Had hoped the dealer would get involved. That why I deducted on star! More

Very responsive. Service is excellent with large helpful staff. Keith is always available and I appreciate his assistance and input. Service is excellent with large helpful staff. Keith is always available and I appreciate his assistance and input. More

Efficient… was able to get a loaner… very important. Cost of maintenance is expensive, but once a year it’s necessary. Service Advisor Thomasz was great! Cost of maintenance is expensive, but once a year it’s necessary. Service Advisor Thomasz was great! More

Beautiful delatership and facility. The service area is very comfortable and not a bad place to wait . The service area is very comfortable and not a bad place to wait . More

Service at Delray BMW is the most inefficient I’ve ever experienced. With an appointment time, I arrive and am told to sit in the waiting room for what ends up bein 15 minutes. None of the service adviso experienced. With an appointment time, I arrive and am told to sit in the waiting room for what ends up bein 15 minutes. None of the service advisors are working with a client. Not sure what they were doing. Finally, Steven calls me to his desk where he is visibly sick, coughing and blowing his nose. Disgusting. They complete the service and one of the items I asked them to check, mechanic didn’t even check, just sent me a video on why he couldn’t. Gee thanks. I have had multiple BMWs over the years and this is the worst service I’ve ever experienced. More like visiting WalMart than the higher class experience I would expect from BMW. More

Excellent service. Andrew was most helpful. Not all parts were available at time of service.. Received them promptly. Andrew was most helpful. Not all parts were available at time of service.. Received them promptly. More

Great place & great people. I have an “older vehicle” & they treated me as if I drove the most expensive one they sell. I was in & out in a timely manner. My Advisor was very kn I have an “older vehicle” & they treated me as if I drove the most expensive one they sell. I was in & out in a timely manner. My Advisor was very knowledgeable & made me feel welcome. You need more people like him. I will gladly return to this dealership. More