BMW of Delray Beach - Service Center

Michael A. Was very diligent in pursuing a fair resolution to a difficult and complex warranty repair. He is also very polite and a good communicstir Was very diligent in pursuing a fair resolution to a difficult and complex warranty repair. He is also very polite and a good communicstir More

Customer service has declined. My service advisor used to be great but my last 2 visits were bad. - Issues with loaner cars & attention to problems that were ignored. Too much time My service advisor used to be great but my last 2 visits were bad. - Issues with loaner cars & attention to problems that were ignored. Too much time wasted. More

Very efficient dealership. They aligned my car perfectly and at a very fair price. My service advisor Drew was her usual amazing self. Very professional and patient. This is They aligned my car perfectly and at a very fair price. My service advisor Drew was her usual amazing self. Very professional and patient. This is my go to bmw service center More

Fairly disappointing all around. We have had numerous services experiences with this dealership and each of them has had a problem. Whether it was forgetting to fix something or just We have had numerous services experiences with this dealership and each of them has had a problem. Whether it was forgetting to fix something or just not fixing it at all. We brought the car in one time due to a faulty air conditioner and I informed the service technician that the car was apparently indicating that an oil change was due in a few hundred miles so he should do that if that was required. When we got the gar back, not only was the AC not fixed, but they did not do the oil change, so I had to bring it back again to fix the AC and then a third time to do the oil change, all within the span of 3 weeks. That's just one example, but pretty sloppy all around. But what choice do we have: drive another 30 miles? I am gonna sell the car and get a Cayenne just to get away from this dealer. I would say it is consistent with my experience with Autonation (generally negative), but the Mercedes dealer across the stree is also Autonation and that service group is great. So who knows. BMW has gone downhill in the last few years. I used to only buy BMWs, 3 series, 5 series, X5 (twice), 7 series. But lately they are lagging. More

Customer relations were demonstrated from the initial greeting thru to analysis and payment. I will be a repeat customer. Love David Helm (not certain of his name) Great service from all. greeting thru to analysis and payment. I will be a repeat customer. Love David Helm (not certain of his name) Great service from all. More

Awful experience - worst BMW dealer ever. They are so sloppy with everything. Always late - nobody has any idea what is going on. They are so sloppy with everything. Always late - nobody has any idea what is going on. More

So disappointed with Kevin,came to install the alarm in the car.He said ok no problem.Told me one price then asked another 1.436 and at the end still didn’t get the alarm.Because Iin order to get the alarm the car.He said ok no problem.Told me one price then asked another 1.436 and at the end still didn’t get the alarm.Because Iin order to get the alarm I need to pay another 2,089,I think I wasn’t treated correctly,if he would told me $4000 dollars I need to pay I will never even begin so disappointed More

Brand new clean very well run customer service Great shuttle service and reliable with pickup shuttle service and reliable with pickup More

Good staff. Advisors are nice. Comfortable waiting area/cafe. Downside: takes forever. service opens early, but they don't have a crew there that early so b Advisors are nice. Comfortable waiting area/cafe. Downside: takes forever. service opens early, but they don't have a crew there that early so booking an early appt in hopes that youll be out before work- no. They dont offer loaners They have a shuttle, on for a 5mi radius I believe. Its BMW, and its autonation. these should be basic amenities. More

I was at the dealership for a routine oil change. I was told it would take possibly 2 hours. It took 1 1/2 hours. I just wish it would only take an hour. In and out. I was told it would take possibly 2 hours. It took 1 1/2 hours. I just wish it would only take an hour. In and out. More