BMW of Delray Beach - Service Center

Service at Delray BMW is the most inefficient I’ve ever experienced. With an appointment time, I arrive and am told to sit in the waiting room for what ends up bein 15 minutes. None of the service adviso experienced. With an appointment time, I arrive and am told to sit in the waiting room for what ends up bein 15 minutes. None of the service advisors are working with a client. Not sure what they were doing. Finally, Steven calls me to his desk where he is visibly sick, coughing and blowing his nose. Disgusting. They complete the service and one of the items I asked them to check, mechanic didn’t even check, just sent me a video on why he couldn’t. Gee thanks. I have had multiple BMWs over the years and this is the worst service I’ve ever experienced. More like visiting WalMart than the higher class experience I would expect from BMW. More

Excellent service. Andrew was most helpful. Not all parts were available at time of service.. Received them promptly. Andrew was most helpful. Not all parts were available at time of service.. Received them promptly. More

Great place & great people. I have an “older vehicle” & they treated me as if I drove the most expensive one they sell. I was in & out in a timely manner. My Advisor was very kn I have an “older vehicle” & they treated me as if I drove the most expensive one they sell. I was in & out in a timely manner. My Advisor was very knowledgeable & made me feel welcome. You need more people like him. I will gladly return to this dealership. More

Great service 👏 Excellent service advisor Receive what I expected 10 10 10 10 10 10 what I expected 10 10 10 10 10 10 More

Good job ladies and gentlemen! Service was performed easily, Parts department was good for their word as I preordered my own tires to facilitate the repair. Service was performed easily, Parts department was good for their word as I preordered my own tires to facilitate the repair. More

Keith is amazing and the all team at BMW Delray is very welcoming, always making everything is perfect welcoming, always making everything is perfect More

Very professional and knew the Model very well. Time estimate was right on.schedule for my visit ! Time estimate was right on.schedule for my visit ! More

The Only BMW Dealership I trust in Palm Beach County. Excellent service department and great staff. Excellent service department and great staff. More

I had a problem scheduling a service call on the BMW website, so I called my “go-to” guy, Steve Itkin, and he was able to get me scheduled for my desired time. Steve always provides me with outstanding website, so I called my “go-to” guy, Steve Itkin, and he was able to get me scheduled for my desired time. Steve always provides me with outstanding customer service and is truly one of the most knowledgeable service writers I’ve ever worked with. His attention to detail is amazing and he makes a service visit a real pleasure! More

Service Rep Steven Itkin took care of me promptly. Customer service is excellent. they stand ready to address all of my service needs. Customer service is excellent. they stand ready to address all of my service needs. More