BMW of Delray Beach - Service Center

This dealership does not have a receptionist to answer the phone. Whenever I call I wait at least 7 minutes before I finally get a live person on the phone and when they do answer, they transfer you aroun the phone. Whenever I call I wait at least 7 minutes before I finally get a live person on the phone and when they do answer, they transfer you around to the wrong department and then hang up. They also charged my card the day of service then charged it again the next morning for the same amount. When I called to try to resolve it I spent almost an hour between getting transferred and speaking to people who could not resolve my issue. I will never take my car to service there again or purchase a car from them. This is my 12th BMW and I have never dealt with a more unprofessional BMW dealership in my life. Definitely would not recommend. More

I think Delray BMW is the best BMW dealer in South Florida. I’ve purchased 5 from other dealers and this was the best experience. Florida. I’ve purchased 5 from other dealers and this was the best experience. More

BMW of Deray Beach have the best staff! They go out of their way to assist you! Great dealership!! They go out of their way to assist you! Great dealership!! More

While the service team did I great job to assess my older 2011 X3 and repair a particular part. The part markup and labor prices are at typical dealer markup of 3x… was a bit surprised as the estimate was de 2011 X3 and repair a particular part. The part markup and labor prices are at typical dealer markup of 3x… was a bit surprised as the estimate was described for a different but related part. So communication was not as clear as it should have been. More

Excellent service. They truly care about customer service and it shows in everything that they do. They truly care about customer service and it shows in everything that they do. More

The service was fast and efficient. The loaner was clean and well-running. My service person was polite. All good. The loaner was clean and well-running. My service person was polite. All good. More

Michael A. Was very diligent in pursuing a fair resolution to a difficult and complex warranty repair. He is also very polite and a good communicstir Was very diligent in pursuing a fair resolution to a difficult and complex warranty repair. He is also very polite and a good communicstir More

Customer service has declined. My service advisor used to be great but my last 2 visits were bad. - Issues with loaner cars & attention to problems that were ignored. Too much time My service advisor used to be great but my last 2 visits were bad. - Issues with loaner cars & attention to problems that were ignored. Too much time wasted. More

Very efficient dealership. They aligned my car perfectly and at a very fair price. My service advisor Drew was her usual amazing self. Very professional and patient. This is They aligned my car perfectly and at a very fair price. My service advisor Drew was her usual amazing self. Very professional and patient. This is my go to bmw service center More

Fairly disappointing all around. We have had numerous services experiences with this dealership and each of them has had a problem. Whether it was forgetting to fix something or just We have had numerous services experiences with this dealership and each of them has had a problem. Whether it was forgetting to fix something or just not fixing it at all. We brought the car in one time due to a faulty air conditioner and I informed the service technician that the car was apparently indicating that an oil change was due in a few hundred miles so he should do that if that was required. When we got the gar back, not only was the AC not fixed, but they did not do the oil change, so I had to bring it back again to fix the AC and then a third time to do the oil change, all within the span of 3 weeks. That's just one example, but pretty sloppy all around. But what choice do we have: drive another 30 miles? I am gonna sell the car and get a Cayenne just to get away from this dealer. I would say it is consistent with my experience with Autonation (generally negative), but the Mercedes dealer across the stree is also Autonation and that service group is great. So who knows. BMW has gone downhill in the last few years. I used to only buy BMWs, 3 series, 5 series, X5 (twice), 7 series. But lately they are lagging. More