BMW of Delray Beach - Service Center

Service experience was great. Dave was pleasant and very helpful. Car was delivered timely as promised. Dave was pleasant and very helpful. Car was delivered timely as promised. More

Everyone is very helpful and accommodating. However they are too busy resulting in difficulty getting an appointment unless you call 2 plus weeks in advance. Also no loaners ever available. W However they are too busy resulting in difficulty getting an appointment unless you call 2 plus weeks in advance. Also no loaners ever available. Waiting area very comfortable and good shuttle service when available. Again they are too busy. They are absolutely doing their best with limited resources in the current difficult climate. More

Great service and on time. The person that I met with was very assuring. Very happy. The person that I met with was very assuring. Very happy. More

Ava was excellent. Being a new customer she quickly accessed my information and put my vehicle in the cue. She had my problem solved that afternoon. Being a new customer she quickly accessed my information and put my vehicle in the cue. She had my problem solved that afternoon. More

Great service and my advisor was helpful with explaining any other repairs my BMW needed. any other repairs my BMW needed. More

David in the service department provides first class service from the time you make your appointment with him to the time you pick up your car. He is very personable and kept me informed on the status o service from the time you make your appointment with him to the time you pick up your car. He is very personable and kept me informed on the status of my vehicle the entire time it was there. More

BMW of Delray! Is the most professional,and friendly dealership. I’ve ever been to. As soon as I arrived a gentleman meet me outside. Then opened every door for me Is the most professional,and friendly dealership. I’ve ever been to. As soon as I arrived a gentleman meet me outside. Then opened every door for me And directed me to there waiting area. Which was huge and comfortable. My service manager, David went over what the car was due for and what I needed done. And needless to say my car came back cleaned inside an out. Outstanding job BMW of Delray!! I will be back. More

I’ve bought and leased several BMW cars from Braman in WPB but recently something has changed about that dealership. New ownership. My old service advisor Sebastian was horrible. He had zero intentions of WPB but recently something has changed about that dealership. New ownership. My old service advisor Sebastian was horrible. He had zero intentions of doing the right things and clearly he is only interested in the money regardless of what is morally ethical. I no longer go to Braman WPB and started going to Braman Delray where I met Michael my new service advisor. Michael is great and a straight shooter who makes you feel comfortable making the correct decisions for your car. His communication along the way is prompt and reliable. He has never tried to steer me in the wrong direction or be vague about what should be done or not be done. He’s out to the do right thing and that’s the kind of person I want to work with. I highly recommend Michael and the team at Braman Delray! More

BMW of Delray never lets me down. Always quick quality service. I had my car towed in on a Friday and issue was resolved by Monday! Thank you Tom G and the rest of the service staff! Always quick quality service. I had my car towed in on a Friday and issue was resolved by Monday! Thank you Tom G and the rest of the service staff! More

This dealership does not have a receptionist to answer the phone. Whenever I call I wait at least 7 minutes before I finally get a live person on the phone and when they do answer, they transfer you aroun the phone. Whenever I call I wait at least 7 minutes before I finally get a live person on the phone and when they do answer, they transfer you around to the wrong department and then hang up. They also charged my card the day of service then charged it again the next morning for the same amount. When I called to try to resolve it I spent almost an hour between getting transferred and speaking to people who could not resolve my issue. I will never take my car to service there again or purchase a car from them. This is my 12th BMW and I have never dealt with a more unprofessional BMW dealership in my life. Definitely would not recommend. More